Jobs
>
El Segundo

    Guest Services Lead - El Segundo, United States - Love

    Love
    Love El Segundo, United States

    2 weeks ago

    Default job background
    Description

    Job Description

    Job Description

    We are looking for experienced, talented, and highly motivated individuals to join our team for our new unprecedented wellness center and community in El Segundo
    If you love the wellness industry or lifestyle, you will thrive contributing to this health driven concept while working in a generative and expansive environment that aligns with your health focused values.

    SUMMARY The Guest Services Lead is a dynamic and customer-oriented individual that leads and inspire our guest services team to provide the best, most authentic first impression of the L.L wellness experience. The Guest Services Lead will steer all initial guest engagement and will be passionate about health, wellness, and authentic connection. They will support their team, inform, communicate, connect, and inspire our guests with every interaction. The Guest Service Team, under your leadership, will be the embodiment of the consummate host. The guest services team is the gatekeepers - delivering our guests to the services they request and illuminating them to additional experiences and upgrades on their health journey. This position will create the ethos and uphold the space for an amazing guest experience, and the symbiotic relationship of our collective departments.

    ESSENTIAL FUNCTIONS

    • Overseeing the daily operations of the front desk, including check-in, check-out, and guest inquiries.
    • Training, mentoring, and coaching guest services staff to ensure they provide excellent customer service.
    • Communicating excellently and effectively with guests, team and department Leads.
    • Handling escalated guest issues and complaints in a professional and timely manner, striving for quick resolution and guest satisfaction.
    • Managing multi department reservations – directing to Medical, Spa, Wellness, or Fitness.
    • Provides accurate transactions and billing processes.
    • Collaborating with other departments, such as housekeeping and maintenance, to ensure seamless guest experiences.
    • Monitoring guest feedback and implementing strategies to continually improve guest satisfaction levels.
    • Any other duties as assigned by Team Leader.

    JOB KNOWLEDGE, SKILLS, ABILITIES

    This Guest Services Lead must possess the following knowledge, skills, and abilities to demonstrate they can perform the essential functions of the job, along with the physical requirements, with or without reasonable accommodation.

    • Excellent communication and interpersonal skills.
    • Strong problem-solving abilities and the ability to remain calm under pressure.
    • Proven leadership skills with the ability to motivate and inspire a team.
    • Proficiency in spa/fitness software systems is a plus.
    • A passion for delivering exceptional customer service and creating memorable guest experiences.
    • Thrives in an organic and evolving environment. Has the passion and ability to continue to learn and adapt to changing technologies and industry philosophies.

    EXPERIENCE/EDUCATION REQUIRED

    • High school diploma or equivalent
    • Previous experience in a guest services or front desk role, with at least 2 years of supervisory experience preferred.
  • Love

    Guest Services Lead

    3 weeks ago

    Love El Segundo, United States

    We are looking for experienced, talented, and highly motivated individuals to join our team for our new unprecedented wellness center and community in El Segundo · If you love the wellness industry or lifestyle, you will thrive contributing to this health driven concept while wor ...

  • City of Redondo Beach

    Lead Police Services Specialist

    2 weeks ago

    City of Redondo Beach Redondo Beach, United States

    **DEFINITION**: · **Are you looking for an opportunity to contribute to the local community as a valuable member of the Redondo Beach Police Department? Come work for the City of Redondo Beach as a Lead Police Services Specialist in the **Records Unit of the Police Department**** ...

  • Phenomenex & Agela

    Customer Service Lead

    2 weeks ago

    Phenomenex & Agela Torrance, United States

    Chromatography, the science of separation, affects the lives of almost everyone. Phenomenex's chromatography products advance the future of scientific analysis and investigation, ensuring the quality of essentials like your food, water, shampoo, and even cold medication. We striv ...

  • Providence

    Lead Food Service Attendant

    3 weeks ago

    Providence Torrance, United States

    **Description** · Helps direct staff under the direction of the food service manager. Possess excellent customer service, teamwork, and communication skills. Performs a variety of duties surrounding the preparation and service of food and related sanitation duties according to es ...

  • Dunn-Edwards

    Customer Service Lead, Ca 371.24

    1 week ago

    Dunn-Edwards Torrance, United States

    $ $24.00 per hour · **DUNN-EDWARDS: THE BEST JOB IN RETAIL HERE'S WHY**: · - Career opportunities: At Dunn-Edwards, we believe in promoting from within and invest in your training and development. We have multiple avenues available that employees can travel as they grow their car ...

  • SPS North America, Inc

    Office Services Lead

    3 weeks ago

    SPS North America, Inc Los Angeles, United States

    **Come explore the Power of Possibility with a career at SPS** · We have an excellent opportunity for an experienced **Office Services Lead **to come grow with our team in **Los Angeles, CA** This full-time position is ideal for someone with 2+ years of relevant experience lookin ...

  • Vallen Distribution Inc.

    Service Tech Lead

    2 weeks ago

    Vallen Distribution Inc. Pasadena, United States

    Why Join our Team? At Vallen, we embrace what makes us unique. We thrive on the diversity of our associates and the different ways each of us contributes to Vallen's success. We pride ourselves on being an inclusive company that values the growth of our associates. When you join ...

  • Dunn-Edwards

    Customer Service Lead

    1 week ago

    Dunn-Edwards Rosemead, United States

    $ $24.00 per hour · **DUNN-EDWARDS: THE BEST JOB IN RETAIL HERE'S WHY**: · - Career opportunities: At Dunn-Edwards, we believe in promoting from within and invest in your training and development. We have multiple avenues available that employees can travel as they grow their car ...

  • House of Imports

    Service Detail Lead

    1 week ago

    House of Imports Buena Park, United States

    Overview: · **Position Overview** · The Service Detail Lead is responsible for work allocation, supervision and training of a team of detail technicians to assure efficient and productive team performance. · **What are the day-to-day responsibilities?** · - Schedule and assign da ...

  • Epiq Systems, Inc.

    Lead Service Specialist

    1 day ago

    Epiq Systems, Inc. Los Angeles, United States

    It's fun to work at a company where people truly believe in what they are doing · **Job Description**: · The Lead Service Specialist assists the Supervisor or Manager in leading the workflow of the Service Specialists. Will accurately communicate with client staff and Epiq team m ...

  • RSG Group

    Guest Services Lead

    3 days ago

    RSG Group Los Angeles, United States

    **POSITION OVERVIEW**:Responsible for initial guest interaction at the door and welcoming all visitors to the restaurant and setting the tone for their experience, The **Guest Services Lead (GSL)** is expected to embody the hospitality, charm, and professionalism of our organizat ...

  • Apex Solutions

    Client Service Lead

    3 weeks ago

    Apex Solutions Paramount, United States

    WE'RE HIRING: CLIENT SERVICE DIRECTOR / SENIOR ACCOUNT DIRECTOR (M/W/D) · ABOUT US: · THE AMBITION is Germany's first consulting company for hip-hop culture with offices in Düsseldorf (HQ) and Berlin. We advise and support companies from various industries in improving their im ...

  • Mother's Market & Kitchen, Inc.

    Food Service Team Lead

    1 week ago

    Mother's Market & Kitchen, Inc. Los Angeles, United States

    **Pay Range**:$17.28-$22.00 · **JOB OVERVIEW** · Under the Food Service Manager supervision, the **_Food Service Team Lead_** performs the following duties: · **TYPICAL DUTIES & RESPONSIBILITIES** · - Take inventory of dry storage and ordering supplies when needed · - Utilize the ...

  • UCLA Health

    Lead Central Service Technician

    1 week ago

    UCLA Health Los Angeles, United States

    **Description** · - As a Lead Central Service Technician, you will provide general direction and training to staff to ensure that production is maintained in all areas and assigned tasks are completed at the UCLA Distribution Center. You will be responsible for verifying adequate ...

  • AutoNation

    Service Loyalty Lead Coordinator

    2 weeks ago

    AutoNation Buena Park, United States

    The Service Lead Coordinator is responsible for generating new business, facilitating a great customer experience, and managing associates and activities of the Service Appointment Center. · **Who Would I Interact With?** · Reports directly to the Service Manager/Service Director ...

  • Northwell Health

    Lead Environmental Services Attendant

    3 weeks ago

    Northwell Health Huntington, United States

    Leads and guides environmental service staff in the performance of duties. Performs all functions of the Environmental Services worker. · Job Responsibility · - Leads and guides environmental service staff in the performance of duties. · - Participates in training of new staff me ...

  • Garden Grove Unified School District

    Lead Food Service Worker

    3 weeks ago

    Garden Grove Unified School District Garden Grove, United States

    **Persons in these positions work Monday through Friday, between the hours of 10:00 a.m. and 1:45 p.m, 2 to 3.5 hours per day, during school session. **Under general supervision from an operations manager and functional supervision from a central kitchen manager, leads and partic ...

  • Therapeutic Living Centers for the Blind

    Lead House Service Coordinator

    2 weeks ago

    Therapeutic Living Centers for the Blind Reseda, United States

    **Reports to: Qualified Intellectual Disabilities Professional (QIDP)** · Position Summary · Under the supervision of the QIDP of the home and the ARTD, the Lead House Services Coordinator is responsible for the coordination and implementation of services for group homes where ad ...

  • T.H.E. Health & Wellness Centers

    Patient Services Representative Lead

    2 days ago

    T.H.E. Health & Wellness Centers Los Angeles, United States

    **Position Summary**: Under the direction of the Patient Service Supervisor the Lead Patient Representative shall receive patients and process necessary paperwork for their visits. · **Essential Duties and Responsibilities**: · - Greet all patients in a professional and friendly ...

  • Children's Hospital Los Angeles

    Patient Services Rep Ii, Lead

    1 week ago

    Children's Hospital Los Angeles Los Angeles, United States

    Location/Org Data : Introduction: · **NATIONAL LEADERS IN PEDIATRIC CARE** · Ranked among the top 10 pediatric hospitals in the nation, Children's Hospital Los Angeles (CHLA) provides the best care for kids in California. · Here world-class experts in medicine, education and rese ...