Service Detail Lead - Buena Park, United States - House of Imports

House of Imports
House of Imports
Verified Company
Buena Park, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Overview:

Position Overview


The Service Detail Lead is responsible for work allocation, supervision and training of a team of detail technicians to assure efficient and productive team performance.


What are the day-to-day responsibilities?

  • Schedule and assign daily work objectives for the service detail technicians
  • Monitor performance and counsel service detail technicians with behavioral or performance issues
  • Train, coach, supervise and assist the service detail technicians
  • Maintain a safe and efficient shop area that is free of hazards
  • Maintain an objective assessment of each service detail technician's training, skills and abilities
  • With the assistance of the service consultant and service manager, chart the performance of each service detail technician
  • Coordinate ongoing training for the service detail technicians and maintain a log of the completed training and certifications received
  • Maintain a schedule of the service detail technician absences for training, vacation or personal reasons to assure proper staffing to meet work demands
  • Conduct team meetings with the service consultants and service detail technicians to assess prior day performance and review work assignments for the day

What are the requirements for this job?

  • High School Diploma or equivalent
  • Excellent verbal and written communication skills
  • Must have a valid driver's license
  • Ability to drive manual transmission vehicles
  • Demonstrated customer service skills
  • Two or more years of supervisory experience (preferred)
Company Overview

AutoNation, a provider of personalized transportation services, is driven by innovation and transformation.

As one of America's most admired companies, AutoNation delivers a peerless Customer experience recognized by data-driven consumer insight leaders, Reputation and J.D.

Power.

Through its bold leadership and brand affinity, the AutoNation Brand is synonymous with "DRVPNK" and "What Drives You, Drives Us." AutoNation has a singular focus on personalized transportation services that are easy, transparent, and Customer-centric.

**AutoNation is an equal opportunity employer and a drug-free workplace.
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