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    Desktop Support Specialist - Fort Worth, United States - Insight Global

    Insight Global background
    Description

    A healthcare provider in Fort Worth is looking for a Desktop Support Technician to join their team. This person's day will consist of 70% ticket support: resolving 10-30 tickets a day, monitoring ticket que, etc. They will work with their lead on a day to day basis to help resolve any fires and manage expectations from their customers. 30% other duties such as reimaging Windows machines, assistance with the upgrade and break/fix repair.

    Must-haves

    • 2-5 years of experience as a Desktop Support Technician
    • Hands on field technical support
    • Experience reimaging Windows machines
    • Expert in troubleshooting outlook applications
    • Experience working with a ticketing system to resolve a technical issues
    • Customer centric, can-do attitude
    • Excellent customer service skills, professionalism, and high character


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