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    IT Support Specialist - Fort Worth, United States - Aldridge

    Aldridge
    Aldridge Fort Worth, United States

    1 week ago

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    Description

    Job Description

    Job Description

    Do you have a knack for solving problems and a passion for helping others? Do you have an endless thirst for knowledge? Is your Google-fu top notch? If yes, keep reading.

    The Support Specialist plays a critical role in supporting and resolving end user issues in a timely and professional standard. The successful candidate would be exposed to some of the most cutting-edge technology and work in a group of supportive, knowledgeable professionals.

    Accountabilities:

    • Provide technically accurate, user friendly solutions to basic end user requests
    • Active Directory
    • Printer issues
    • Email issues
    • Application support
    • New user creation
    • User offboarding requests
    • Workstation/laptop builds and set-up
    • Troubleshoot technical issues and provide effective solutions
    • Meet daily Utilization goals
    • Ensure high User Satisfaction
    • Keep up to date with the latest technology trends and products
    • Occasionally travel onsite to perform tasks that cannot be completed remotely

    This role requires:

    • A sense of humor and a positive attitude
    • Strong problem-solving skills
    • Voracious thirst for knowledge
    • Ability to work in a fast-paced, high-pressure environment
    • Strong written and verbal communication
    • Experience with ticketing systems is a plus
    • CompTIA, Microsoft 365, Network+, CCNA or other support certifications are a plus

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