- Act as first point of contact for POR customers (Phone, email, chat)
- Respond to customer requests for assistance
- Use knowledge and skills to address customer's needs and resolve basic problems within existing specifications and defined standards
- Provide an exceptional customer experience demonstrating excellent communication skills, responsive follow through, and advocacy for customer issues within the support team and other internal departments
- Provide timely follow-up to customers and an exceptional support experience
- Provide thorough and complete case notes and documentation of customer issues
- Prioritize incoming issues and route to the appropriate resources for resolution
- Excellent customer service attitude
- Team player
- Demonstrated verbal and written communication skills
- Time Management and problem-solving skills
- Attention to detail and ability to collect and document detailed information regarding customer issues
- Ability to listen intently and understand underlying concerns
- Ability to empathize and relate to customers
- Ability to navigate any question or issue and direct customer to the right person or team to assist
- Demonstrated ability to maintain self-control while defusing stressful customer situations (High EQ)
- Ability to multi-task between varied support channels, effectively and professionally communicating with the customer based upon their desired channel (i.e. phone, live chat, email)
- Project Management, technical aptitude, and analytical skills a plus
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IT Support Specialist
6 days ago
Henry Schein Fort Worth, United StatesCoordinate, diagnose and troubleshoot incoming employee calls. Install, configure, and troubleshoot fiber cables, cabinets, system devices, servers, and peripheral equipment. Assist in the set up and conduct extensive controlled testing on all new te Support Specialist, IT, Suppo ...
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IT Support Specialist
2 days ago
Aldridge Fort Worth, United StatesJob Description · Job DescriptionDo you have a knack for solving problems and a passion for helping others? Do you have an endless thirst for knowledge? Is your Google-fu top notch? If yes, keep reading. · The Support Specialist plays a critical role in supporting and resolving ...
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IT Support Specialist
2 weeks ago
Spero Technology Fort Worth, United StatesWork schedule - Monday - Friday 8 AM to 5 PM - in the office. Flex time is allowed. Travel may be necessary when other offices require on-premise technical support. · Work Sponsorship -Plummer will only employ those who are legally authorized to work in the United States. · Job ...
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IT Support Specialist
1 week ago
Aldridge Fort Worth, United StatesJob Description · Job DescriptionDo you have a knack for solving problems and a passion for helping others? Do you have an endless thirst for knowledge? Is your Google-fu top notch? If yes, keep reading. · The Support Specialist plays a critical role in supporting and resolving ...
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IT Support Specialist
1 week ago
Aldridge Fort Worth, United StatesJob Description · Job DescriptionDo you have a knack for solving problems and a passion for helping others? Do you have an endless thirst for knowledge? Is your Google-fu top notch? If yes, keep reading. · The Support Specialist plays a critical role in supporting and resolving ...
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Support Specialist
6 days ago
Extra Special Parents Midlothian, United StatesExtra Special Parents (ESP) was established in 2006 as a therapeutic foster care agency in Richmond, Virginia. ESP is the largest independent agency in the state and has recently been growing at a rate of 2x every 2-3 years. We opened two new offices in 2023 with 45 employees and ...
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Community Support Specialist
2 weeks ago
Simple Steps LLC Fort Worth, United StatesBenefits: Mileage Reimbursement Opportunity for advancement COMMUNITY SUPPORT SPECIALIST PART-TIME UP TO 12 Hours per week with a potential to increase hours due to the Veteran needs Simple Steps, LLC currently has a Community Support Specialist position open in the Fort Worth, T ...
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Facilities Support Specialist
2 weeks ago
ALLIANCE FOR CHILDREN INC Fort Worth, United StatesJob Description · Job DescriptionAlliance For Children is the children's advocacy center serving all of Tarrant County. Since 1992, over 65,000 children have benefitted from Alliance For Children's teamed investigations and coordinated approach. Alliance For Children is a nonprof ...
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Facilities Support Specialist
1 day ago
ALLIANCE FOR CHILDREN INC Fort Worth, TX, US, United StatesAlliance For Children is the children's advocacy center serving all of Tarrant County. Since 1992, over 65,000 children have benefitted from Alliance For Children's teamed investigations and coordinated approach. Alliance For Children is a nonprofit organization that operates chi ...
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community support specialist
3 weeks ago
Simple Steps LLC Fort Worth, TX , USA, United StatesBenefits:Mileage Reimbursement · Opportunity for advancement · COMMUNITY SUPPORT SPECIALIST · PART-TIME UP TO 12 Hours per week with a potential to increase hours due to the Veteran needs · Simple Steps, LLC currently has a Community Support Specialist position open in the Fort W ...
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Technical Support Specialist
2 weeks ago
Open Systems Technologies Fort Worth, United StatesA direct client of ours located in Fort Worth TX has (2) openings for onsite technical support specialists. This is a 6+ month contract onsite 5 days week at their Fort Worth technical center. · Looking for strong skills with Active Directory, Exchange, ServiceNow, and Network e ...
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Facilities Support Specialist
2 weeks ago
ALLIANCE FOR CHILDREN INC Fort Worth, TX, US, United StatesAlliance For Children is the children's advocacy center serving all of Tarrant County. Since 1992, over 65,000 children have benefitted from Alliance For Children's teamed investigations and coordinated approach. Alliance For Children is a nonprofit organization that operates chi ...
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Community Support Specialist
2 weeks ago
Simple Steps LLC Fort Worth, United StatesJob Description · Job DescriptionBenefits:Mileage Reimbursement · Opportunity for advancement · COMMUNITY SUPPORT SPECIALIST · PART-TIME UP TO 12 Hours per week with a potential to increase hours due to the Veteran needs · Simple Steps, LLC currently has a Community Support Speci ...
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Field Support Specialist
1 week ago
Pure Property Management Fort Worth, United StatesJob Description · Job DescriptionPURE Property Management is looking for a Field Support Specialist Come join our team · PURE Property Management offers a comprehensive package of benefits such as: Healthcare coverage, a 401K plan with a 4% instantly vested match, health savings ...
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Facilities Support Specialist
21 hours ago
ALLIANCE FOR CHILDREN INC fort worth, United StatesAlliance For Children is the children's advocacy center serving all of Tarrant County. Since 1992, over 65,000 children have benefitted from Alliance For Children's teamed investigations and coordinated approach. Alliance For Children is a nonprofit organization that operates chi ...
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Customer Support Specialist
3 weeks ago
Workforce Solutions for Tarrant Co. Fort Worth, United StatesCustomer Support Specialist Bilingual - must be fluent in both English and Spanish. · Ability to protect customer's confidential information, such as, name, phone number, and billing information. · Strong Time Management skills with the ability to multi-task and handle multipl ...
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Facilities Support Specialist
2 weeks ago
ALLIANCE FOR CHILDREN INC Fort Worth, TX, United StatesAlliance For Children is the children's advocacy center serving all of Tarrant County. Since 1992, over 65,000 children have benefitted from Alliance For Children's teamed investigations and coordinated approach. Alliance For Children is a nonprofit organization that operates chi ...
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Technology Support Specialist
3 weeks ago
PDS Tech Fort Worth, United StatesAre you ready to power up your career as an Technology Support Specialist? If you're passionate about bringing innovative solutions to life, we have an electrifying opportunity for you · PDS Tech Commercial, Inc. is recruiting for an Technology Support Specialist in Fort Worth, ...
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Proposal Support Specialist
3 weeks ago
University of North Texas System Fort Worth, United StatesWelcome to the , or UNT World as we like to call ourselves. UNT World includes the , the and the in Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region and we are committed to transforming lives and creating economic opportunity ...
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Memory Support Specialist
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Pacific Retirement Services Fort Worth, United States Full time, Part timeTrinity Terrace is a beautiful and vibrant senior living community that has been serving Fort Worth seniors for more than 100 years. Trinity Terrace offers care and support in various areas such as Assisted Living, Memory Care and Skilled Nursing and we are very proud of our hist ...
Customer Support Specialist - Fort Worth, United States - Point of Rental Software
Description
Position at Point of Rental Software
About Point of Rental...
At Point of Rental, we value thinkers and tinkerers, helpers and sellers, and people who just plain make it fun to come in to work each day. We're an international company, with offices in the United States, the United Kingdom, and Australia, but we're run like a family business - the meetings are few, and the bonding opportunities are genuine. And though we're in an industry based on the concept of taking items only as long as you need them before returning them, we're fiercely committed to our people. We work with every member of our staff to help them become the developer/salesperson/trainer/wizard they always wanted to be. Bring us your best. We'll make your best better.
About the role...
We are searching for an outgoing, energetic, and motivated customer support professional to join our team As a Customer Support Specialist, you will be supporting small to medium-sized entrepreneurs using Point of Rental software. The primary role of the Customer Support Specialist is to deliver an awesome experience to our customers. A qualified Specialist thrives on going above and beyond on every interaction and will be the primary voice of POR to our customers. This Specialist will not solve every problem on their own - but work within POR to assist and delight our customers.
Duties & Responsibilities
POR is an Equal Employment Opportunity employer and does not discriminate in hiring or employment practices. All qualified applicants will receive consideration without regard to race, color, sex, religion, national origin, citizenship, military service, veteran status, disability, genetic information, age, and any other characteristic protected by federal, state, or local laws. POR is committed to providing equal opportunity for all and reasonable arrangements for individuals with disabilities in employment. To request any special arrangements, please contact Human Resources.
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