Technology Support Specialist - Fort Worth, United States - PDS Tech
Description
Are you ready to power up your career as an Technology Support Specialist? If you're passionate about bringing innovative solutions to life, we have an electrifying opportunity for youPDS Tech Commercial, Inc. is recruiting for an Technology Support Specialist in Fort Worth, TX.
Pay :
$28 per hour
Contract Duration:
Contract to perm
Shift:
Monday – Friday, Day shift.
Location: 100% onsite in Fort Worth, TX
Job Description
The primary objective of this role is to deliver technological support services across a designated geographical area.
By providing high-quality assistance and managing diverse responsibilities tailored to the unique needs of each office, this position aims to enhance overall productivity, satisfaction, and security for the facilities and staff involved.
Additionally, this role will extend technology support enterprise-wide to ensure balanced assistance during periods of high demand.The following describes the specific job duties related to this position:
Serve as the main point of contact for technical support, providing phone, in-person, and virtual assistance to resolve software, hardware, and network issues within the assigned area.
Help identify and assess risks in IT systems, working with teams to design and implement risk-reducing measures.
Help maintain IT system security by promptly reporting issues, aiding in incident response, implementing preventive measures, and educating users on security best practices.
Assist in coordinating all IT projects within the designated area, overseeing project activities, and ensuring successful completion.
Participate in planning IT improvement efforts and complete assigned milestones on time.
Manage hardware and software inventory, assign and collect IT equipment, and configure systems to meet specific user, performance, and security standards.
Provide support for Team meetings and conference room systems, including setup, troubleshooting, and maintenance of audio-visual equipment to ensure smooth operation of presentations and communication during meetings.
Contribute to the development of IT policies and standards and participate in quality assurance activities to help ensure control effectiveness.
Partner with other IT staff members to promote peer-to-peer teaming and knowledge-sharing.
Perform other tasks related to technical support, system administration, and security administration as assigned.
Required Skills/Abilities
Demonstrated exposure, knowledge, and skills related to various facets of system administration, networking, security, and IT best practices.
Demonstrated analytical and problem-solving skills.
Accomplished verbal and written communication skills.
Excellent interpersonal skills with a proven ability to collaborate with matrix teams.
Excellent organizational skills and attention to detail.
Demonstrated project/task management and time management skills.
Proficient with Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, SharePoint, Teams).
Able to quickly learn systems, methods, and software associated with this position.
Pay Details:
$28.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan.
In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
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The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.