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    Front Office Manager - Orlando, United States - Hilton Grand Vacations

    Hilton Grand Vacations
    Hilton Grand Vacations Orlando, United States

    1 week ago

    Hilton Grand Vacations background
    Description

    Join Our Team at Hilton Grand Vacations for Exciting Opportunities and Benefits!

    • Recognition Programs and Rewards
    • Excellent health care options, including medical, dental, and vision
    • A people-first culture
    • Go Hilton: Travel Discounts Program Hilton hotel rates worldwide
    • Perks at work: Employee Pricing platform
    • Employee Assistance Program that supports your physical and mental well-being
    • Paid Vacation Time and Paid Sick Days
    • 401(k) program with company match
    • Tuition reimbursement programs
    • Numerous learning and advancement opportunities

    The breathtaking Tuscany Village, a Hilton Grand Vacations Resort, is seeking a skilled hospitality professional to join our customer service-oriented team.

    Located on 34 acres of lush tropical landscape near Orlando's major attractions, our property provides an ideal platform to showcase your customer service skills while advancing your career in hospitality with a renowned brand.

    If you enjoy building personal connections with Owners, creating memorable vacation experiences for guests, and being part of a supportive, performance-driven team, this is the place for you.


    As a Front Office Manager, your responsibilities include:

    • Ensure efficient and courteous treatment of guests/owners while upholding HGV standards
    • Assist in training and overseeing new department employees
    • Maintain Front Office quality standards and ensure consistent policy application
    • Collaborate with accounting to manage account receivables
    • Coordinate with other departments for improved communication and guest satisfaction
    • Manage room inventory to optimize revenues while meeting guest expectations
    • Conduct timely performance appraisals
    • Serve as a link between the resort and guests/owners to deliver exceptional customer service
    • Address and resolve guest concerns/complaints promptly and effectively

    We offer a comprehensive benefit package including medical, dental, vision insurance, 401K plan, Paid Time Off (PTO), and amazing travel perks to our full-time Team Members.


    Qualifications:

    • 1+ year(s) of management or supervisory experience
    • 2+ year(s) of related experience
    • Demonstrate integrity, professionalism, and confidentiality
    • Remain courteous and professional when dealing with upset guests and challenging situations
    • High school diploma or equivalent

    In this role, it is beneficial to exhibit the following:

    • 2+ years of management or supervisory experience
    • Ability to respond effectively to inquiries or complaints
    • Proficiency in calculating figures and amounts
    • Strong interpersonal and communication skills
    • Decision-making abilities and leadership qualities
    • Understanding of the collaboration between Housekeeping and Front Office


    Our commitment to excellence has earned us prestigious accolades, including being recognized in Newsweek's Most Loved Workplaces list, winning a Stevie American Business Awards Gold for Company of the Year in Hospitality and Leisure, and achieving certification as a Great Place to Work in 2022.

    • Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement

    Hilton Grand Vacations is an equal opportunity employer that values diversity and does not discriminate based on various factors.


    We are dedicated to providing accommodations for individuals with disabilities throughout the employment process. Reach out to us for any accommodation requests.

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