- You will focus on attracting, building, and supervising a highly engaged Guest Services Team; that embodies the Bluegreen Vacations brand through productive collaboration, transparent and honest two-way communication, identification of work priorities and coaching to behaviors that will drive owner and guest loyalty.
- You ensure the front-desk is tidy and has all necessary materials (key cards, packets, etc.).
- You will maintain standards and continuous training programs for the Hospitality Desk Staff and analyze needs and make recommendations to Resort leadership for operational effectiveness and innovation.
- You will manage the scheduling for Guest Services Associates based on Resort occupancy.
- You focus on the satisfaction of all guests by ensuring the timely resolution to inquiries.
- Prepare daily reports as requested and cover shifts at Front Desk as necessary.
- Perform daily checks of all SOPs to ensure guest service will be prepared for an audit.
- Manage the resort inventory.
- High School Diploma or equivalent; Associates Degree is preferred.
- Minimum of 2-years Front Desk experience & 1-year supervisory experience.
- You have Hospitality Front Desk Operations, yield, and resolution management knowledge.
- Proven ability managing continuous owner and guest relations in-person and by phone.
- You have a record of handling multiple customer interactions with various constituencies.
- Must have excellent interpersonal skills.
- You can supervise a staff of 2-5 associates.
- You are required to work a variety of shifts, including evenings, weekends, and holidays, also as needed for peak periods such as Check-in/Check-out, vacation, sick leave, gaps in coverage, and response to urgent or emergency-related scenarios.
- 4 weeks of Paid-Time Off
- 401K Match
- Medical, Dental, Vision Insurance
- Flexible Schedule, and more
-
Office Manager
3 weeks ago
Charter Research Orlando, United StatesCOMPANY DESCRIPTION · Charter Research is a highly experienced and quickly growing clinical research company, based in The Villages and Orlando, FL that is looking to add to our team to help us fulfill our mission of discovering future medicines. Our company is locally owned and ...
-
Office Manager
1 day ago
American Eagle Concrete Services Ll Orlando, United StatesJob Description · Job DescriptionBenefits/PerksFlexible Scheduling · Competitive Compensation · Paid Time Off · Job Summary · We are seeking an office manager to join our team. In this role, you will coordinate all administrative duties and office procedures, ensuring the workpla ...
-
Office Manager
4 days ago
Berman Skin Institute Orlando, United StatesJob Description · Job DescriptionSalary: · JOB SUMMARY: · Responsible for developing and implementing the corporate mission and strategic vision within their practice. Acts as the principal liaison between practice locations and headquarters. Acts as the operational lead at the ...
-
Office Manager
3 weeks ago
American Eagle Concrete Services Ll Orlando, United StatesBenefits/Perks Flexible Scheduling · Competitive Compensation · Paid Time Off · Job Summary · We are seeking an office manager to join our team. In this role, you will coordinate all administrative duties and office procedures, ensuring the workplace operates smoothly and effici ...
-
Business Office Manager
3 weeks ago
MaeBrooks Healthcare Services Orlando, United States Full timeEmployee Appreciation · Competitive Wages · Supportive Leadership · Skilled Nursing Facility in Sumter County is looking for a Business Office Manager / Medicaid Specialist to join their Team · What we offer you: · PayActiv, Access to Earned Income Prior to Pay Day · Paid Time Of ...
-
Office Manager
3 weeks ago
CHARTER RESEARCH Orlando, United StatesJob Description · Job DescriptionCOMPANY DESCRIPTION · Charter Research is a highly experienced and quickly growing clinical research company, based in The Villages and Orlando, FL that is looking to add to our team to help us fulfill our mission of discovering future medicines. ...
-
Office Manager
3 weeks ago
DLCFL Orlando, United StatesJob Description · Job DescriptionBackground and Principal Responsibilities: · Maintain and enhance the positive reputation of Digestive and Liver Center of Florida, Endo-Surgical Centers of Florida, and associated ancillary business units. · Manage Digestive and Liver Center of F ...
-
Office Manager
7 hours ago
James Ackerman - State Farm Agent Orlando, United StatesPosition Overview · Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Office Manager - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversation ...
-
Business Office Manager
2 weeks ago
SCA Health Edgewood, United StatesBusiness Office Manager - Sand Lake Surgicenter · JOB_DESCRIPTION.SHARE.HTMLCAROUSEL_PARAGRAPH · JOB_DESCRIPTION.SHARE.HTMLOrlando, United States · Sand Lake Surgicenter · Business Ops · Regular · Full-time · 1 · USD $46,700.00/Yr. · USD $82,800.00/Yr. · 33731 · Job Description ...
-
Assistant Front Office Manager
3 weeks ago
Bluegreen Vacations Orlando, United StatesThe Fountains Resort in Orlando, FL, is seeking a Assistant Guest Services (Front Office) Manager. Apply today; we are hiring immediately · Salary: 45K - 47K + 10% yearly bonus · Location: 12400 South International Drive, Orlando, FL 32821 · BENEFITS YOU'LL ENJOY: · Up to 21 Pai ...
-
Office Manager
3 weeks ago
AppleOne Employment Services Winter Park, United StatesAppleOne is seeking experienced Office Managers with Law Firm setting experience for an opportunity located in Winter Park · Candidates MUST have the following: · Bachelors Degree · SHRM Certification · 3-10 years of Office Manager experience within a Law Firm Setting · Experienc ...
-
Front Office Manager
2 weeks ago
Loews Hotels Orlando, United StatesFront Office Manager - Loews Hotels Universal Orlando · At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort. · Named o ...
-
Business Office Manager
2 weeks ago
Meridian Senior Living Orlando, United StatesMeridian Senior Living believes that "Everyone Deserves a Great Life." · To us, a great life in our communities starts with great employees. What makes a great employee, you ask? · We believe a great employee is someone that understands that our work is hard yet rewarding, that t ...
-
Front Office Manager
7 hours ago
Loews Hotels Orlando, United StatesAt Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort. · Named one of Central Florida's Top Workplaces and one of America ...
-
Front Office Manager
1 day ago
Holiday Inn Orlando International Airport Orlando, United StatesHoliday Inn Orlando Airport · 5750 TG Lee Blvd · Benefits: · Medical / Dental / Vision / Life Insurances · PTO for Full-time employees · IHG Brand Discounts · Flexible scheduling · Front Office Manager · Scarlett hotel group is a fast-growing hospitality management compan ...
-
HR / Office Manager
5 days ago
Alive Church Orlando, United StatesHuman Resources / Office Management · -Job Description- · PURPOSE: The Human Resources Director serves to provide administrative and organizational support to the staff. · KEY RESPONSIBILITY 1: Staffing · DUTY STATEMENT 1: Coordinate all steps of hiring process for all open p ...
-
Front Office Manager
1 week ago
Hilton Grand Vacations Orlando, United StatesJob Description · WORK FOR A WINNING TEAM THAT NOW OFFERS BENEFITS FROM DAY ONE, PLUS DAILY PAY* · At Hilton Grand Vacations, you will become a part of a culture that encourages and motivates you toward achieving your goals. · Here's why you will love it here: · * Recognition Pro ...
-
Business Office Manager
1 week ago
SCA Health Orlando, United StatesOverview: · Today, SCA Health has grown to 11,000 teammates who care for 1 million patients each year and support physician specialists holistically in many aspects of patient care. Together, our teammates create value in specialty care by aligning physicians, health plans and h ...
-
Front Office Manager
2 days ago
Residence Inn Orlando Convention Center Orlando, United StatesResidence Inn by Marriott Orlando convention center is seeking an experienced Front Office Manager for their hotel. Competitive starting pay rate based on experience. Must have open availability, including holidays and weekends. Company benefits include health insurance, vision, ...
-
Front Office Manager
12 hours ago
Hilton Grand Vacations Orlando, United StatesWORK FOR A WINNING TEAM THAT NOW OFFERS BENEFITS FROM DAY ONE, PLUS DAILY PAY* · At Hilton Grand Vacations, you will become a part of a culture that encourages and motivates you toward achieving your goals. · Here's why you will love it here: Recognition Programs and Rewards · ...
Assistant Front Office Manager - Orlando, United States - Bluegreen Vacations Corporation
Description
The Fountains Resort in Orlando, FL, is seeking a Guest Services Assistant Manager. Apply today; we are hiring immediatelySalary: 45K - 47K + 10% yearly bonus
Location: 12400 South International Drive, Orlando, FL 32821
Be part of a team committed to creating lasting vacation memories
#PowerOfVacation
JOB SUMMARY:
The Assistant Manager of Guest Services will assist in managing the daily operations of the front desk, reservations, and maintaining proper working relationships between the front desk and all other departments. You must be a hands-on and visible front desk staff member; you lead by example and promote a culture of accountability. You will coordinate front-desk activities and ensures the complete satisfaction of all Bluegreen owners and guests. Additional responsibilities including; communicating with all departments, managing reservations, room assignments, assisting with the F&B operation, and responding to guest requests, inquiries, and escalations.
If hired, you will be an employee of Bluegreen, which is a wholly-owned subsidiary of HGV. A transition to HGV is occurring as we are in the process of integrating technology, systems and branding; however, it will take time until our separate operating systems, employment policies and benefits are fully integrated.
Our goal is to improve the quality of work/life by providing equal employment opportunities for all candidates and team members. Bluegreen Vacations Corporation believes that diversity and inclusion is critical to our success, and we seek to recruit, develop and retain the most talented people from a broad candidate pool. We are a drug-free workplace, and if offered employment, candidate must be willing to submit to a background check/drug test. EOE/DFW