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    Shift Manager - San Antonio, United States - Taco Bell

    Taco Bell
    Taco Bell San Antonio, United States

    1 week ago

    Taco Bell background
    Description

    Who is Desert De Oro Foods?
    DDO prides itself on having developed a culture of trust, loyalty and excellence. Additionally, the company places a strong
    emphasis on leadership development, managerial proficiency and operational excellence, which is consistently reflected in the
    recognition that DDO's award winning management team receives. This combination of company culture and leadership focus
    has given DDO a significant advantage in operating restaurants and achieving sales growth even in the midst of an economic
    downturn. Continued growth and leadership development are the company goals.


    Our Motto:

    "BE THE RESTAURANTS OUR GUESTS DESIRE, AND THE COMPANY OUR EMPLOYEES DESERVE."
    ETHICAL...PASSIONATE...COMMITTED


    What is "Live Ms"?
    Equally important to the job role and responsibilities is making sure the Team Member can represent the amazing Live Ms
    culture that is Taco Bell. At Taco Bell, we embrace breakthrough thinking and innovative ideas that continue to differentiate us
    from our competitors. We have a maniacal focus on our customers, never follow, and always celebrate the accomplishments of
    our people. If you want to have fun serving great food to our customers, we would love to meet with you.


    Job Role:

    Reporting to the Restaurant General Manager (RGM), the Shift Leader runs great shifts in a self-sufficient manner. This role takes
    ownership and responsibility to solve problems; seek help from the team when appropriate; and is willing to lead the restaurant
    team in culture building, best practices, and day to day functioning requirements of the restaurant. The Shift Lead maintains the

    mentality that a well-run shift is the foundation of a well-run restaurant, and strives to run shifts with excellence at all times.


    Responsibilities and Accountability:


    Ensure consistent customer satisfaction:
    Execute the Own your Shift responsibilities under people, customer, and service are completed
    Ensure that all Team Members complete their Own your Zone tasks for their assigned position(s)
    Ensure that employees are clean and neat in appearance
    Personally demonstrate that customer needs are the highest priority
    Ensure food safety, quality, and accuracy of orders
    Resolve customer complaints quickly while maintaining positive customer relations
    Greets customers with a smile, is polite and pleasant when speaking with customers
    Works with management and fellow employees to serve customers with a sense of urgency
    Cooperation with peers, work with fellow employees as part of a team, helps others when they need a hand
    Demonstrates a positive and enthusiastic attitude with co-works


    Attendance:

    Understands posted work schedule and reports to work as scheduled, on time, in uniform and ready to begin tasks.

    Provides appropriate notice when unable to be at work.
    Understands and uses approved time-keeping system, including accurately recording all hours worked.


    Initiative and Energy:
    Takes action without being told, goes beyond what is simply required and maintains a high activity level


    Developing people:
    Provide regular feedback to the RGM on the performance of Team Members
    Provide ongoing constructive and complimentary feedback to Team Members
    Actively participate in the training of Team Members
    Handle conflicts constructively and work with RGM to achieve resolution

    Act Like an Owner
    Assist profit & Loss management by following cash control/security procedures, maintaining inventory and managing labor
    Oversee proper product preparation, rotation, portioning, cooking, and holding times
    Assist RGM with facility maintenance and ensure health and safety standards are followed at all times


    Job Requirements and Essential Functions:
    Must be at least 18 years old
    Must pass a background check criteria
    Must have reliable transportation
    Able to do basic business math
    Able to stock shelves and coolers
    Able to clean the parking lot and surrounding grounds
    Able to sweep and mop floors
    Able to lift, carry out trash containers, and place in an outside bin
    Able to tolerate standing, walking, lifting up to 50 lbs. and stooping during 90% of shift time.

    This list of job duties and responsibilities are not all inclusive. Hours may vary depending on employees availability, state laws,
    and the operational needs of the business. The company and/or restaurant management may change or add to these job duties
    and responsibilities at any time with or without prior notice.
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