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Topeka

    Dental Technical Advisor II - Topeka, United States - NDX

    NDX
    NDX Topeka, United States

    2 weeks ago

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    Description
    Join National Dentex - a leading healthcare organization specializing in the dental industry. We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 50+ labs throughout the country. Our team is growing, and we are hiring a number of key positions within our organization including this opportunity at NDX Heumann in Topeka, KS

    The regular hours for this position are from 8:00 a.m. to 5:00 p.m., Monday through Friday, and subject to change from time to time.

    This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement

    Primary Responsibilities and Essential Functions of the Position:
    • Facilitate assigned technical area (Fixed/Implant) calls
    • Make proactive calls to follow up on completed cases for new doctors and for new products.
    • Complete an "administrative quality inspection" on all cases, including checking items on the work ticket, prescription, billing accuracy, and adding personal notes where appropriate.
    • Provide special attention to new doctors and doctors that are experiencing concerns
    • Build solid relationships with staff members in customer offices, including participation in local, regional and state dental staff organizations.
    • Analyze remakes by customer and ensure any issues are resolved.
    • Follow up on all customer issues to be sure the issues identified are resolved to the customer's satisfaction.
    • All other duties as assigned.
    Skills and Abilities Required:
    • Must have computer skills including typing and familiarity with Microsoft Office products.
    • Verbally communicate via telephone-maintaining a positive demeanor
    • Verbally communicate with all levels of staff-maintaining a positive demeanor
    • Takes initiative
    • Excellent listening skills
    • Attention to detail
    Minimum Education and Experience Required:
    • High school diploma or GED equivalent
    • Minimum 12 months experience of direct dental customer service experience on technical related issues
    • Minimum 12 months production experience, preferred
    • PC literacy required: MS Office Skills (Outlook, Word, Excel)
    Competencies
    • Strong Communication Skills
    • Customer Focus
    • Problem Solving
    • Decision Quality
    • Willingness to Learn
    • Productive Work Habits
    Hazardous Materials or Equipment Used:
    • All Office Equipment
    • Potential Exposure to Bloodborne Pathogens
    Physical Requirements:
    • Perform tasks at multiple workstations-standing and sitting for extended periods of time.
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