Jobs
>
Customer Service Representative
>
Frederick

    Customer Service Representative - Frederick, United States - Navistar Direct Marketing

    Navistar Direct Marketing
    Navistar Direct Marketing Frederick, United States

    6 days ago

    Default job background
    Description

    Moore is a data-driven constituent experience management (CXM) company achieving accelerated growth for clients through integrated supporter experiences across all platforms, channels, and devices. We are an innovation-led company of 5,000 people that is the largest marketing, data, and fundraising company in North America serving the nonprofit industry with clients across education, association, political, and commercial sectors.

    Moore combines our strength in technology and unmatched industry expertise to provide clients with strategy, creative, production, media, data, response management, and analytic services. Our omnichannel solutions are powered by an ongoing investment in next-generation artificial intelligence and machine learning that deepens constituent relationships and creates transformational growth.

    Customer Service Representative

    Job Summary:

    You will be responsible for engaging with customers on behalf of Moore company. The customer services Representative duties include answering phone calls or emails from customers to answer questions, participating in meetings with your team to discover new communication tactics, and maintaining expert knowledge about our products or services to best help customers.

    Supervisory Responsibilities:

    • Working with a team of CSRs and other departments to find appropriate solutions.
    • Keeping records of customer interactions, transactions, comments, and complaints.
    • Provides seamless full-service production coordination, from beginning to end, as the primary internal point of contact for the customer, sales, production, and administration. Customer Service is ultimately responsible for achieving this goal regardless of the level of support provided by sales and/or production.
    • Obtains job information from the customer that is complete, concise, current, and in writing.
    • Develops key relationships with internal resources to assist with problems.
    Duties/Responsibilities:
    • Notifies everyone with the "need to know" (Customer, Production, etc.) if there are changes, if schedules are off, or if customer expectations can't be met.
    • Escalates to Supervisor or Production Manager, when necessary if schedule changes or problems occur.
    • Reviews QC checklists and Customer SOP.
    • Maintains SOPs on an ongoing basis and records any relevant account information to ensure that customer wants needs, and expectations are consistently realized.
    • Writing SOPs for accounts as needed.
    Required Skills/Abilities:
    • Sets business and personal goals and develops clearly written action plans.
    • Excellent time management and organizational skills.
    • Knowledgeable of job management systems, SOP'S, and Microsoft Office Suite (Tech-Savvy).
    • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
    • Excellent verbal and written communication skills.
    • Strong analytical and problem-solving skills.
    • Excellent organizational skills and attention to detail.
    Education and Experience:
    • High School Diploma with 3-5 years of Printing and/or direct mail production experience is preferred.
    Physical Requirements: (Example Below)
    • Prolonged periods of sitting at a desk and working on a computer.
    • Must be able to lift up to 20 pounds at times.
    • Minimal travel anticipated; may consist of auto and air travel.
    Benefits:
    • 401(k) matching
    • Dental Insurance
    • Health insurance
    • Paid time off.
    • Vision insurance
    Moore Company participates in committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

    Moore Company is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

    Moore Company participates in the E-Verify program. Must be authorized to work in the United States and successfully pass a comprehensive criminal background investigation.
  • Medbridge Healthcare

    Patient Services Representative

    4 days ago

    Medbridge Healthcare Frederick, United States

    MedBridge Healthcare is a leading provider of sleep laboratory management services and sleep therapy. We partner with hospitals and physician practices to offer comprehensive fully-integrated services for patient identification, testing, diagnosis, treatment and long-term care ma ...

  • Navy Federal Credit Union

    Member Service Representative

    2 days ago

    Navy Federal Credit Union Frederick, United States Full time

    **Overview** · To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit ...

  • Navy Federal Credit Union

    Member Service Representative

    4 days ago

    Navy Federal Credit Union Frederick, United States Part time

    **Overview** · To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit ...

  • Radnet Management, Inc.

    Patient Service Representative

    3 days ago

    Radnet Management, Inc. Frederick, United States

    Overview: · Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are _Leading Radiology Forward_. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people w ...

  • Excel Mailing Services

    Direct Mail Customer Service Representative

    4 days ago

    Excel Mailing Services Frederick, United States

    **Summary** · The Customer Service Representative is the face of our company and one of the first points of contact with clients. Supporting and communicating customer requests within the organization and preparation of printing projects, scheduling, work orders for data and the ...

  • Lawn Doctor

    Customer Service Representative

    3 days ago

    Lawn Doctor Ijamsville, United States

    Hours are 10am to 2pm and typically 3 days a week are adequate. Mostly part time, although busy seasons (Spring and Fall) will need full time coverage for short spurts. · **Must love dogs** · Responsibilities include but not limited to: · - Handle customer inquiries and complaint ...

  • The Fountain Trust Company

    Retail Service Representative

    2 days ago

    The Fountain Trust Company Rockville, United States

    **Retail Service Representative** · The Fountain Trust Company, a $685 million-dollar community bank with 16 locations in west-central Indiana, is searching for a full-time Retail Service Representative for our Rockville location. · **Essential Duties and Responsibilities** · - G ...

  • Shady Grove Fertility

    Patient Services Representative

    2 days ago

    Shady Grove Fertility Fairfax, United States

    Enjoy what you do while contributing to a company that makes a difference in people's lives. Shady Grove Fertility, one of the premier fertility centers in the United States, continually seeks experienced, compassionate, and dynamic team players who are committed to delivering ex ...

  • Palco

    Customer Service Representative

    3 days ago

    Palco Martinsburg, United States

    **Customer Service Representative** · Palco is a visionary company pioneering an emerging health-care movement that empowers people with disabilities and those aging to live independent and quality lives. Made possible by our amazing team, Palco provides technology and financial ...

  • Ultimate Charities Inc.

    Customer Service Representative

    6 days ago

    Ultimate Charities Inc. Fairfax, United States

    We collaborate with charitable organizations to spread the word about their programs and make a difference in the community. We are currently looking for a Customer Service Representative to join our expanding team. The Customer Service Representative will be the Fundraising and ...

  • mezeh mediterranean grill

    Customer Service Representative

    2 days ago

    mezeh mediterranean grill Fairfax, United States

    It is crucial that this individual will be responsible for following all mezeh protocols and maintaining professionalism in all interactions. The Customer Service Representative will report to the operations teams. · **Responsibilities**: · - Monitor and manage the customer servi ...

  • Executive. Insurance Group

    Customer Service Representative

    1 week ago

    Executive. Insurance Group Fairfax, United States

    Job Summary: · **Responsibilities**: · - Handle inbound and outbound customer calls professionally and efficiently · - Assist customers with product inquiries, orders, billing questions, and issue resolution · - Maintain accurate customer records by updating account information a ...

  • Panhandle Dumpsters LLC

    Customer Service Representative

    1 week ago

    Panhandle Dumpsters LLC Martinsburg, United States

    **Customer Service Representative** · Panhandle Dumpsters LLC is looking to add to our team and is seeking a Customer Service Representative with excellent communication skills and the ability to keep up with high volume of customers. · **Role Responsibilities** · ~Provide overal ...

  • Capital Bank, N.A.

    Customer Service Representative

    1 week ago

    Capital Bank, N.A. Rockville, United States

    **About Us** · Capital Bank N.A. is the fifth largest bank headquartered in Maryland, serving our communities since 1999. We offer commercial and consumer banking services to clients in the DC metro area, alongside two nation-wide lending brands; Capital Bank Home Loans (CBHL) an ...

  • Daniels Health & Sharpsmart

    Field Service Representative

    4 hours ago

    Daniels Health & Sharpsmart Fairfax, United States

    Daniels Health is searching for a customer service oriented individual to join us as a Field Service Representative. This position is responsible for the inspection and servicing of all products within their assigned hospital or medical center. They will be responsible for mainta ...

  • The Bowen Group Inc.

    Customer Service Representative

    1 week ago

    The Bowen Group Inc. Shepherdstown, United States

    **The Bowen Group is looking to enhance our Customer Service Team**: · **Interested? Read on...** · The Customer Service Representative provides front-line operational support for the Veterans Experience Office's premier Contact Center. In this role, you will assist callers by di ...

  • Destination Pet LLC

    Customer Service Representative

    2 days ago

    Destination Pet LLC Rockville, United States

    **Welcome to Destination Pet. We are One Pack · - a united team working together to elevate the love and lives of pet families. Our pet-obsessed professionals create a connected care network of trustworthy partners who bring creative innovation every day. We are revolutionizing t ...

  • Ultimate Staffing

    Customer Service Representative

    1 week ago

    Ultimate Staffing Frederick, United States

    We have an exciting opportunity for a Customer Service Representative with a local builder in Frederick, Maryland. As the Customer Service Representative, you will play a vital role in ensuring clients' needs are met with professionalism and efficien Customer Service Representati ...

  • Family Dollar

    customer service representative

    1 week ago

    Family Dollar Frederick, United States

    Family Dollar - 467 W PATRICK ST [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash ...

  • The Guitar Center

    Customer Service Representative

    1 week ago

    The Guitar Center Frederick, United States

    This is a remote position, but candidates must be within driving distance of the Frederick, MD Support Center. Handling incoming calls from retail stores, affiliates and individual customers with questions concerning accounts. To perform the job succ Customer Service Representati ...