Operations Support Specialist - St Paul, United States - University of Minnesota

Description

About the Job

Background
Parking and Transportation Services is a self-supporting unit of the University of Minnesota within Auxiliary Services. The department is responsible for the administration, operation and maintenance of reliable and efficient transportation services on the Twin Cities campus including transit, parking, fleet, streets, walkways and way-finding. PTS supports alternatives to the single-occupant vehicle and promotes programs to encourage the University community to walk, bike, carpool, or take the bus. The department handles compliance documentation for all University vehicles or licensed equipment and administers the fuel credit card, vehicle insurance and safety, and employee driver training programs.

PTS Mission
Facilitating safe and effective integrated transportation systems that provide services for pedestrians, bicycles, transit and vehicles.

Responsibilities
50% Daily Parking Operations Support
* Open the operations office on weekdays and contacts a relief supervisor when the scheduled field supervisor is unexpectedly out.
* Serve as the first point of contact for the student employees. Answer questions from student employees regarding work procedures on a daily basis within a facility.
* Provide high quality customer service to the University community and beyond.
* Review the attendant schedule system and assist full-time supervisors in attendant assignment by facility to maintain appropriate staffing level.
* Use parking access control system to adjust space count and keycard access system.
* Answer phone calls from attendants in the field and relay info, as needed, to supervisor in the field.
* Answer questions related to automated pay machines, respond to or initiate inquiries, and explain policies and procedures.
* Monitor video system for issues and maintenance concerns in University parking facilities.

20% Customer Service
* Handle customer service calls, including but not limited to, meter reservation requests, defective meter logs, and contract no-tags.
* Act as contact for parking citation complaints.
* Provide back-up assistance to customer service and automated support functions.

20% Coordinate Efforts to Operate and Maintain Facilities
* Act as primary first shift contact from operations to maintenance office to follow-up on status of repairs and malfunctions of equipment as reported the previous day/night by operations staff in the field.
* Report maintenance issues utilizing the computerized maintenance system and monitor the resolution progress.
* Report and log automated pay machine malfunctions.

10% Support Parking
* Assist with other parking functions as needed.
* Assist with FM emergencies requiring facility access and the often-unplanned construction staging in the early morning.

Work Environment
The position requires work to be performed primarily in an office setting.

Qualifications

Minimum Qualifications
* High school Diploma/GED and two years of related office and administrative experience.
* Training/education may be substituted for some of the years of experience.
* Computer experience required.
* Specific knowledge/skills may be required.

Preferred Qualifications

* Experience in a fast paced, service oriented, teamwork driven environment.
* Ability to balance multiple work demands and thrive in change.
* Possess conflict management and problem solving skills.
* Knowledge of MS Office suite, PARCS, and iSeries computer systems.
* Customer service, public contact, and telephone experience.
* Computer experience required to include data entry and retrieval.

Benefits

Working at the University

At the University of Minnesota, you'll find a flexible work environment and supportive colleagues who are interested in lifelong learning. We prioritize work-life balance, allowing you to invest in the future of your career and in your life outside of work.

The University also offers a comprehensive benefits package that includes:

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost

Please visit the Office of Human Resources website for more information regarding benefits.

How To Apply

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will have the opportunity to complete an online application for the position and attach a resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail or call

Diversity

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U:

Employment Requirements

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

About the U of M

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019,