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    Bilingual Call Center Representative - San Antonio, United States - AtWork Group

    AtWork Group
    AtWork Group San Antonio, United States

    3 weeks ago

    Default job background
    Description

    Job Title:
    Bilingual Call Center Representative (Spanish)

    Job Type:
    Full-time / Part-time

    Location:
    San Antonio, TX (South Side)

    Company Overview:
    AtWork Medical is a dynamic and growing company that connects clients and customers through our call center services. We are currently seeking a skilled Bilingual Call Center Representative who is fluent in Spanish. If you re ready for an exciting career and have excellent computer skills, multitasking abilities, and a commitment to customer satisfaction, we want to hear from you


    Position Details:

    Full-Time Opportunities:
    Monday to Friday, 8: 00 am to 5: 00 pm

    Part-Time Opportunity:
    Monday to Thursday, 8: 30 pm to 2: 30 pm

    Paid Training:
    We invest in your success from day one.
    Temp-to-Hire: After 90 days, there s potential for a permanent position.

    Responsibilities:
    As a Call Center Representative, you ll play a crucial role in ensuring exceptional service for our callers.


    Here are your key responsibilities:

    First Call Resolution:
    Strive for efficient and effective issue resolution on every call.

    Patient Account Management:

    Navigate the practice management system to access patient accounts and encounters using various criteria (name, birth date, social security number, account number).


    Appointment Scheduling:
    Proficiently schedule, reschedule, and cancel appointments based on patient or clinic needs.

    Service Line Expertise:
    Demonstrate strong scheduling abilities across medical, obstetrics, dental, and behavioral health services.

    Telephone Etiquette:
    Answer calls professionally, following the provided script and identifying yourself and the clinic.

    Insurance Knowledge:
    Understand insurance programs, especially Medicaid and CHIP, to assist callers effectively.

    Appointment Reminders:
    Make proactive reminder calls to patients (if not automated) and follow up as needed.


    Requirements:

    • Fluent in Spanish (written and spoken)
    • Computer proficiency
    • Excellent multitasking skills
    • Commitment to providing outstanding customer service
    • Current TB test (assistance available)
    • Willingness to adhere to Covid and Flu Immunization requirements.

    Job Types:
    Full-time, Contract


    Salary:
    From $15.00 per hour

    Expected hours: 40 per week.


    Benefits:
    401(k)
    Dental insurance
    Health insurance


    Schedule:
    8-hour shift
    Day shift
    Monday to Friday
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