Jobs
>
San Antonio

    Call Center Service Representative - San Antonio, United States - Peraton

    Peraton
    Peraton San Antonio, United States

    2 weeks ago

    Default job background
    Description

    Responsibilities:

    The Application Support Tier 1 Analyst is responsible for providing first-level Service Desk support services to all users of Military Health Systems (MHS) which requires familiarity with the supported applications within the MHS environment and hardware and software technical expertise.

    Responsibilities:

    • First-level support of all inbound calls, generating an Incident for all new issues.
    • Accurately logging, ticketing, and tracking/owning all incidents.
    • Provide accurate, timely, and professional resolution on all supported issues.
    • Provide a high level of professionalism and customer service.
    • Timely, accurate, thorough and professional follow-up on all Incidents.
    • Quickly identify and escalate high-priority issues.
    • Accurately triaging/assigning/escalating tickets per current processes and standards.
    • Efficiently and accurately resolving all assigned Incidents.
    • Identify and document Incident resolution and support knowledge.
    • Timely and accurate completion of all assigned duties.
    • Maintain dependable attendance and schedule adherence.
    Qualifications:

    Qualifications:

    • High School with 5 - 6 Years Experience in Service/Help Desk Environment
    • Department of Defense security clearance (ADP II Public Trust) or the ability to obtain one
    • Strong critical thinking skills that facilitate expedient problem solving
    • Must be capable of supporting and maintaining proficiency for a wide range of services
    • The ability to effectively communicate technical matters to a non-technical audience
    • Strong customer service and communications skills
    • Must be able to work in a stressful environment
    • Knowledge of MS Office applications (Outlook, Word, Excel, PowerPoint)
    • Familiar with Service Desk support methodology

    Desired:

    • Familiarity with Military Health Systems is preferred
    • Relevant technical certifications preferred
    • Familiar with ITIL (certification preferred)
    • HDI certification preferred

    Benefits:

    At Peraton, our benefits are designed to help keep you at your best beyond the work you do with us daily. Were fully committed to the growth of our employees. From fully comprehensive medical plans to tuition reimbursement, tuition assistance, and fertility treatment, we are there to support you all the way.

    Peraton Overview:

    Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the worlds leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the cant be done by solving the most daunting challenges facing our customers. Visit to learn how were keeping people around the world safe and secure.

    Target Salary Range:
    $30,000 - $48,000. This represents the typical salary range for this position based on experience and other factors.

    EEO:
    An Equal Opportunity Employer including Disability/Veteran.
  • AlphaGraphics - US816

    Customer Service Representative

    2 weeks ago

    AlphaGraphics - US816 Bear, United States

    **Benefits**: · - Competitive salary · - Free uniforms · - Opportunity for advancement · - Paid time off · - Training & development · - Tuition assistance · Established in March 2023, **AlphaGraphics Bear, DE** is a minority, and women owned business. With a commitment to excelle ...

  • Dillard's Retail Department Store

    Customer Service Representative

    2 weeks ago

    Dillard's Retail Department Store San Antonio, United States

    Job Summary: · We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers, assisting with inquiries, and ...

  • Athlon Partnership

    Customer Service Representative

    1 day ago

    Athlon Partnership San Antonio, United States

    Our growing marketing company is seeking enthusiastic **Customer Service Representatives** to join our dynamic team. We offer a supportive work environment, fantastic earning potential, and opportunities for growth · **What We're Looking For**: · - Excellent communication and int ...

  • Jaime Luna - State Farm Agent

    Customer Service Representative

    1 day ago

    Jaime Luna - State Farm Agent San Antonio, United States

    Position Overview · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and financia ...

  • MK47 Enterprises

    Customer Service Representative

    4 hours ago

    MK47 Enterprises San Antonio, United States

    Job Overview: · **Duties**: · - Handle incoming customer inquiries · - Assist customers with product information, pricing, and availability · - Process orders, returns, and exchanges accurately and efficiently · - Resolve customer complaints in a professional manner · - Upsell pr ...

  • DES Inc

    Client Service Representative

    2 weeks ago

    DES Inc San Antonio, United States

    Derive Enterprise is seeking a full-time Client Services Representative who is career-minded and possesses unmatched people skills. This is an entry-level opening NOT in a call center environment. As a result of clients placing a high value on the more personalized and direct app ...

  • Nothing Bundt Cakes

    Guest Service Representative

    2 weeks ago

    Nothing Bundt Cakes San Antonio, United States

    At Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. Youll get to play party planner by helping gu Guest Service, Representative, ...

  • SPECTRUM

    Customer Service Representative

    1 day ago

    SPECTRUM San Antonio, United States

    Job Description · PAY RATE - $20.00 per hour · Contingent Start Date: July 5, 2024 · 13 Weeks Paid Training: Tuesday thru Saturday · Night and Weekend Availability Required · At a Glance · Full-time entry-level to mid-level customer service role troubleshooting and resolving tech ...

  • Nothing Bundt Cakes

    Guest Service Representative

    1 week ago

    Nothing Bundt Cakes San Antonio, United States

    At Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. Youll get to play party planner by helping gu Guest Service, Representative, ...

  • Tallawah MPC

    Customer Service Representatives

    2 weeks ago

    Tallawah MPC San Antonio, United States

    Our firm is an outreach organization sponsored by some of the most prestigious and nationally recognized clients. We are one of the fastest growing outreach programs in our area with a network impacting thousands of individuals nationwide. · Our team shapes our company and conne ...

  • Qonten

    Customer Service Representative

    2 weeks ago

    Qonten San Antonio, United States

    **Customer Service Representative** · | Wed, 29 Dec :24:32 GMT · Greeting visitors, answering telephones, and guiding clients and their pets to exam rooms. Placing outbound calls for follow-ups and reaching out to prospective clients. Answering questions regarding products and ...

  • University Health System

    patient service representative

    2 weeks ago

    University Health System San Antonio, TX , USA, United States

    Full Time · 355-2 Spencer Lane · Clerical · Day Shift · POSITION SUMMARY/RESPONSIBILITIES · The Patient Service Representative is responsible to communicate calmly, effectively and professionally with patients and their families both verbally and in writing to resolve their quest ...

  • Urology San Antonio

    Patient Services Representative

    2 weeks ago

    Urology San Antonio San Antonio, United States

    JOB SUMMARY · The Call Center Patient Services Representative is the voice of the company, providing the highest levels of courtesy, respect, and customer service during inbound calls from patients needing to schedule appointments with a medical provider. This position handles a ...

  • Circle K Stores, Inc.

    Customer Service Representative

    2 weeks ago

    Circle K Stores, Inc. San Antonio, United States

    Store : 13794 Potranco Rd, San Antonio, Texas 78245 Availability - Shift/ Days Flexible Availability Customer Service Representative. We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, w Customer Service Representative, Cus ...

  • Workforce Solutions Alamo

    Customer Service Representative

    2 weeks ago

    Workforce Solutions Alamo San Antonio, United States

    This position represents a paid internship opportunity that may lead to a permanent full-time position. · We're seeking a positive, personable customer service representative for a rewarding career opportunity You'll connect with new people, tackle tough problems, and raise the b ...

  • Tri-Starr Talent

    Customer Service Representative

    1 week ago

    Tri-Starr Talent SAN ANTONIO, United States

    Customer Service Representative · Pay Rate: $18+/hr. DOE · Duties/Responsibilities: · Contact customers with overdue accounts via telephone to negotiate payment plans and resolve outstanding debts. · Document all interactions with customers accurately and thoroughly in the compan ...

  • NRG Energy

    Customer Service Representative

    2 weeks ago

    NRG Energy San Antonio, United States Part time

    The Customer Service Representative will support the operational business needs by communicating with and addressing all customer needs and inquiries as well as partnering with field employees and management and completing all applicable administrati Customer Service Representati ...

  • The HT Group

    Client Service Representative

    2 weeks ago

    The HT Group San Antonio, United States

    Location: San Antonio · Type: Contract to Hire · Job #18548 · Salary: $23.07 USD · The HT Group is partnering with a medical planning company in North San Antonio who is seeking a Client Service Representative to join their team on a temp-to-hire basis. The ideal candidate ha ...

  • Taymax Group

    Member Services Representative

    1 week ago

    Taymax Group San Antonio, United States Part time

    Pavilions · 2502 Nacogdoches Rd, San Antonio, TX , United States of America · Pay : $ $10.50 · It's fun to work in a company where people truly BELIEVE in what they're doing · We're committed to bringing passion and customer focus to the business. · We are looking for a Memb ...

  • Circle K Stores, Inc.

    Customer Service Representative

    2 weeks ago

    Circle K Stores, Inc. San Antonio, United States

    Store : 102 Demya Dr, San Antonio, Texas 78227 Availability - Shift/ Days Full time Overnight Shift Customer Service Representative. We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, wo Customer Service Representative, Cus ...