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    Call Center Representative: Collector - San Antonio, United States - RBFCU

    RBFCU
    RBFCU San Antonio, United States

    15 hours ago

    Default job background
    Full time
    Description

    Job Description and Requirements

    As a Collector, you will make outbound calls and receive inbound calls from members who have gone delinquent on their loan(s) in an effort to negotiate payment plans and/or obtain payments, while providing excellent and considerate member service.

    Essential Functions and Responsibilities:

  • Provide excellent and considerate member service.
  • Maintain a high volume of outbound phone calls.
  • Maintain a high volume of inbound phone calls.
  • Collect payments on past due loans.
  • Negotiate payment plans.
  • Review member status for possible delinquency assistance.
  • Monitor queue reports to effectively manage delinquency portfolio.
  • Initiate repossession proceedings when applicable.
  • Initiate foreclosure proceedings when applicable.
  • Identify and recommend loans for charge off.
  • Manage account restrictions and member's account services.
  • Generate written communication when applicable.
  • All other duties as assigned (Note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice). Requirements:
  • High School Diploma or General Education Degree (GED).
  • Less than one year of collections, call center, or financial experience required.
  • Ability to maintain and exceed collector performance metric goals.
  • Knowledge of various loan products (Auto/Mortgage/Unsecured).
  • Attention to detail.
  • Ability to prioritize and manage multiple responsibilities.
  • Excellent written and verbal communication abilities.
  • Commitment to excellent customer/member service.All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
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