- Perform concurrent monitoring/assessment and scoring of phone calls between 32BJ members and PA's to determine the accuracy of the PA's response, professionalism, timeliness, telephone presentation skills, and the level of responsiveness provided by the PA towards the member.
- Perform quality control on the timelessness and accuracy of the PA's documentation in Microsoft Dynamics, vendor systems, and internal systems to ensure corporate standards were observed and that the notes coordinate with what occurred during the member call.
- Identify deficiencies, investigate and determine the reasons for errors, develop recommendations, and produce reports on findings for review with management.
- Identify training needs for PA and advise management of what to address with individual PA's.
- Provide feedback to management of any trends and prevalent processing errors that indicate a system problem.
- Identify exceptional PA's performance and recommend employee recognition when appropriate.
- Conduct telephonic surveys on Health Fund programs in a timely manner:
- Perform other duties as requested by Management.
- Is able to work both independently and collaboratively.
- Demonstrates attention to detail, quality, and consistency.
- Outstanding written and oral communication and interpersonal skills.
- Must possess superior ability to provide constructive support and promote positive morale.
- Expert knowledge of member call and note taking requirements.
- Expert knowledge of internal corporate systems (Dynamics, Cisco & V3), the benefits offered by the Fund, and Health Services standard operating procedures.
- Must be able to maintain the highest level of confidentiality and high credibility when assessing customer care protocols.
- Embraces the mission, purpose, and vision of the 32BJ Health Fund
- Mission: To improve the lives of hard-working people by providing sustained access to affordable, high-quality healthcare
- Purpose: To maximize the value of our healthcare dollars so that members and employers have the flexibility to allocate resources to other critical needs
- Vision: To create a more just society by making access to quality health services easy and affordable
- High school diploma or equivalent degree required
- Associate degree or equivalent work experience in the healthcare industry preferred
-
Analyst -accounting Services
3 days ago
NYC Careers Manhattan, United States**Analyst -Accounting Services**: · - Apply**Analyst -Accounting Services**: · - Agency: OFFICE OF MANAGEMENT & BUDGET · - Posted on: 04/17/2024- Job type: Full-time · Location · MANHATTAN · - Title Classification: No exam required · Department · Office of Budget Review · - Salar ...
-
Client Service Analyst
2 days ago
Wilson Sonsini Goodrich & Rosati New York, United StatesLocation: · - New York- Palo Alto- San Francisco- Washington, D.C.Wilson Sonsini is the premier legal advisor to technology, life sciences, and other growth enterprises worldwide. We represent companies at every stage of development, from entrepreneurial start-ups to multibillion ...
-
Service Desk Analyst
3 days ago
MJHS New York, United StatesOur Corporate team may not provide direct care, but we still touch people's lives in a very real and substantial way. The services we provide contribute greatly to the overall patient and member experience, supporting our reputation for excellence. · MJHS is in search of a Servic ...
-
Analyst, Service Lines
1 week ago
Hospital for Special Surgery New York, United StatesOverview: · **How you move is why we're here. **** · **Now more than ever.** · Get back to what you need and love to do. · The possibilities are endless... · the abundant opportunities for growth and success. · If this describes you then let's talk · HSS is consistently among the ...
-
Service Desk Analyst
1 week ago
dentsu New York, United StatesAs a remote Service Desk Analyst you will support the operational execution of the Global Service Desk to ensure dentsu provides exceptional Customer Service. You will report to the Operations Lead. · **Responsibilities** · - Initiate the procedure for handling detected incidents ...
-
Service Desk Analyst Ii
1 week ago
L.E.K. Consulting New York, United States**Company Description**: · **Service Desk Analyst II**: · Are you outgoing and consider yourself technically capable? Have you ever wanted to work for GeekSquad or the GeniusBar? Do you troubleshoot your parents' IT issues? If this sounds like you, let's talk · The L.E.K. IT Depa ...
-
MUFG Bank, Ltd. New York, United States**Do you want your voice heard and your actions to count?** · Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we're 120,000 colleagues, striving to make a difference for every client, organizati ...
-
Business Analyst, Visual Innovation Services
1 week ago
Amazon Services LLC New York, United States3+ years of business or financial analysis experience · - Experience defining requirements and using data and metrics to draw business insights · - Experience making business recommendations and influencing stakeholders · - Experience with Excel · - Experience with SQL · - Experi ...
-
Service Desk Analyst
1 week ago
NYC Careers Brooklyn, United States**SERVICE DESK ANALYST**: · - Apply**SERVICE DESK ANALYST**: · - Agency: HRA/DEPT OF SOCIAL SERVICES · - Posted on: 05/10/2024- Job type: Full-time · Location · BROOKLYN · - Title Classification: Exam may be required · Department · Mgmt Information System-NM · - Salary range: $56 ...
-
Service Desk Analyst
2 weeks ago
TEKsystems New York, United States Contract to RegularDescription: · One of our major Healthcare clients in NYC is looking for an outgoing Level 1 Help Desk support Analyst to join the hospital's Enterprise Service Desk. This individual will serve as the front-line IT support for the Health System's 11 hospitals. On a day to day bas ...
-
Client Services Analyst
1 week ago
Aspen Grove Capital LLC New York, United StatesOverview · Aspen Grove Capital, LLC is a registered investment adviser and multi-family office with offices in Avon and Denver, CO. Our firm is seeking the right candidate to join the Family Office Services team as an entry level Client Services Analyst. The new operations focus ...
-
Service Desk Analyst
2 weeks ago
RennerBrown New York, United StatesDepartment purpose and structure · To provide an effective and professional IT 1st line support service to our staff and clients in accordance with the needs of the business. · You will be responsible for logging, troubleshooting and resolving incidents and requests as the first ...
-
Client Service Analyst
1 week ago
Burgiss New York, United StatesClient Service Analyst - Private Capital Solutions · Location: Hybrid remote/on-site (must have ability to work from the corporate office in Hoboken, NJ as needed) · Duration: Full-Time/Permanent · About the Role · The Client Service Analyst provides product support to clients an ...
-
Client Services Analyst
3 days ago
Coda Search│Staffing New York, United StatesOur client, a leading private equity firm, is looking to add a Client Services Analyst to their growing New York City team. The role itself will be a mix of Fund reporting, capital calls, interfacing with third party administrator, preparing client account summaries, and RFPs/ RF ...
-
Client Service Analyst
1 week ago
Neuberger Berman New York, United StatesSummary · The Client Service Analyst will work directly with the Head of North America Client Service. The Analyst will support carrying out their day-to-day responsibilities, client servicing needs as well as internal administrative support and projects. This position will provi ...
-
Analyst -Accounting Services
2 days ago
City of New York New York, United StatesJob Description · TASK FORCE: Accounting Services, Internal Audit, and Single Audit · UNIT: Accounting Services · JOB TITLE: One (1) Analyst / Senior Analyst · CONTROL CODE: AIA-24-01 · SUMMARY: · The Mayors Office of Management and Budget (OMB) is the City governments chie ...
-
Service Desk Analyst
5 days ago
TEKsystems New York, United States: One of our major Healthcare clients in NYC is looking for an outgoing Level 1 Help Desk support Analyst to join the hospitals Enterprise Service Desk. This individual will serve as the front-line IT support for the Health Systems 11 hospitals. On a day to day basis, the success ...
-
Service Desk Analyst
2 weeks ago
TEKsystems New York, United States: · One of our major Healthcare clients in NYC is looking for an outgoing Level 1 Help Desk support Analyst to join the hospital's Enterprise Service Desk. This individual will serve as the front-line IT support for the Health System's 11 hospitals. On a day to day basis, the suc ...
-
Service Desk Analyst
8 hours ago
TEKsystems New York, NY, United StatesDescription: · Our client is a leading global law firm operating in over 30 countries all over the world. We're built on the work of talented and motivated people, in a supportive and collaborative environment, dedicated to delivering an exceptional standard of work for our clien ...
-
Investor Services Analyst
1 week ago
Viking Global Investors New York, United StatesViking Global Investors LP is a global investment firm founded in 1999. We manage more than $46 billion of capital for our investors across public equity, private equity, and credit and structured capital investment strategies. We have more than 275 employees and offices in Stamf ...
Health Services QA Analyst - New York, United States - BLDG SVC 32 B-J
Description
Title:Health Services QA AnalystDepartment: Health Fund
Reports to: Manager of Health Services
Summary
The 32BJ Health Fund is a multiemployer labor management fund that provides health benefits to members of SEIU Local 32BJ and their dependents. The Fund is self-insured and responsible for efficiently managing its resources as it provides comprehensive coverage for approximately 200,000 people across multiple states and Washington, DC. The Fund offers benefits for medical, hospital, prescription drug, vision, dental, short- and long-term disability, and life insurance. The Health Fund is one of five benefit funds administered by the 32BJ Benefit Funds.
To ensure that it can deliver cost-effective, high-quality care, the Fund has embraced value-based plan design and innovative purchasing strategies that encourage participants to use healthcare models and programs that provide primary care and other cost-effective benefits, including the 32BJ Maternity Program and the 32BJ Health Fund Centers of Excellence for Joint Replacement and Weight Loss (Bariatric) Surgery. The Fund operationalizes this strategy by actively managing its plans and provider networks and by investing in forward-looking policies that lower healthcare costs while maintaining quality of care.
The 32BJ Health Fund seeks a Quality Assurance Analyst to provide technical assessments of member calls and notations in our corporate systems made by Health Services staff, including but not limited to the Patient Advocates (PA) and the Patient Coordinator. The Quality Assurance Analyst will perform concurrent monitoring and assessment of phone calls, perform quality control on notes, and produce reports on audits, noting trends and making recommendations for improvement/change. Additionally, the Quality Assurance Analyst will identify workflow deficiencies and report them to the Health Services Manager and Supervisor, conduct telephonic member surveys on program participation, as well as perform other duties and work for special projects as assigned by management.
Essential Duties and Responsibilities
As the Health Fund team is evolving, so is the role of the Quality Assurance Analyst. The responsibilities of this position include, but are not limited to:
Reasoning Ability: High
Certificates, Licenses, Registrations: None required
Health Services QA Analyst professionals in New York City
-
Raven Brown
Global Political Economist and Professor
-
Kristenlee Valdez
Chemical and Biomolecular Engineering Student
-
Randell Duranty
Logistics Field Operator
-
Kase Vyas
Product Manager and Data Analyst
-
Abdullah Nayeem
Quality Assurance engineer
-
Esosa Omoregbee
College Student