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    Senior Program Manager - Provo, United States - Intercontinental Exchange

    Intercontinental Exchange
    Intercontinental Exchange Provo, United States

    2 weeks ago

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    Description
    Overview

    Job Purpose

    The Senior Technical Program Manager will support the Product Program Management organization drive multiple concurrent, high visibility engineering and service operations programs for ICE Mortgage Technology.

    The ideal candidate will be customer-focused, collaborative, and can be the watchdog and strong program manager for the releases across multiple product development teams.

    They will ensure governance around the Software Development Life Cycle (SDLC) processes and practices, and put adequate controls in place, while helping to provide proactive outbound communication, etc.

    They will be the proactive voice working very closely with all stakeholder teams to improve customer satisfaction from an Engineering and Operational standpoint.

    Reports to Product Program Management leadership.
    Responsibilities
    Develop and own cross-functional technical program plans supporting key initiatives and products
    Work closely with Product, Engineering Quality and Operations to develop end to end comprehensive and actionable roadmaps
    Identify and manage cross-functional dependencies between programs and lead/ facilitate necessary conversations
    Support the Scrum teams with monitoring schedule deviations, velocity and assisting in the development of corrective action plans at the program level
    Partner with the internal Product Management organization to drive requirements and work with other teams to continuously interact with stakeholders to set expectations, review objectives and coordinate resources across the individual projects
    Own and deliver the program and initiative level reporting
    Work with Release Management organization to ensure the product and engineering teams are aligned with the release model for predictable releases
    Manage, track, and regularly communicate on-time delivery of multi-phased programs to different levels ranging from cross functional teams to Executives
    Work closely with the team of technical Program Managers, Product Managers and key engineering teams across the company to successfully drive the programs through various phases of Planning, Execution, Production Readiness and Post Production program health
    Responsible for managing successful delivery of program releases into production on agreed schedules.
    Facilitate continuous improvement of the policies, process, practices and templates associated with stage-gate process
    Maintain dashboards in JIRA, Excel and Confluence providing real-time visibility across projects and product lines
    Knowledge and Experience
    7+ years of overall program management experience, with 4+ years of project or program management experience at an enterprise software or IT company
    Thorough understanding of project/program management techniques, methods, and industry project management best practices
    Ability to manage multiple enterprise level/high traffic projects, meet deadlines, interface with different company business unites and work in a fast-paced technology driven environment
    Knowledge of Software Development Life Cycle (SDLC) methodologies and various Agile frameworks
    Strong, independent leader, who is a self-starter and a proven team player in a high achievement-oriented environment
    Strong understanding of product complexities
    Advanced experience using project management tools like JIRA, Excel, and Confluence preferred
    Ability to interact effectively with executive levels
    Knowledge of financial services, mortgage technology, or mortgage industry preferred
    Strong understanding of product complexities
    Experience mentoring junior level staff
    Excellent written and oral communications
    PMP or other related PMI certifications a plus
    Bachelor's or Master's degree in a technical field, MBA a plus
    Intercontinental Exchange, Inc. is an Equal Opportunity and Affirmative Action Employer.


    All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability or veteran status, or other protected status.

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