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Patient Care Coordinator I - Seattle, United States - Fred Hutchinson Cancer Center (Fred Hutch)
Description
Patient Care Coordinator I - Wellness CenterJob ID
27409
Type
Regular Part-Time
Location
US-WA-Seattle
Category
Administrative Support
Overview
Fred Hutchinson Cancer Center is an independent, nonprofit organization providing adult cancer treatment and groundbreaking research focused on cancer and infectious diseases.
With a track record of global leadership in bone marrow transplantation, HIV/AIDS prevention, immunotherapy and COVID-19 vaccines, Fred Hutch has earned a reputation as one of the world's leading cancer, infectious disease and biomedical research centers.
Fred Hutch operates eight clinical care sites that provide medical oncology, infusion, radiation, proton therapy and related services, and network affiliations with hospitals in five states.
Together, our fully integrated research and clinical care teams seek to discover new cures to the world's deadliest diseases and make life beyond cancer a reality.
At Fred Hutch we value collaboration, compassion, determination, excellence, innovation, integrity and respect. These values are grounded in and expressed through the principles of diversity, equity and inclusion.Our mission is directly tied to the humanity, dignity and inherent value of each employee, patient, community member and supporter.
Our commitment to learning across our differences and similarities make us stronger. We seek employees who bring different and innovative ways of seeing the world and solving problems. Fred Hutch is in pursuit of becoming an anti-racist organization. We are committed to ensuring that all candidates hired share our commitment to diversity, anti-racism and inclusion.The
Patient Care Coordinator I
is a member of a dynamic team and acts as a professional liaison for patients and families, care providers, and other Fred Hutch departments.
The role uses critical thinking skills to facilitate and operationalize complex scheduling requests through heavy use of multiple computer systems.
The role provides continuity of care by ensuring a smooth transition between care settings and by developing a trusted relationship with patients to identify and assist with each patient's individual needs that may arise related to the care they receive.
Responsibilities
Schedules all patient appointments related to treatment within Fred Hutch as well as outside consults and referrals and communicates schedule directly to patients.
Works closely with patients, families, visitors, providers, and staff to identify needs, answer questions, resolve problems, provide information, and follow up.
Communicates with providers (physicians, therapists, etc.) technologists, and nurses regarding the patient's scheduling needs, treatment schedule, and additional requests. Notifies appropriate parties as needed.
Manages and prioritizes scheduling requests.
Recognizes emergency situations and initiates correct code procedures.
Supports the overall function of the department, and may be required to take on additional duties such as cross coverage, special projects, etc.
Assists with the training of new staffUpdate/block provider templates for just in time needs
Triage calls from referring physicians, patients, family members, and others wishing to access care at Fred Hutch.
Collects and enters patient demographic and insurance information and enters into registration databases.
Assists with the financial clearance process as necessary
Coordinates Commercial Cell Therapy Portal Access (IMTX)
Distributes work to the Program Assistant and/or Patient Care Coordinator Assistant as appropriate
Qualifications
Required:
High school graduate or equivalent
Ability to work independently, organize, and prioritize concurrent responsibilities and demand
Ability to communicate verbally in person, on the phone, and in writing in a clear and concise manner
Proficient in the use of word processing (MS Word), email, and data entry in a Windows-based environment
Demonstrated customer service skills
Ability to solve complex problems and meet patient needs
Ability to work in a high pressure, deadline oriented, and complex health care environment
Ability to review work to identify and eliminate errors and omissions
Active listening skills.
Ability to build relationships while maintaining appropriate boundaries.
Coping skills.
Ability to identify and triage issues appropriately.
Attention to detail to ensure scheduling accuracy.
Preferred:
Bachelor's degree (BA or BS)
Minimum of 2 years of experience in a patient care setting preferred
Experience with Epic or other scheduling and registration software
A statement describing your commitment and contributions toward greater diversity, equity, inclusion, and antiracism in your career or that will be made through your work at Fred Hutch is requested of all finalists.
This role will have the opportunity to work partially at our campus and remotely.
The hourly pay range for this position is from $24.48 to $34.86 and pay offered will be based on experience and qualifications.
comprehensive benefits
package designed to enhance health, well-being, and financial security.
Benefits include medical/vision, dental, flexible spending accounts, life, disability, retirement, family life support, employee assistance program, onsite health clinic, tuition reimbursement, paid vacation days per year), paid sick leave days per year), paid holidays (13 days per year), paid parental leave (up to 4 weeks), and partially paid sabbatical leave (up to 6 months).Paid time off is prorated for part-time positions.
Our Commitment to DiversityWe are proud to be an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer.
We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected.
We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class.
We encourage individuals with diverse backgrounds to apply and desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to Human Resources at or by calling
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