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Marquand

    IT Manager - Indianapolis, United States - Manta Resources

    Manta Resources
    Manta Resources Indianapolis, United States

    3 weeks ago

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    Description

    Job Description

    Job Description

    The IT Manager plays a pivotal role in leading the support team across multiple business operations, ensuring seamless alignment of IT functions with overarching business objectives.

    Responsibilities:

    • Lead and mentor the help desk team, fostering continual development and ensuring service standards are consistently met.
    • Collaborate with the Director of Business Technology to strategize, coordinate, and execute IT-related activities, providing administrative support to the IT help desk staff.
    • Partner with the Cyber Security team to devise, implement, and uphold disaster recovery and business continuity plans, as well as develop and maintain End User Security models and documentation.
    • Engage closely with stakeholders in various divisions to identify, recommend, and implement cost-effective technology solutions for organizational needs.
    • Establish and uphold written IT policies, procedures, and best practices, including the development and maintenance of End User Documents for Self Help.
    • Oversee the deployment, maintenance, and life cycle management of hardware and software throughout the organization.
    • Administer help desk ticketing systems, manage inventory, and communicate user additions and terminations within the IT team.
    • Provide help desk ticket metrics and analysis, ensuring efficient resolution of technical issues.
    • Develop and manage escalation procedures to maintain service standards and meet customer expectations.
    • Perform other duties as assigned.

    Requirements:

    • Associate or bachelor's degree preferred in technology or computer science.
    • Minimum of five years of IT management experience.
    • Professional demeanor with excellent interpersonal and communication skills.
    • Strong organizational and analytical abilities, with the capability to manage multiple tasks under pressure.
    • Proficiency in IT applications, Windows Networking, systems technology, and telecommunications.
    • Expertise in Microsoft Windows, Office applications, Office 365, Teams, SharePoint, and Active Directory.
    • Versatile troubleshooting skills encompassing Windows and Apple support, tablets, conference call systems, AV issues, and end-user assistance.
    • Familiarity with technical concepts and terminology such as networking, LAN/WAN, client/server, RDP, and databases.
    • Eagerness to stay abreast of technological advancements and acquire new skills as needed.
    • Flexibility to work off-hours and weekends as required.

    If this sounds like a good fit for you, please contact me for more information.

    Sam Young
    Senior Business Consultant

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