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    Field Application Engineer - San Jose, United States - Jabil

    Jabil
    Jabil San Jose, United States

    1 week ago

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    Description

    At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. We are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, manufacturing, and supply chain solutions. With over 50 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

    JOB SUMMARY

    A Field Applications Engineer (FAE) is required to work closely with our customers, business development, and internal engineering teams to provide pre- and post-sales technical support for Jabil's major fiber optic networking customers in North America/World Wide. Main activities include engaging with customers on technical inquiries, resolving technical issues on optical networking products, and acting as the technical liaison between the customer and Jabil engineering groups. This role is important in enabling key customers to use Jabil's pluggable optical transceivers (Direct Direct/Datacenter Type) in their datacom applications.***Note: This FAE role is based out of the SF (San Francisco) Bay area and can be remote 3 days/ week, in the Northern CA area, with 2 days/ week on-site.

    ESSENTIAL DUTIES AND RESPONSIBILITIES

    • Provide application, test, and quality support for major customers for Jabil's optical communications products, primarily optical transceivers/transponders. This includes troubleshooting technical issues, engaging with customers and answering technical questions, and making modifications to products in the field as needed
    • Work closely with product management, sales and marketing and R&D to identify applications, drive customer requirements and capture design wins for Jabil's products with hyperscalers and systems integrators
    • Support the integration and bring up of customer platforms that incorporate Jabil pluggable optical module products
    • Provide demonstrations to customers and at conferences and industry events
    • Prepare and contribute to technical and marketing collateral for customers and partners (white paper and application notes, etc.)
    • Provide application, test, and quality support for major customers for Jabil's optical transceivers. This includes troubleshooting technical issues, engaging with customers and answering technical questions, and making modifications to products in the field as needed
    • Prepare and deliver product application presentations to customers and internal organization as appropriate
    • Provide customer system design feedback to both marketing and engineering
    • Work as a team member with other FAEs worldwide
    • Domestic and international travel may be required as global conditions permit
    • Position can be hybrid, with remote 3 days work from home/ week but come on-site 2 days to work in lab and with team members

    SKILLS AND EXPERIENCE:

    • Familiarity with optical communications systems, silicon photonics, and data centre technologies
    • Previous experience on high-speed optical transceiver development or support.
    • Hands-on experience in the areas of SerDes and electrical/optical interconnect products (hardware and software) with a focus on datacenter and embedded systems
    • Recognized ability to write, create presentations, speak, and to effectively represent FAE to other Jabil groups, external customers, and technology peer groups in the industry.
    • Provide application, test, and quality support for major customers for Jabil's optical communications products, primarily optical transceivers/transponders. This includes troubleshooting technical issues, engaging with customers and answering technical questions, and making modifications to products in the field as needed
    • Provide customer system design feedback to both marketing and engineering
    • Experience working in a highly technical environment supporting datacom products and customers
    • Problem solving skills related to electronic/electrical, mechanical, and/or photonics products
    • Familiarity with High Capacity (400Gbe/800Gbe) Ethernet Switches
    • Technical reading, writing, PCB layout and schematics comprehension experience
    • Self-starting and comfortable working in a highly technical, dynamic, cross-functional team environment
    • Detail oriented, excellent analytical and trouble shooting skills

    EDUCATION AND REQUIRED SKILLS:

    • Bachelor's Degree in Telecommunications / Engineering
    • 3- 5 years of relevant experience
    • Hands-on bringing up and testing experience of optical communications and/or networking products and systems is required
    • Strong appreciation and understanding of relevant industry standards and specifications. (i.e. IEEE 802.3 Ethernet, OIF, CMIS, OSFP, QSFP MSAs) is highly desired
    • Excellent verbal and written communications skills (English is essential) are required
    • Excellent track record with customer relationships, management and customer interface skills a must
    • Ability to come on site 2 days/ week, and work remotely from home the other 3 day
    • Ability to travel up to 20% domestically
    The pay range for this role is $81,884 - $147,391. Job-related, non-discriminatory factors used to determine the actual offered rate include qualifications and experience, geographic location, education, external market data, and consideration of internal equity. . As part of the total rewards package, this position is eligible for a short-term incentive based on performance. In addition, Jabil offers benefits to enhance your health, wealth and resilient self. These include medical, dental, and vision insurance plans; 401(k) retirement plan and employee stock purchase plan; and paid time off. BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number, birth certificate, financial institution, driver's license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft, contact the Federal Bureau of Investigations internet crime hotline ), the Federal Trade Commission identity theft hotline ) and/or your local police department. Any scam job listings should be reported to whatever website it was posted in.

    Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.

    Accessibility Accommodation

    If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to or calling with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail or phone number. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.
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