Supervisor, End User Support Engineering - Anoka, United States - Anoka County

Anoka County Anoka, United States

2 weeks ago

Description

Job Posting End Date:
May 2, 2024 at 11:59pm CSTHiring range: $80,516.80 to $96, $38.71 to $46.45 per hour). Starting rate will depend on experience, education, and qualifications. Advancement opportunities exist for individuals motivated to move up within Anoka County.

Come join our team at Anoka County where you can serve your community while enjoying the benefits of work-life balance This includes 24 days paid of flexible time off and up to 12.5 holidays your first year.

In order to be considered for this position, information to support your answers must be included in your application. A resume attachment is optional and cannot be used in place of this application. Applications must be received by the closing deadline of 11:59pm on 05/02/2024 in order to be considered

Position DescriptionThe Anoka County Information Technology department is committed to helping the County's programs and services successfully meet their business objectives while enabling innovation through technology.

They accomplish this by gathering information about users' needs, identifying solutions, facilitating the implementation, support, training, and ongoing resources needed to meet those needs.

The department has an opening for a Supervisor, End User Support Engineering who oversees day-to-day operations of the desktop engineering team responsible for evaluation, researching, proposing and implementing enterprise-level end user technology for Anoka County.

Responsibilities include supervising and coaching team members on effective methods to research, troubleshoot, and engineer secure desktop solutions.
This is a full-time, exempt, hybrid/on-siteposition.

Interviews will take place the week of May 6th, 2024 for those selected to move forward in the hiring process.

Pay & BenefitsSalary:
$80,516.80 to $96, $38.71 to $46.45 per hour).2024 Anoka County Salary Schedule Grade 36. $80,516.80 to $112, $38.71 to $54.19 per hour).24 days of paid flexible time off and up to 12.5 paid holidays.

Comprehensive insurance, including medical, dental, vision, flex benefits and more at and dental clinic exclusive to employees, located at the Anoka County Government Center.

Pension plan and other retirement investment options.
Advancement/professional development opportunities.

Work LocationThis position will work at Anoka County Government Center, located at 2100 3rd Ave, Anoka, MN 55303.This position may be eligible for flexible work arrangements, including hybrid work, with some days working remotely and some days working in the office.

General work hours are Monday - Friday 8:00 a.m. - 4:30 p.m.

Job Duties and ResponsibilitiesThese examples are not all inclusive and are intended to be illustrative of primary responsibilities of an Anoka County Supervisor, End User Support Engineering.

Supervise, prioritize, and coordinate activities of End User Support Engineers engaged in ensuring all enterprise desktop engineering systems perform reliably, efficiently, and securely.

Be knowledgeable on systems, processes, tools, and procedures required to document, track and resolve escalated problems.
Have working knowledge in SCCM, Active Directory, and group policy in a Windows environment.
Collaborate with Anoka County stakeholders, end users and vendors to develop effective enterprise level end user technology.

Ensure the most current, approved product and technical updates or policies are tested by the team and released production without unplanned disruption to the enterprise.

Identify, troubleshoot, and resolve information systems problems to minimize down time of applications and personnel.
Monitor request queue and track key metrics to ensure sufficient coverage and achievement of service standards.
Act as the escalation point for critical issues and facilitate a final resolution.
Ensure proper documentation related to the systems or workstations is maintained.
Provide leadership, coaching, and/or mentoring to a subordinate group.
Create a technical vision and roadmap for desktop technologies.

Qualifications and Requirements:

Minimum Knowledge, Skills, and Abilities NeededBachelor's degree and at least three years of job-related experienceIn lieu of the required education, an equivalent combination of education and experience may be substituted on a year-for-year basisPreferred Knowledge, Skills, and Abilities NeededDegree in Computer Science, Computer Engineering, Information Technology or related fieldPrevious leadership experienceExperience in computer hardware, software, and system administrationExperience with Windows based application softwareAbility to communicate technical information to non-technical audiencesAbility to provide individual or small group instruction and training in the use of computer productsPhysical Demands and Work ConditionsStandard office environmentVision abilities required by this job include close vision, distance vision, and the ability to adjust focus, such as to work on computers.

Ability to see colors, shades and brightnessHearing abilities required for general and phone communication, signals, and machine soundsCognitive abilities required include problem solving, prioritization of tasks, short- and long-term memory, interpreting and understanding written documents, and general mathematical skillsAssignments may require several hours of varied physical activity in addition to viewing a computer screen, sitting at a desk, or walking/standing to assist county employeesPhysical activity may include repeated bending, stooping, reaching, frequent wrist and finger manipulation to complete computer work, and occasionally pushing carts to transport equipmentRegular lifting of 20-50 lbs.

while moving materials.

Equipment used includes computers, phones, and standard office equipment in addition to IT maintenance equipment depending on assignmentIT maintenance equipment may include but is not limited to hand and power tools, electrical and electronic installation and testing tools/instruments, and personal protective equipmentOccasional travel to other county work sites as neededTravel between work sites may require driving a county vehicle and/or a personal vehicleReasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functionsSelection ProcessIt is important that your application show all the relevant education and experience you possess.

This information will determine which candidates will proceed in the selection process. A submitted application is also used to verify the answers to any supplemental questions.

Pre-employment RequirementsAnoka County has determined that successfully passing a pre-employment criminal/driving background check, drug screen and DOT physical, and/or other qualifications checks may be necessary for certain positions.

Applicants may be required to sign an informed consent form allowing the County to obtain to conduct such screenings and/or verify their qualifications in connection with the position sought.

Applicants who do not sign the informed consent form will not be further considered for the position.

About Anoka CountyAs the fourth largest county in Minnesota, we depend on the diversity, dedication, determination, and innovation of our employees.

We offer a wide range of career opportunities for people with a variety of personalities, abilities, knowledge, and life experiences who can come together for the single purpose of serving Anoka County's 369,000 citizens in a respectful, innovative, and fiscally responsible manner.

If your career aspirations resonate with our mission, we invite you to

Find Your Path

with Anoka CountyHear from other Anoka County employees here.

Commitment to Affirmative Action and Equal Opportunity EmploymentAnoka County is committed to the principles of our Affirmative Action Plan and Equal Employment Opportunity.

It is the policy of Anoka County to recruit, hire, train, and promote persons in all job titles, without regard to race, color, creed, religion, sex (including pregnancy and gender identity), national origin, marital status, genetic information, status with regard to public assistance, physical ability, sexual orientation, or age except where such status is a bona fide occupational qualification.

It is the policy of Anoka County to make employment decisions in a manner that will further our Affirmative Action Plan and Equal Employment Opportunity.

If you require accommodations or have any other questions regarding this job posting, please call the Anoka County Human Resources Department at and reference the posting title and number.

If you have questions about the hiring process, please visit:
County is an Equal Opportunity Employer, please see our EEO policy:
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