Jobs

    Associate Field Support Engineer - Bloomington, United States - Revo Health

    Revo Health
    Revo Health Bloomington, United States

    2 weeks ago

    Default job background
    Regular, Full time
    Description

    The IT Associate Field Support Engineer provides primary technical support to end-users on PC and phone related troubleshooting while demonstrating strong customer service skills. This position will support employees in interfacing with network, phone systems and software applications. As IT Associate Field Support Engineer will independently troubleshoot, configure, install, uninstall, patch and maintain software applications. They will also make decisions related to research, test and building of new and existing hardware configuration sets.

    This is a full-time position working M-F from 8:00 am - 5:00 pm out of our Revo Health Corporate Office in Bloomington.

    Revo Health is a professional services company that partners with multiple healthcare groups to deliver exceptional patient care. This position will be employed through Revo Health, working closely with Infinite Health Collaborative (i-Health) and its operating divisions. We have a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts and more.

    Essential Functions:
    • Respond to and resolve daily technical problems in a professional and timely manner. Track and monitor trouble ticket submissions to ensure a timely and effective solution (may include PCs, printers, E-mail, voicemail, desktop applications, fax machines, web pages, and software applications)
    • Ensure tickets are resolved in a timely manner and escalate exceptions to management, escalate tickets if necessary, to other personnel for resolution based on required skill set
    • Provide updates, status, and completion information to end users via work order tracking system
    • Assist in monitoring and analyzing network systems, switches, servers, and firewalls.
    • Install, configure and support PCs for all users with Windows Operating System, MS Office, Internet Explorer, anti-virus, and other needed enterprise applications
    • Support remote users and users in clinical offices by ensuring consistent level of end user support across the organization
    • Support and maintain user account information including rights, security and systems groups
    • Assist with IT related projects as needed
    • Occasionally participate in community functions relating to outreach events throughout the year.
    • Any and all other duties as assigned

    Education and Experience Requirements:

    • Associate Degree in a Computer Science/Technical Field OR actively pursuing one
    • Prior work history in technology
    • Customer Service experience preferred

    Notes:

    • Revo Health is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.
    • This position description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and Additional Job Functions are subject to modification.

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