Jobs
>
Dallas

    Manager, Export Customer Service - Dallas, United States - Cmacgm Group

    Cmacgm Group
    Cmacgm Group Dallas, United States

    3 weeks ago

    Default job background
    Description

    Location: Dallas. Tx, US

    CMA CGM Group, founded by Jacques R. Saad, is a leading worldwide shipping & logistics group. Now headed by Rodolphe Saad, CMA CGM reinvents transport and logistics in order to offer an integrated maritime, port and land service that exceeds its customers' expectations.

    Present in over 160 countries through 755 offices, 750 warehouses, equipped with a young and diverse fleet of 511 vessels, CMA CGM serves 420 of the world's 521 commercial ports and operates on more then 200 shipping lines. The group currently employs 110,000 people worldwide, including nearly 2,400 in Marseille, in its headquarters in Marseilles.

    ***Position Summary:***

    The Sr. Manager of Customer Care is responsible for overseeing a customer focused strategy for the Export Customer Service and Documentation teams and ensuring a high level of customer service to our customers. This is achieved by driving quality standards, promoting an error-free environment, promoting proactive communication and responsive problem resolution, and implementing strategic initiatives.

    Duties and Responsibilities:

    Monitor performance levels and adjust resource deployment as needed to support CCA Corporate goals and objectives. Report performance metrics and identify trends / anomalies that indicate changing workload drivers or shift in business needs.

    Field and resolve escalated issues reported by both external and internal customers in collaboration with management from supporting CCA functional teams, overseas agents and HO colleagues ensuring corrective action is taken as required.

    Challenge existing processes and implement strategic initiatives and improvements in order to drive excellence in service as well as efficiencies. Maximize opportunities to utilize the Shared Service Centre for non-customer facing functions.

    Staffing for allotted headcount and keeping overtime to a bare minimum to ensure resources are maximized to their full potential and avoiding excessive costs for staffing. Assist managers to address various personnel issues partnering with Human Resources as required to manage / resolve.

    Provide coaching and development opportunities for Customer Service management and ensure that succession plans are pursued for all levels of the management team. Ensure staff recognition programs are utilized and validate award justifications.

    Prepare and contribute to reports, organizational charts and presentations as required by department management.

    Develop PMP goals for the Customer Service and Documentation teams. Prepare and present annual evaluations to direct reports and review final PMPs.

    Miscellaneous related duties or projects as assigned.

    ***Education and Skillset:***

    Bachelors Degree required.

    Four to six years of industry experience required.

    Extensive Knowledge of CMA organizational structure and services/network

    Extensive Knowledge of the transportation industry

    Advanced Knowledge of Bookings, Customer Service and Documentation

    Leadership expertise in assessing skills required to perform a job, judge potential talent and effectively deploy staff to meet productivity demands.

    Ability to recognize and assess staff strengths and deficiencies in order to effectively coach and mentor for advancement.

    Superior time management skills to meet established or prioritized deadlines using well supported decisions.

    Ability to recognize and anticipate potential issues taking action to avoid or limit impact and then adapting processes and procedures as required.

    Ability to assume the lead during demanding and stressful conditions while inspiring and guiding staff and colleagues.

    Ability to speak and write clearly with confidence in a succinct manner adjusting the message to effectively reach the target audience.

    Proficient in the use of standard office computer applications, e.g. Microsoft Office Suite

    Creative problem solving skills and confidence to challenge existing policies / procedures based on changing business needs.

    Ability to perform and navigate in an environment of varied and diverse management styles, interacting and relating with employees at all levels within the organization through building and maintaining effective relationships.

    CMA CGM (America) LLC is committed to equal employment opportunity for all qualified persons without regard to race, color, religion, sex, national origin, pregnancy, age, sexual orientation, marital status, gender identity, veteran status, disability, or any other legally protected classification.

  • AO:AIL - Hedrick

    Customer Service

    6 days ago

    AO:AIL - Hedrick Dallas, United States

    This is a remote position. · Looking for an exciting career path that offers flexibility and abundant growth opportunities? Your quest stops here We're actively seeking dedicated professionals like you to join our esteemed remote customer service team. With the convenience of rem ...

  • Yobalia

    Customer service representative

    3 weeks ago

    Yobalia Dallas, United States

    ". · | | Customer service representative (INGLS Y SAP) ** Customer service representative (INGLS Y SAP)** · Descripcin de la oferta Publicada el: 21/12/ :15h Ubicacin: Barcelona Categora: Atencin al pblico (Atencin al cliente) Vacantes: 1 Nivel: Empleado Buscamos Customer servi ...

  • MW Logistics, LLC

    Customer Service Advisor

    1 week ago

    MW Logistics, LLC Dallas, United States

    **The Core responsibilities of the position include**: · - Promptly secure delivery, pick-up and rescheduling appointments, recording details/directions in the system. · - Clarify load requirements with carriers, confirming drivers have proper information to pick-up/deliver · - R ...

  • Larioja

    Senior Customer Service

    3 weeks ago

    Larioja Dallas, United States

    Senior Customer Service (H/M/D) con Ingls e Italiano Valles · **Senior Customer Service (H/M/D) con Ingls e Italiano Valles Barcelona** · Ref: · Barcelona · Inscripcin cerrada · 0 inscritos · Jornada Completa - Contrato Indefinido - Retribucin sin especificar - No se requie ...

  • Trabajos

    Senior Customer Service

    3 weeks ago

    Trabajos Dallas, United States

    **18/12/2021** · **Clasificada en** · **Aptitudes** · **1 vacante** · **Descripcin de la oferta** · Perfil con clara orientacin al cliente internacional con experiencia mnima de 10 aos en Customer Service Manager/Back office Manager, capaz de asumir gran responsablidad en la ...

  • Blue Horizon Enterprises

    Employee in Customer Service

    3 days ago

    Blue Horizon Enterprises Dallas, TX, United States Freelance

    We are currently seeking **6 employees** for our **customer service team (m/f/d)** in **Dallas, TX** to start as soon as possible - **no prior experience required** in **Grießheim**. We welcome applicants with no previous experience, including career changers. · **Salary: $2,400 ...

  • Modineer Company

    Customer Service Manager

    2 days ago

    Modineer Company Dallas, United States

    **Job Purpose** · Responsible for leading the Customer Service department and ensuring the satisfaction of Pulverman customers at all times. Manages the handling Customer inquiries job reporting, running reports, etc. · **Duties & Responsibilities** · **Safety** · - Report any sa ...

  • Remedy Corporation

    Customer Service Representative

    2 weeks ago

    Remedy Corporation Dallas, United States

    This is a remote position. · The Customer Service Representative (CSR) is responsible for providing effective customer service for all customers by using knowledge of company products and services. CRS's interact with customers to provide information in response to questions, con ...

  • Forcontact Europe SA

    Customer Service con Italiano y Castellano

    3 weeks ago

    Forcontact Europe SA Dallas, United States

    **Customer Service con Italiano y Castellano** · Barcelona, ES · Temporal · Customer Care · Customer Service con Italiano y Castellano · **En Forcontact estamos buscando un nuevo perfil con Italiano nativo/bilinge y Castellano avanzado para que se incorpore a nuestros equipo ...

  • Trabajos

    Customer Service Junior Barcelona

    3 weeks ago

    Trabajos Dallas, United States

    **30/12/2021** · **Clasificada en** · **Aptitudes** · **2 vacantes** · **Descripcin de la oferta** · Perfil JUNIOR con algo de experiencia en administracin y/o atencin al cliente que tenga ambicin y ganas de aprender y desarrollarse en ambiente multinacional. Plan de carrera ...

  • Trabajos

    Customer Service Manager Export con Ingls Barcelona

    1 week ago

    Trabajos Dallas, United States

    **18/01/2022** · **Clasificada en** · **Aptitudes** · **1 vacante** · **Descripcin de la oferta** · Perfil con experiencia como customer service manager export gestionando un equipo de customer service mnimo 2-3 personas a su cargo. Perfil con capacidad para ampliar el departamen ...

  • Trabajos

    Customer Service Manager Export con Ingls Barcelona

    1 week ago

    Trabajos Dallas, United States

    **18/01/2022** · **Clasificada en** · **Aptitudes** · **1 vacante** · **Descripcin de la oferta** · Perfil con experiencia como customer service manager export gestionando un equipo de customer service mnimo 2-3 personas a su cargo. Perfil con capacidad para ampliar el depar ...

  • Larioja

    Customer Service Exportacin con ingls, francs y/o italiano

    3 weeks ago

    Larioja Dallas, United States

    Customer Service Exportacin con ingls, francs y/o italiano · **Customer Service Exportacin con ingls, francs y/o italiano Castellbisbal (Barcelona)** · Ref: · Castellbisbal (Barcelona) · Hace 16 horas (Actualizada) · 4 inscritos · Jornada sin especificar - Contrato sin espe ...

  • Yourtalentside

    Customer Service Manager Ventas Varias ubicaciones

    1 week ago

    Yourtalentside Dallas, United States

    Ventas · Varias ubicaciones · **Customer Service Manager** · Normalmente respondemos en un plazo de **dos semanas** · Nuestro **Responsable Customer Service** **(**con nivel *alto en Francs Profesional demostrable**)***, con experiencia para alcanzar los objetivos de nuestro cl ...

  • Auto Fit Inc

    customer service

    2 weeks ago

    Auto Fit Inc Dallas, United States

    JOB TITLE: Customer Service / Sales Associate · EMPLOYER: AutoFit Inc. · DEPARTMENT: Sales · REPORTS TO: Sales Manager · CUSTOMER SERVICE DUTIES AND RESPONSIBILITIES: Providing a superior customer service experience to all walk-in contact and phone contact customers · Gener ...

  • A To Z Recruiting

    Customer Service

    3 weeks ago

    A To Z Recruiting Dallas, United States

    Seeking enthusiastic, motivated individuals for our Marketing Department. If you are hard-working, enthusiastic and have a good attitude, then a telecommute position with our billion dollar Health and Wellness wholesale manufacturing company is for you. · What we offer: · Part- ...

  • PetSuites

    Customer Service

    3 weeks ago

    PetSuites Dallas, United States

    We believe in the mission of "Pet Lovers Delighting Pet Lovers" and we demonstrate this through being Playful, Passionate, Personal and Professional. A successful candidate for this position will be someone who not only embraces this culture, but is a team player, self-motivated, ...

  • Barcelona

    Customer service

    2 weeks ago

    Barcelona Dallas, United States

    Con su acuerdo, nosotros y Nosotros y nuestros socios hacemos el siguiente tratamiento de datos: Almacenar o acceder a informacin en un dispositivo , Anuncios y contenido personalizados, medicin de anuncios y del contenido, informacin sobre el pblico y desarrollo de productos , D ...

  • Nation's Best Holdings LLC

    Customer Service

    5 days ago

    Nation's Best Holdings LLC Dallas, United States

    Groom & Sons' Home Center, a Nation's Best Holdings, LLC company, is seeking outgoing and motivated · Customer Service - Cashier/Sales Team Member candidates for our Pleasant Grove/Dallas, Texas location. · We're focused on people and relationships first and we're passionate ab ...

  • Westlake Chemical Corporation

    Customer Service

    15 hours ago

    Westlake Chemical Corporation Dallas, United States

    Clerk will be responsible for various areas of our maintenance and repair orders, contacting customers, running daily reports, equipment documentation and vendor processing. This is an excellent opportunity for a skilled self-starter that desires to Customer Service, Skills, Proc ...