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    customer service - Dallas, United States - Auto Fit Inc

    Auto Fit Inc
    Auto Fit Inc Dallas, United States

    6 days ago

    Default job background
    Description
    JOB TITLE: Customer Service / Sales Associate

    EMPLOYER: AutoFit Inc.

    DEPARTMENT: Sales

    REPORTS TO: Sales Manager

    CUSTOMER SERVICE DUTIES AND RESPONSIBILITIES:
    • Providing a superior customer service experience to all walk-in contact and phone contact customers
    • Generates and develops new business to meet specified production goals.
    • Maintains and nurtures existing client relationships.
    • Responds to all inquiries and requests in a timely and professional manner.
    • Understands and communicates information regarding company products, services, policies, and procedures to new and existing clients.
    • Possesses and maintains thorough knowledge of auto body parts and automotive industry product information.
    • Performs other related duties as assigned by management.
    CUSTOMER SERVICE QUALIFICATIONS:
    • High School Diploma/GED equivalent required.
    • Bilingual, in English, and Spanish.
    • Customer service background.
    • Prior automotive experience and knowledge of automotive parts preferred.
    • Must be a self-starter and proactive.
    • Commitment to excellence and high standards.
    • Excellent written and verbal communication skills.
    • Good judgment with the ability to make timely and sound decisions
    • Creative, flexible, and innovative team player
    • Strong organizational skills; able to manage priorities and workflow.
    • Proficient in Microsoft Office.
    CUSTOMER SERVICE PHYSICAL DEMANDS AND WORK ENVIRONMENT:
    • Occasionally required to stand and walk
    • Continually required to sit
    • Continually required to utilize hand and finger dexterity
    • Continually required to talk or hear
    • Continually utilize visual acuity to use a keyboard
    • Occasionally required to lift/push/carry items up to 50 pounds
    CUSTOMER SERVICEJOB TYPE:
    • Full-time
    • Commission
    CUSTOMER SERVICE SCHEDULE:
    • Store Hours: Monday-Friday 8 AM-5:30 PM, Saturday 8 AM-4 PM
    • Require working some Saturdays.
    CUSTOMER SERVICE PAY:
    • Hourly wage and commission
    CUSTOMER SERVICE BENEFITS
    • Health insurance
    • Vision insurance
    • Dental Insurance
    • Accident Emergency Treatment Benefit
    • PTO, sick days, and vacation days
    • 401K
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