Jobs
>
Fort Lauderdale

    Manager of Customer - Fort Lauderdale, United States - Pharmsource, LLC

    Pharmsource, LLC
    Pharmsource, LLC Fort Lauderdale, United States

    1 week ago

    Default job background
    Description

    Manager of Customer & Sales Operations:

    Pharmsource LLC. are looking for a Manager of Customer & Sales Operations to join their team in Sunrise, Florida.

    About the Job:

    This position ensures that the department is consistently providing services that exceed the expectations of customers and supervises daily tasks of the Sales Team, Business Development Team and CSS Team.

    Job Duties:

    • Handles escalated issues by working closely with Business Development VP, Account Sales Managers, customers, and/or CSS team.
    • Finds solutions that benefit both the customer and the company.
    • Oversees customer accounts maintenance, order processing, department reports.
    • Constantly look at ways to improve efficiency and overall productivity by tracking accuracy, orders entered, and other metrics.
    • Provides customer service at high standards to internal (all level of employees) and external customers.
    • Oversee order processing through all portals. Monitors and processes order requests, as well as look for way to improve accuracy/efficiency, and create standardized responses for both internal & external communications regarding orders.
    • Create in-house marketing material for PAH, including for Business Development function (email and PDF format).
    • Leads the creation of marketing materials both internal & external as well as producing the webinar series for both live broadcasting and recorded viewing. Generate and coordinate all related to CE Webinars.
    • Generate email blasts to customers according to AH standards.
    • Generate and oversee CSS weekly reports, all AH Sales reports, promo reports, and misc. reports.
    • Ensure prices and products are accurate on all PAH platforms and websites.
    • Monitors individual CSS performances and provides coaching if necessary. Back up for CSS Reps.
    • Main point of contact, communication, and support for NetSuite, BlueLine, and any other website or Platform for AH team and customers.
    • Oversees all platforms and webstore maintenance, accounting/acquisitions for corporate accounts, creating SOPs for inter-departmental communications, creating/assisting updates for promotions across platforms, and providing support for telecom systems and ERP troubleshooting.
    • Resolves open orders passed their shipping window, invoices errors, billing issues, or potential credits.
    • Works closely with Purchasing department and Warehouse managers to address backorders or other shipping/inventory issues.
    • Responsible for setting up new Accounts, and groups Spot checking & Importing (large corporate groups)
    • Generate reports on a weekly, monthly, and quarterly basis for VP of Business Development and VP Sales and Leaders in the company.
    • Provides training on all related websites and platforms for new hires and ongoing training, and enforces company standards, policies, and procedures.
    • Manage the Shipping Fee Audit Report Monthly.
    • Develop and communicate Standard Operational Procedures to the AH Team.
    • Indirectly supervises the sales employees within the Animal Health department. Maintain constant communication with Animal Health VP of Business Development and VP Sales regarding employees directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
    • Assist with floor support and spot coaching as need it.
    • Work closely and support the Vice President of Business Development as needed.
    • Main point of contact and support for NetSuite.
    • Performs other related duties as assigned by management.

    Skills and Requirements:

    • Bachelors degree (B.A.) or equivalent.
    • Four to six years related experience.
    • Demonstrated proficiency in supervising and motivating subordinates.
    • Commitment to excellence and high standards.
    • Excellent written and oral communication skills.
    • Excellent customer service skills.
    • Strong organizational, problem-solving, and analytical skills; ability to manage priorities and workflow.
    • Ability to deal effectively with a diversity of individuals at all organizational levels.
    • Creative, flexible, and innovative team player.
    • Ability to work with technology and different platforms.
    • Proficient with PowerPoint, Excel and Word.
    • Experience with ERP systems and processing (NetSuite preferred)
    • Ability to maintain a high level of accuracy and strong detail-orientation.
    • Demonstrated ability to balance department efficiency and patient service excellence.
    • Willingness to assist teammates in order to achieve departmental goals.

    Compensations & Benefits:

    • Salary commensurate with experience (50K- 55K per year)
    • Benefits include (401 K, Health, Medical, Dental and Vision, Life insurance, Paid Time Off/Vacation, etc.)
  • Jase Enterprise California

    Customer Service Manager

    3 days ago

    Jase Enterprise California North Hollywood, United States

    This position requires strong leadership skills, excellent communication abilities, and a deep understanding of customer needs. · **Responsibilities**: · - Develop and implement customer service strategies to enhance the overall customer experience. · - Build and manage a team of ...

  • Jase Enterprise California

    Bilingual Customer Success Manager

    1 week ago

    Jase Enterprise California North Hollywood, United States

    We're looking for an ambitious and outgoing individual to join our team and help us maintain our commitment to providing superior customer service. · **What does the role look like?** · - Working one on one with residential clients to discuss services and products · - Conduct con ...

  • Jase Enterprise California

    Field Finance and Customer Manager

    3 days ago

    Jase Enterprise California North Hollywood, United States

    At Jase, we are seeking a dynamic and customer-centric individual to join our team as a Field Finance and Customer Manager. In this role, you will be responsible for managing financial aspects while delivering a white-glove experience to our customers. You will play a pivotal rol ...

  • James Boruff - State Farm Agent

    Customer Service Manager

    4 days ago

    James Boruff - State Farm Agent Miami, United States

    **Benefits**: · - Bonus based on performance · - Company parties · - Competitive salary · - Free food & snacks · - Opportunity for advancement · - Paid time off · - Training & development · **ROLE DESCRIPTION**: · As a Customer Service Manager with James Boruff Insurance and Fina ...

  • Howard-Sloan Search

    Customer Service Manager

    4 days ago

    Howard-Sloan Search Fort Lauderdale, United States

    Insurance agency is seeking to hire a Customer Service Manager. · The Customer Service Manager will report to the Director of Operations and lead a customer service team. · This position is 5 days onsite. · Responsibilities: · Lead and manage a team of 25+ customer service repres ...

  • iPipeline

    Customer Success Manager

    1 week ago

    iPipeline Fort Lauderdale, United States

    iPipeline is building out a Customer Success team with a mission of focusing on customer adoption, retention, advocacy, and expansion across our customer base. Our customers include Insurance Carriers, Financial Institutions, and BGA/IMO's. Our team strives to understand our cust ...

  • Robert Hadley Associates

    Customer Service Manager

    6 days ago

    Robert Hadley Associates Fort Lauderdale, United States

    Job Description · Job DescriptionHoward Sloan has partnered with an Insurance Agency is a leading provider of insurance solutions, dedicated to delivering exceptional service and peace of mind to our clients. With a commitment to excellence and innovation, we strive to exceed exp ...

  • Hand & Stone - Fort Lauderdale

    Customer Service Manager

    1 week ago

    Hand & Stone - Fort Lauderdale Fort Lauderdale, United States

    Job Description · Job DescriptionBenefits:Bonus based on performance · Competitive salary · Dental insurance · Flexible schedule · Health insurance · Opportunity for advancement · Training & development · Vision insurance · SEEKING QUALIFIED CANDIDATES FOR HAND AND STONE MASSAGE ...

  • Broward College

    Marketing Customer Relationship Management

    1 week ago

    Broward College Fort Lauderdale, United States

    Job Profile Summary · Under general direction, this position manages the marketing segment of Broward College's CRM by building, implementing, and maintaining automated recruitment campaigns for prospective students in Salesforce Marketing Cloud Account Engagement (formerly Pardo ...

  • Gate Gourmet US, Inc.

    Customer Account Manager, Operations

    6 days ago

    Gate Gourmet US, Inc. Fort Lauderdale, United States

    Manages assigned accounts. Review service orders. Interacts with work groups to ensure they are trained with respect to spec. compliance. Create local tools/visuals to train regarding specs. Interact with customer to ensure customers are updated with Account Manager, Operations, ...

  • Broward College

    Marketing Customer Relationship Management

    1 week ago

    Broward College Fort Lauderdale, United States Full time

    Job Profile Summary · Under general direction, this position manages the marketing segment of Broward College's CRM by building, implementing, and maintaining automated recruitment campaigns for prospective students in Salesforce Marketing Cloud Account Engagement (formerly Pard ...

  • PNC Financial Services Group

    Teller

    3 days ago

    PNC Financial Services Group Fort Lauderdale, United States

    Job Profile · Position Overview · At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where ...

  • PNC Financial Services Group

    Business Center Assistant Manager

    1 week ago

    PNC Financial Services Group Fort Lauderdale, United States

    Job Profile · Position Overview · At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where ...

  • Halperns Steak and Seafood Company LLC

    Bilingual - Outside Sales Representative

    3 days ago

    Halperns Steak and Seafood Company LLC Fort Lauderdale, United States

    Welcome to Halperns We are excited that you are thinking about opportunities with us, and we have an amazing story to share. Here's a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you... · Bilingual - Outsid ...

  • Kat Stevenson - State Farm Agent

    Account Representative

    4 days ago

    Kat Stevenson - State Farm Agent Fort Lauderdale, United States

    **ROLE DESCRIPTION**: · As an Account Manager for Kat Stevenson Insurance and Financial Services, you are vital to our daily business operations and customers' success. You grow our agency through meaningful client relations and acting as a liaison between customer needs and agen ...

  • Florida One Insurance

    Customer Service Representative

    1 week ago

    Florida One Insurance Fort Lauderdale, United States

    We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSR ...

  • Self Storage Management

    Self Storage Manager

    1 week ago

    Self Storage Management Fort Lauderdale, United States

    We are looking for a responsible, ambitious, and excellent leader to take charge of the day to day operations of our beautiful self-storage facility. · As a **Store Manager, **you will serve as an invaluable member of our team by striving to build a clean, safe, and positive expe ...

  • Trulieve

    Dispensary Associate

    1 week ago

    Trulieve Fort Lauderdale, United States Full time

    **_"Trulieve Grows One Patient at a Time"_** · If you have an interest in being part of one of the fastest growing industries in the nation in you may consider wanting to work for Trulieve If you have a desire to help others in need through your efforts, this may be the role for ...

  • Air Around the Clock

    Customer Service Representative

    4 days ago

    Air Around the Clock Fort Lauderdale, United States

    Busy A/C company in Sunrise needs to hire FULL-TIME and PART-TIME customer service agents to answer busy phones and write up service calls. · The FULL-TIME position will require night and weekend hours. Lots of overtime available. · PART-TIME position is nights and weekends only. ...

  • Sodexo

    Environmental Services

    4 days ago

    Sodexo Fort Lauderdale, United States

    Unit Description: · Put your passion for people to work and make a real impact on patient satisfaction. · Sodexo is seeking an **Environmental Services / Custodial Manager 2 **for** Broward Health in Ft. Lauderdale, FL** for **Day Shift **managing a team of 25+. This is role will ...