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Senior Manager, Field Service Engineering - Fountain Valley, United States - Hyundai Motor America
Description
At Hyundai, we've rethought our business and created cars that combine performance, quality, design and innovation into a complete package.
At Hyundai, we understand you're not just building a career - you're building a life.
We believe in our people and realize that our success is a direct result of our commitment in offering you great opportunities for your career.
If you would enjoy working in a dynamic environment and are looking for a chance to become part of a stellar team of professionals, we invite you to apply online today.
LocationNHQ
Purpose
Ensure Field Service Engineering (FSE) Group meets HMA/GMA goals for quality and customer satisfaction.
Track and provide feedback on FSE reports.
Ensure the staff is efficiently and appropriately utilized.
Manage Task Force Team (TFT) and other technical visit requests.
Lead a team of highly technical associates while providing appropriate growth and development opportunities.
Pursue continuous improvement in the FSE teams' efficiency and impact on the organization.
Major Responsibilities
Manage and develop the Field Service Engineers (FSE) Group to provide product and technical support to Hyundai and Genesis retailers and conduct on-site product problem investigations.
Work closely with Regional and National Management to develop, optimize, and review the roles of FSE within the regional organization in fulfilling company business objectives.
Work closely with the Quality Service Engineering (QSE) group to ensure field and customer data is accurately and efficiently communicated.
Collaborate with internal and external groups such as Legal, Consumer Affairs, Hyundai Motor North America (HMNA) QSE, HMNA Safety, Hyundai Motor Manufacturing Alabama (HMMA), Hyundai North American Quality Center (NAQC), and Hyundai American Technical Center Incorporated (HATCI), Techline/FastVac, and Executive teams to resolve escalated cases.
Improving processes along the way.Major Responsibilities (continued)
Schedule and host weekly staff meetings.
Schedule and host weekly technical meetings with HMNA QSE, HMNA Safety, HMMA, NAQC, and HATCI teams. Support new model development as needed (Launch Gate meeting support).
Support QSE Launch Quality Monitoring Process (LQMP) with FSE reports and meeting participation.
Support onsite dealer visits as needed.
Support Product Quality Management System (PQMS) maintenance, development, and enhancements for FSE team use and data collection.
Efficiently coach, counsel, and develop staff.
Utilize the diverse talents of the staff by efficiently managing a staff's time, materials, and budget while focusing on the goals and vision of the company.
Lead the development of all associated staff for the purpose of improved technical and problem-solving capability, career development, and work group morale.
Manage FSE vehicle Demo Fleet through vehicle administration and company vehicle management portal (CVMP).Manage purchasing needs for the team as per company policy.
Perform other related duties as assigned or requested.
Authority
Approval for direct report business expense reports.
Approval for direct report business travel requests.
Approve and finalize all FSE reports submitted in PQMS.
Supervise staff in accordance with company policies and procedures.
Conduct interviews, hire new staff, and provide employee orientation.
Coach and provide career development advice to staff.
Establish employee goals and conduct employee performance reviews.
Responsible for staff scheduling to include work assignments/rotations, employee training, employee vacations, employee breaks, and back-up for absent employees.
Assist staff to resolve complex or out of policy operation problems.
Responsible to meet department productivity and quality goals.
Education
~ Must be a high school graduate
~ Bachelor's degree in Engineering, Computer Science, Information Technology, Applied Statistics/Mathematics, Mechanical Engineering or Automotive Engineering preferred.
~ Master's degree a plus
Related Experience
Eight years of Automotive Retail and Wholesale experience.
Two to three years of Managerial experience desired.
Skills/Knowledge
Proficient in Word, Excel, PowerPoint, and Access.
Thorough automotive technical knowledge required.
Strong written and oral communication skills.
Strong analytical/problem solving ability.
Strong data management/general and statistical analysis/reporting capabilities.
Strong organizational skills yet flexible to accomplish objectives that are often subject to change.
Able to work independently with minimal supervision and direction.
Certification
ASE Master Automotive Technician certification preferred.
ASE L1 Automobile Advanced Engine Performance certification a plus.
Physical Requirements
Occasional Lifting and/or vehicle mechanical assembly/disassembly
Work may require occasional weekend and/or evening work.
Travel: 25% - 50%
Business travel as needed
Work Model
#LI-Hybrid (60% Onsite/40% Remote)
Affiliate
#Hyundai
Compensation
$103, $148,000.00 Annual
Benefits
Monthly Hyundai/Genesis vehicle lease allowance (including insurance and maintenance)
Holiday Pay - the company shuts down with pay between Christmas and New Years.
Vacation and sick time off
Healthcare insurance (medical, dental, and vision)
401(K) company match
Additional 401(K) Employer Enhanced Contribution program - eligible after 1 year of employment, in addition to the regular employer matching contribution
Basic life insurance, short- and long-term disability
Mental health, wellbeing, and employee assistance program
Health advocate (coordinate care and services, assistance with claim and billing issues, understanding Hyundai benefits)
Our Company adheres to the equal employment opportunity guidelines set forth by federal, state and local laws.
The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.
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