Spa Coordinator/attendant - Huntington Beach, United States - Paséa Hotel & Spa

Paséa Hotel & Spa

Verified Company

Huntington Beach, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Aarna Spa inside Pasea Hotel & Spa | Part Time position

Hourly Rate:
$18.00 plus retail commission and 1% service charge

Aarna Spa is seeking an enthusiastic, hospitable, and dynamic individual to join our team as a Spa Coordinator/Attendant

Named one of the "Best New U.S.

Coastal Hotels" by Condé Nast Traveler, the oceanfront Paséa Hotel & Spa is a modern oasis with an unrivaled sense of clean, coastal style and comfort.

Located in the heart of the vibrant and emerging Huntington Beach community and just steps from the city's iconic pier on USA Today's number one beach in California, Paséa Hotel & Spa provides the perfect beach-goers escape.

Discerning world travelers will be welcomed with spacious guest rooms and suites, almost all with ocean views, a celebrated signature restaurant featuring a wood-fired grill, a chic rooftop lounge with panoramic ocean views, an oceanfront pool experience with cabanas and poolside service, and a rejuvenating Balinese-inspired spa.

Come join one of the most dynamic teams in Orange County.

Job Summary:

Responsible for all facets of guest movement throughout the Spa.

Coordinates and schedules all types of use and services for the spa, salon, fitness center, recreation areas, and other related spa facilities.

Greets guests, guides them around facilities, schedules appointments, processes payments and provides information about amenities. Assist with overall communication in the Spa, Salon, recreation and Fitness area.

Ensures overall cleanliness and appearance and supplies all Spa areas according to department procedures and standards to exceed guest satisfaction.

Essential Duties/Responsibilities:

Warmly greets and welcomes guests upon arrival. Provides general spa orientation and offers guest amenities such as water, robes, towels, slippers, refreshments, etc. Answers general questions about property, Spa services and amenities. May escort guests to/from treatment rooms.
Maintains cleanliness of reception areas, treatment rooms, sauna and steam rooms, restrooms, spa/salon locker room, fitness center, and lounge areas. Disposes of trash and dirty linens in the proper area. Stocks towels, linens, supplies, and amenities in the locker room, lounge areas, and hospitality stations. Maintains linen closet in a clean, neat and orderly manner. Assists with restocking as assigned.
Maintains current knowledge of all Spa and Salon services including treatments, spa amenities, staff abilities, fitness classes, hours of operations, spa retail, etc. Takes messages for guests and staff and delivers in a timely manner. Promotes additional treatments to ensure guest satisfaction and increase profitability. Conducts tours of the Spa facility if needed. Answers questions about amenities found throughout property.
Schedules Spa, Salon and fitness appointments for guests and distributes workload to increase productivity and reduce downtime. Works closely with group coordinators to ensure appointments are correctly and efficiently booked. Confirms appointments.
Welcomes and escort guests to appropriate waiting areas, and/or lounge to prepare for services. Assists guests with purchasing retail products. Promotes retail sales. Restocks all retail merchandise and guest supplies throughout the spa. Explains function of fitness equipment and spa facilities to guests.
Assists Spa management with daily administrative activities such as making sure payroll cards are complete and responding to any issues/questions from Spa staff. Completes required Spa paperwork. Informs management about any issues regarding guest concerns or incidents. Notifies Spa management about facility, staff, guest, or supply needs and upcoming events. Attends required meetings.
Monitors guest areas of Spa to ensure locker areas, fitness center, reception areas, treatment rooms, etc. are kept neat, orderly, clean, and well stocked. Acts as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, etc. (i.e. spa facilities/equipment in need of maintenance, VIP, special requests, etc.) Ensures retail displays are interesting and free of debris. Retrieves and restocks all operational items and guest amenities.
Opens and closes facility in accordance with Spa policies and procedures. Reconciles and balances daily sales at close of shift and runs any required reports. Maintains Spa records by entering required room and guest account data into systems. Performs all guest accounting functions according to hotel procedure to ensure all guest and house accounts are completed and accurate. Collects related revenue by entering services and charges, computing bills and obtaining payments.
Resolves guest complaints within scope of authority, otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.
Notifies management of any problems resulting from guest complaints, intoxication o