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    Desktop Level 3 - Plymouth, United States - C4 Technical Services

    C4 Technical Services
    C4 Technical Services Plymouth, United States

    6 days ago

    Default job background
    Description
    Desktop Level 3
    Location: Remote but must be open to travel 2 weeks a month
    • Customer Service will be key in this role. They will need to work with high level executives on transition of IT at locations.
    Provide level 2 end user support including but not limited to:
    • Support and maintenance of PCs including but not limited to:
    • Assign users and computers to proper business groups in Active Directory.
    • Perform timely workstation hardware and software upgrades.
    • Troubleshoot and resolve hardware, connection, and software issues reported to the Service Desk and assigned to the regional IT Advanced Customer Support Tech.
    • Coordinate with authorized vendor for PC hardware repair.
    • Monitor and remove virus, spy-ware, and other non-authorized software.
    • Maintain and/or coordinate PC hardware inventory.
    • Order and purchase standard equipment and software through approved vendors
    • Support firm software
    • Support Desktop Management with post-mass deployment issues of standard software
    • Provide IT support for local software within their region. May coordinate support with a Product Champion.
    • Upgrade local server software as necessary.
    • Regular scheduled regional calls
    • Proactively support Corporate IT and customer support changes and initiatives.
    • Test phases of changing hardware and software standards.
    • Monitor ticket queues to ensure SLAs and OLAs are met.
    • Utilize the standard Knowledgebase per standard procedures.
    • Reconciliation of Active Directory permissions as per internal securities audits.
    • Reconciliation of licenses associated with locally purchased software.
    • Coordinate with local vendors for cabling, phone system, printer/fax, and other IT related facilities maintenance.
    • Tasks related to potential office remodels or relocations.
    #DICE
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