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    Member Services Supervisor - Boise, United States - Idaho State Job Bank

    Idaho State Job Bank
    Idaho State Job Bank Boise, United States

    3 weeks ago

    Idaho State Job Bank background
    Description
    Member Services Supervisor
    • Remote at Prime Therapeutics in Boise, Idaho, United States Job Description Our work matters.
    We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make. Job Posting Title Member Services Supervisor
    • Remote Job Description The Supervisor Member Services is responsible for the leadership and development of a Contact Center team consisting of 15 to 25 non exempt employees.
    This position is accountable for monitoring and ensuring the accurate and efficient delivery of customer service to members and clients. We are looking for a Bilingual Spanish supervisor to join our team Responsibilities + Assign, direct and evaluate the work of a Contact Center team to include implementing and meeting business or departmental objectives, managing team performance and problem resolution + Partner with leadership to create, develop, recommend and implement recognition programs to improve morale, member service performance, and employee retention + Maintain accurate statistical records of performance management, analysis, and reporting of operation metrics + Assist in the establishment and maintenance of desktop and standard operating procedures to ensure compliance and adherence to all regulatory guidelines + Establish and maintain an environment that encourages teamwork, engagement and ethical behavior + Fluency in Spanish is preferred, fluency in English is required + Other duties as assigned Minimum Qualifications + Bachelor's degree in Business or related area of study, or equivalent combination of education and/or relevant work experience; HS diploma or GED is required + 3 years of experience working in pharmacy benefit management, healthcare, insurance, retail, or highly regulated market or contact center + Must be eligible to work in the United States without need for work visa or residency sponsorship Additional Qualifications + Strong interpersonal skills, including team leadership, conflict resolution, motivating employees + Excellent verbal and written communication skills with customer service focus + Strong analytical skills with attention to detail and ability to provide quality analysis on data received + Ability to manage multiple projects simultaneously without compromising quality + Ability to work with various teams and departments Preferred Qualifications + 1 year of Contact Center supervisory experience + PBM/Healthcare experience + Fluency in another language (Spanish) + Previo To view full details and how to apply, please login or create a Job Seeker account
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