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    Customer Service Rep - Omaha, United States - Steve Grow Agency, Inc. DBA American Family Insurance

    Steve Grow Agency, Inc. DBA American Family Insurance
    Steve Grow Agency, Inc. DBA American Family Insurance Omaha, United States

    6 days ago

    Default job background
    Description

    Job Description

    Job DescriptionBenefits:
    • Paid time off
    • Training & development
    Benefits/Perks
    • Competitive hourly pay rate plus commission and/or bonuses
    • Paid training
    • Paid Time Off
    Job Summary
    The Customer Service Representative provides excellent customer experience for potential and existing customers. Identifies opportunities to cross-sell and coordinates with sales specialists for follow-up. Assists the agency owner with attaining agency service goals.

    Responsibilities
    • Provides personalized, professional customer service experiences by building trust and developing strong customer relationships
    • Responds to customer inquiries regarding coverages, billing, claims, or products by following established agency processes and procedures
    • Drives customer satisfaction by following J.D. Powers best practices: Personal Insurance Review, rate revision notification, and claims process
    • Processes change to existing accounts and policies
    • Serves as a liaison on behalf of the customer between the agency and various business partners
    • Assists customers with claims by directing them to the appropriate Claims Department contacts and resources. Follows up to ensure customer needs are addressed.
    • Schedules appointments with existing or prospective customers for agency employees
    Qualifications
    • Demonstrated customer service experience
    • Effective communication skills
    • Experienced with PC software applications (Microsoft Office Suites, Internet Explorer)
    • Solid knowledge and understanding of basic mathematical skills
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