- Own a book of high value, existing customer accounts, overseeing platform training, product adoption & revenue growth
- Drive increased, cross-sell, upsell, and renewal revenue, along with future NPS scores, and customer reference ability
- Serve as your accounts' primary point of contact for all things Open Exchange; creating partnership champions and power users at your accounts
- Set up recurring touch points with counterparts at your accounts to grow the relationship and give relevant partner updates
- Attend and/or lead monthly and quarterly meetings virtually and 1-2 weeks in-person meetings annually for trade shows or partner visits
- Collaborate with partners on a shared Business Development roadmap that meets their business needs and priorities; owning documentation, account plans, and timelines
- Own CRM documentation and management in Hubspot
- Provide client feedback to help develop product roadmaps internally at OX to deliver on the shared goals
- Complete Account Plans for their accounts and keep them current as new products & services are evaluated and won
- Partner cross-functionally to organize internal resources to solve client business challenges
- Understand when to bring in Product Experts to assist in upsell opportunities
- Maintain ongoing training as products progress or elevate out-of Go To Market incubation
- Partnering with the growth team to ensure a successful implementation and onboarding experience for their accounts when expanding into new and existing products
- 7+ years of experience in quote-carrying enterprise sales, business development, or a relevant role
- 1+ years of experience in a fast-growth technology company
- Have experience closing enterprise-sized deals of at least $40,000
- Real Estate Industry Knowledge
- CRM Management proficiency; Hubspot preferred
- Proven track record in strategic account management; renewals, cross-selling & upselling
- Strong critical thinking and problem-solving skills
- Excellent communication skills; written and verbal
- Exceptional Customer Service Orientation
- Proficiency in analyzing data and metrics to assess client performance
- ROI tracking experience
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Enterprise Relationship Manager - Remote, United States - Opendoor
Description
About OpendoorFounded in 2014, Opendoor's mission is to empower everyone with the freedom to move. We believe the traditional real estate process is broken and our goal is simple: build a digital, end-to-end customer experience that makes buying and selling a home simple, certain and fast. We have assembled a dedicated team with diverse backgrounds to support more than 100,000 homes bought and sold with us and the customers who have selected Opendoor as a trusted partner in handling one of their largest financial transactions. But the work is far from over as we continue to grow in new markets. Transforming the real estate industry takes tenacity and dedication. It takes problem solvers and builders. It takes a tight knit community of teammates doing the best work of their lives, pushing one another to transform a complicated process into a simple one. So where do you fit in? Whether you're passionate about real estate, people, numbers, words, code, or strategy -- we have a place for you. Real estate is broken. Come help us fix it.
About the Team
The role of a Relationship Manager entails managing relationships with high-value customer accounts, focusing on platform training, product adoption, and revenue growth within Open Exchange. Acting as the primary point of contact, the manager advocates for their accounts, fostering partnership champions and power users. They establish recurring touchpoints to nurture relationships, conduct virtual and in-person meetings, and collaborate with partners to develop a shared business development roadmap. Responsibilities also include project managing the roadmap internally, driving revenue growth through cross-selling, upselling, and renewals, and maintaining accurate account plans and CRM pipelines. Additionally, they liaise cross-functionally to address client challenges, ensure successful onboarding experiences for new products, and communicate partner needs internally.
Role Responsibilities
Skills Needed:
Bonus Points if:
Location:
OD Remote - Remote roles in the US are available in all states EXCEPT Hawaii, Alaska, Montana, or any US Territories.
Compensation:
Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The pay range for most locations in the US is $96,000- $148,500 annually. In the SF Bay Area of California, Seattle, and New York City Metro area the base salary range is $120,000-$165,000. Pay within the range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. We also offer a comprehensive package of benefits including paid time off, 12 paid holidays per year, medical/dental/vision insurance, basic life insurance, and 401(k) to eligible employees.
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