eProduct Sr Associate - Pennsylvania, United States - PNC

Description

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a eProduct Sr. Associate within PNC's Capital Markets organization, you will be based in Pittsburgh.

This is a remote position. Work may be performed from a quiet, confidential space in a home location, approved by PNC. This position may not be available in all geographic locations.

In addition to the responsibilities below you will be:

Managing relationships with PNC vendors including troubleshooting problems, pushing through system enhancements, communicating user and customer feedback to management.
Networking with liquidity providers and liquidity venues to ensure PNC is getting the most out of the relationships and taking advantage of the strengths of each one.
Strategizing and optimizing liquidity configurations.
Acting as a go-to person for configuring trader, client and sales price making services.

Preferred skills include:

Experience with foreign exchange markets
Relationship building
Analytical

Job Description

• Supports the Capital Markets sales effort by managing buy and sell side eDistribution product platforms. Work closely with sales and trading for daily operation and support of all product solutions. Act as liaison between business and technology for the product development cycle to enhance the customer experience.
• Work independently in the oversight and management of designated electronic product channels. Act as lead point of contact for clients, technology and management by monitoring day to day operation, managing projects and issue resolution. Provide sales presentations to a range of prospective clients, either in person or by web conference. Evaluate client needs to recommend and promote products and services. Provide guidance and strategy to sales relationship team.
• Provide client implementation for electronic products and ongoing support for internal and external clients. Respond to customer and service partner requests and issues ensuring consistency and continuity of resolution.
• Utilizes expertise of products, capabilities and system functionality to evaluate business processes, anticipate requirements, uncover areas for improvement, and develop and implement a new product or enhancement.
• Coordinates and executes test plans, records results and communicates the outcome to business service and IT partners to ensure high quality system implementations.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Competencies

Accuracy and Attention to Detail – Understanding of the necessity and value of accuracy and attention to detail; ability to process information with high levels of accuracy.Analytical Thinking – Knowledge of techniques and tools that promote effective analysis and the ability to determine the root cause of organizational problems and create alternative solutions that resolve the problems in the best interest of the business.Decision Making and Critical Thinking – Understanding of the issues related to the decision-making process; ability to analyze situations fully and accurately, and reach productive decisions.Internal Sales and Marketing – Knowledge of internal marketing strategies and ability to look, listen for, and communicate opportunities for providing new or enhanced services to internal clients.IT Project Management – Knowledge of and the ability to plan, organize, monitor and control IT projects ensuring the utilization of technical resources to better achieve project objectives.Knowledge Of Customers – Knowledge of various types of customers and ability to analyze customer activities, profiles and information.Products and Services – Knowledge of major products and services and product and service groups; ability to apply this knowledge appropriately to diverse situations.Sales Function – Knowledge of and the ability to conduct daily and strategic activities in an organization's sales function.Software Product Technical Knowledge – Knowledge of and experience with the technical aspect of a software product; knowledge of architecture, configurations, integration and technical implementation options.

Work Experience

Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Additional Job Description

Benefits

PNC offers employees a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short- and long-term disability protection; maternity and parental leave; paid holidays, vacation days and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about these and other programs, including benefits for part-time employees, visit > New to PNC.

Disability Accommodations Statement:

If an accommodation is required to participate in the application process, please contact us via email at Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call andsay "Workday"for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO):

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents

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