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    Parts and Service Coordinator - Milwaukee, United States - Mac-Tech, Inc.

    Mac-Tech, Inc.
    Mac-Tech, Inc. Milwaukee, United States

    2 weeks ago

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    Description

    Job Description

    Job Description

    Abide and live by 6S standards and expectations for the business to ensure a safe, clean, efficient working environment

    Maintain Parts and Consumables Inventory to ensure timely fulfillment of orders and minimize customer downtime

    Schedule service technicians and arrange travel to provide service on down equipment, machine installation, preventative maintenance

    Interface with Customers and internal customer service associates to ensure clear communication from Work Order Assignment, Customer Readiness, Customer Sign-Off, Work Order Completion, and Invoicing

    Provide quotations to customers, and drive resolution to customer issues, escalating in a timely fashion if required

    Complete reporting to hold Field Service Technicians accountable for Work Order completion

    Maximize revenue per Field Tech visit: Proactively seek out customers in vicinity of customers with needs & review other equipment they may have; suggest additional service on additional equipment while onsite and "sell" service and preventative maintenance plans

    Work collaboratively with team members to lead/document continuous improvement opportunities

    Company DescriptionMac-Tech Inc. is a leader in selling and servicing predominately new and some used metal fabrication machinery for 40 years specializing in:

    • Metal roofing machinery

    • Press brakes

    • Fiber lasers

    • Plasma cutters

    • Programming and software solutions

    • Robotic welding systems

    • Structural beamline solutions

    • Metal shears

    • Deburring machines

    We adhere to a structured, time-tested sales process that delivers results.

    We are committed to excellence in customer up-time and need strong leadership to ensure this.

    We have industry-leading benefits including premium Health Care,401K, and complete respect for our team partners.

    Mac-Tech is a family-first company that values each and every team member's personal life while focusing on business excellence.

    Company Description

    Mac-Tech Inc. is a leader in selling and servicing predominately new and some used metal fabrication machinery for 40 years specializing in: \r
    \r

    • Metal roofing machinery\r

    • Press brakes\r

    • Fiber lasers\r

    • Plasma cutters\r

    • Programming and software solutions\r

    • Robotic welding systems\r

    • Structural beamline solutions\r

    • Metal shears \r

    • Deburring machines\r
    \r
    We adhere to a structured, time-tested sales process that delivers results.\r
    \r
    We are committed to excellence in customer up-time and need strong leadership to ensure this.\r
    \r
    We have industry-leading benefits including premium Health Care,401K, and complete respect for our team partners.\r
    \r
    Mac-Tech is a family-first company that values each and every team member's personal life while focusing on business excellence.
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