- Competencies
- Hybrid Call Center Style Position
- Local Candidates Only
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Tech Support Agent
1 week ago
TEKsystems Winter Park, United StatesJob Description · Job DescriptionFULLY REMOTE BUT HAS TO LIVE WITHIN ORLANDO AREA · 6 Month(s) Contract · Department Hours: Sunday - Saturday 8:00am - 3:00am EST · o Our agents typically work four (4) ten hour shifts each week and have three days off. · o Candidates should also e ...
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Technical Support Agent
1 week ago
TEKsystems Winter Park, United StatesJob Description · Job DescriptionJob Description · Job Responsibilities Summary: · Technical Support Tier 1 Support Specialists are responsible for providing first level technical assistance to all End-Users and Education Affiliates (i.e., Faculty Members, Students, and Staff Mem ...
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Technical Support Agent
14 hours ago
TEKsystems Winter Park, United States:Job Responsibilities Summary: · Technical Support Tier 1 Support Specialists are responsible for providing first level technical assistance to all Full Sail University End-Users and Education Affiliates (i.e., Faculty Members, Students, and Staff Members, etc.) who are experienc ...
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Technical Support Agent
1 week ago
TEKsystems Orlando, United States*** THIS RESOURCE MUST SIT IN THE ORLANDO, FL AREA AND HAVE AT LEAST 1 YEAR OF APPLICABLE EXPERIENCE *** · Description: · Job Responsibilities Summary: · Technical Support Tier 1 Support Specialists are responsible for providing first level technical assistance to all end users w ...
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Customer Support Agent
1 week ago
Latitude, Inc. Orlando, United StatesJob Description · Job DescriptionJob Responsibilities: · The following responsibilities, knowledge, skills and abilities are the minimum requirements for the Customer Service Executive: · To ensure that all customer orders, quotations, queries, complaints etc. are processed as qu ...
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Insurance and Financial Services Position
1 week ago
Amanda Chase Koenig - State Farm Agent Winter Park, United StatesPosition Overview · Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Insurance and Financial Services Position - State Farm Agent Team Member. · Are you a highly motivated individual with a passion for building strong rela ...
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Director, Human Resources Business Partner
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Foundation Partners Winter Park, United StatesFoundation Partners Group is completely transforming the funeral industry by offering the latest technology and compassionate care that our families want. With over 200 locations across the country, we are seeking exceptional team members to expand our mission of providing compas ...
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Financial Services Professional
4 days ago
New York Life Maitland, United States**At New York Life Insurance Company, we're dedicated to prudent financial management and impeccable service.** · We're looking for leadership-oriented individuals to join our Fast Track Management Program. In this program, you'll have the opportunity to accelerate your path to m ...
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Marketing Representative
19 hours ago
Amanda Chase Koenig - State Farm Agent Winter Park, United StatesPosition Overview · Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Marketing Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based co ...
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Key Account Developer
4 days ago
Staples, Inc. Maitland, United States Full timeStaples is business to business. You're what binds us together. · Our world class sales and sales support teams work directly with businesses of all sizes to offer products and services to meet our customers' unique needs. We are committed to understanding our customers and use b ...
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Underwriting Counsel
19 hours ago
First American Financial Corporation Maitland, United States**Who We Are**: · **What We Do**: · Provides underwriting support and expertise to company personnel, agents, and customers related to the issuance of real estate title insurance commitments and policies. Utilizes underwriting standards and guidelines within delegated authority l ...
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Real Estate Appraisal Expert
3 weeks ago
Cascade Enterprises Eatonville, FL, United States Freelance**Credit Risk Management Specialist - Eatonville, FL** · **Location:** Frankfurt a. M./OffenbachKassel · **Employment Type:** Permanent · **Your Responsibilities:** · - You will be responsible for independently reviewing real estate appraisals from savings banks for compliance wi ...
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Financial Service Professional
3 days ago
Limitless Momentum Team Altamonte Springs, United StatesWe are professional, agile, innovative and our goal is to to make a positive impact on the lives of individuals and families while achieving your personal and professional goals. We value your uniqueness and are excited to help you achieve success in the insurance industry.. · Ou ...
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AdventHealth Altamonte Springs, United StatesDetails · **Posted**: 13-Apr-24 · **Location**: Altamonte Springs, Florida · **Salary**: Open · **Internal Number**: · **Clinical Education Specialist Registered Nurse Hospice** · **All the benefits and perks you need for you and your family**: · - Benefits from Day One · - Paid ...
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Box Office Supervisor
1 week ago
Dr. Phillips Center for the Performing Arts Orlando, United StatesThe Supervisor, Box Office will lead the daily operation of a customer-focused, high-volume Box Office team that emphasizes customer service and operates in a financially sound manner to meet the needs of the Dr. Phillips Center for the Performing Arts, its presenters, and guests ...
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Acorn Stairlifts Orlando, United StatesGrow with us Come join our growing team · **Annual Service Agreements Agent - Orlando, FL** · Do you enjoy a work hard play hard environment? How about a healthy income while working to improve the lives of others? You'll find both here at Acorn Stairlifts. If you are looking for ...
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Customer Service Representative
1 week ago
Jose Rosario - State Farm Agent Orlando, United States**ROLE DESCRIPTION**: · As a Bilingual Spanish Customer Service Representative - State Farm Agent Team Member with Jose Rosario - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attent ...
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Entry-level Insurance Sales Agent
2 weeks ago
New York Life - Orlando Office Orlando, United StatesOur mission is to provide financial security and peace of mind through our insurance, annuity, and investment solutions. We act with integrity and humanity in all our interactions with our policy owners, business partners, and one another. Grounded in both confidence and humility ...
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Group Center Sales Agent
1 day ago
Sonesta Orlando, United States**Job Description Summary** · Job Description Summary · Reporting to the Director, Group Center (Meetings), the Group Center Agent will act as a liaison for meeting inquiries for the Sonesta Extended Stay and Midscale estate from meeting planners, Event & Catering Customers and o ...
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Hotel Front Desk Agent
1 day ago
DoubleTree by Hilton Orlando Downtown Orlando, United StatesAbout Us: · At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a Pe ...
Technical Support Agent - Winter Park, United States - TEKsystems
Description
:Job Responsibilities Summary:
Technical Support Tier 1 Support Specialists are responsible for providing first level technical assistance to all Full Sail University End-Users and Education Affiliates (i.e., Faculty Members, Students, and Staff Members, etc.) who are experiencing a variety of technical-related issues as they use their computers, online platforms, and course related materials.
Essential Job Functions
Tier 1 Support Specialists will engage with End-Users on behalf of our Information Media & Technology Department by answering phone calls, responding to cases/tickets, emails, chat messages, etc.
Provide outstanding customer service by maintaining a polite, professional, optimistic, empathetic, and professional tone at all times (this includes, but is not limited to, calls & digital communications, etc.)
Must be able to communicate effectively, ask appropriate questions to gather information, multitask across various systems, call center applications, and handle a variety of media and content formats.
Responsible for maintaining a working knowledge of Full Sail University systems, sites, tools, applications and resources (i.e., Learning Management Systems, Full Sail One, etc.) and feel comfortable helping with hardware/software installation, etc.
Must always aim to provide a "one call resolution" where possible by analyzing problems in order to determine the quickest and most effective ways to address an end-users concerns.
Tier 1 Support Specialists must route calls/cases to the appropriate individuals/groups when necessary and must provide a detailed account of the issue(s) being presented (being sure to include any pertinent information about troubleshooting steps taken, etc.)
Maintain detailed records of daily interactions, installation activities, reported issues, completed solutions, etc. and be able to conduct effective trouble shooting for common computer issues (Internet connectivity, basic computer setup, customization and preferences, software installation, various web browsers, etc.
Must be able to work both independently and as part of a team. Communicating with our Leadership Team to understand how to effectively prioritize tasks, etc.
The Technical Support Team may assist with company events, student events, and trainings, etc.
All Applicants must be able to work flexible schedules and weekends as our Technical Support Department is open 7 days per week from 8am EST - 3am EST (Sunday - Saturday).
Adhere to the policies and procedures as outlined by Full Sail University and the Technical Support Team.
Take precautions to safeguard confidential personnel and company information.
Take precautions to protect Full Sail issued Work Equipment.
If working remotely, employees must have access to reliable secure internet.
We recommend a minimum of 50 to 100 Mbps download speeds for working from home, and at least 10 Mbps upload speeds.
When working remotely, the Tech Support Agent must have a quiet and private place to work from (safeguarding against noise and distractions).
Maintain strict adherence to their work schedule.
Perform all duties as outlined as well as others that may be assigned by the Technical Support Leadership Team.
(The Technical Support Leadership Team reserves the right to restructure responsibilities as necessary to ensure that organizational needs are met).
o Excellent verbal and written communication skills (grammar/professionalism, etc.)
o Excellent interpersonal and customer service skills (effective listening skills, conversation skills, etc.)
o Professional and pleasant telephone manner. (tone and candor, etc.)
o The ability to explain technical issues to both technical and non-technical team members or end-users.
o Strong analytical and creative problem-solving skills.
o Ability to grasp technical details, learn quickly, retain many layers of information, and utilize new programs/tools, etc.
o Ability to type an average of 40 or more words per minute with a 95% average for accuracy.
o Ability to multitask; respond to callers whilst creating detailed records outlining the situation, creating cases/tickets, etc. in a fast-paced call center environment.
o Must be comfortable communicating across different mediums such as phone calls, emails, ticketing systems, chat messages, virtual & in-person meetings, etc.
Skills:
Customer support, Customer service, Troubleshooting, Active directory, Help desk support, Customer service skills, Windows, apple ios, Help desk, Call center, Microsoft, Technical support
Top Skills Details:
Customer support,Customer service,Troubleshooting,Active directory,Help desk support,Customer service skills,Windows,apple ios,Help desk,Call center,Microsoft,Technical support
Additional Skills & Qualifications:
Department Hours:
Sunday - Saturday 8:
00am - 3:
00am EST
o Our agents typically work four (4) ten hour shifts each week and have three days off.
o Candidates should also expect to work one weekend day each week.
o New agents will be assigned the "late night" shift which is 4:
30pm - 3:
00am in the . Shift can change later in the contract.
Our Agents primarily work from home, however they must have the ability to work on campus when the need arises.
Some examples of why/when they would be called to work on campus include:o New Employee Orientation
o New Hire Classroom Training
o Events/Team Meetings, etc.
o Connectivity Issues at Home
Please be advised that we only consider local candidates (Orlando area). They prefer individuals that live within an hour's drive from campus.
Experience Level:
Entry Leve
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.
We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.
As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.
That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
