Case Manager - Alexandria, VA, United States - HarmonyCares Careers

HarmonyCares Careers Alexandria, VA, United States

2 weeks ago

Full time

Description

HarmonyCares is one of the nation's largest home-based primary care practices. HarmonyCares is a family of companies all dedicated to providing high-quality, coordinated health care in the home. This includes HarmonyCares, HarmonyCares Medical Group, HarmonyCares Home Health and HarmonyCares Hospice.

Our Mission – To bring personalized, quality-based healthcare to the home of patients who have difficult accessing care.

Our Shared Vision – Every patient deserves access to quality healthcare.

Our Values – The way we care is our legacy. Empower and support each other.
Health, Dental, Vision, Disability & Life Insurance, and much more
~401K Retirement Plan (with company match)
~ Tuition, Professional License and Certification Reimbursement
~ Paid Time Off, Holidays and Volunteer Time
~ Paid Orientation and Training
~ Day Time Hours (no holidays/weekends)
~ Largest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare today

The Patient Care Coordinator provides clinical support to HarmonyCares Medical Group patients primarily through phone encounters.

The Patient Care Coordinator is a member of the patient's care team, assisting with necessary care coordination efforts and proactively monitoring patients upon instruction.

Provide medical triage, consistent with scope of practice and competency, for inbound clinical inquiries (via telephone calls and patient portal messages), including inquiries related to new / emerging medical conditions or sick calls, requests for new orders, and questions about medications
Maintain a paneled caseload of lower acuity patients and will be responsible for tasks such as care plans and proactive outreach
Document all phone calls and patient interactions in the EHR promptly by utilizing standard clinical documentation guidelines as required by HarmonyCares and local, state and federal rules and regulations
Assist with patients' medication refill requests, via telephone requests and fax requests, including checking for duplicate refill requests and preparing necessary refill information for provider to review
Ability to react decisively and quickly in emergencies
Proficiency in using electronic health records (EHR) system, call center technology, and Microsoft Office Suite
Ability to communicate effectively with patients and their family members, and facility staff
Knowledge of basic principles, practices and techniques in primary healthcare
Active LPN/LVN license in the state where patients are located, Foreign Nursing Grad, or Foreign Medical Grad
~Familiarity with Medicare and Medicaid insurances and programs
~

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