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    Float Member Service Representative - Newport News, United States - BayPort Credit Union

    BayPort Credit Union
    BayPort Credit Union Newport News, United States

    2 days ago

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    Description

    ** Float Member Service Representative**

    **Job Category****:** Branch Operations **Requisition Number****:** FLOAT001913 Showing 1 location **Job Details**

    **Description**

    The primary purpose of the Float Member Service Representative position is to provide quality service to the Credit Union members. This is accomplished by serving as a liaison between the member and the credit union; greeting and welcoming credit union members in a professional and timely manner; providing information to current as well as prospective members on membership eligibility, account types, loan products and any other services the Credit Union offers. Other duties include resolving problems with members accounts, responding to members requests in a timely, professional manner and performing other duties as requested. Float Member Service Representative positions require travel to all BayPort Credit Union branch locations; of which additional compensation is earned for travel.

    **Responsibilities include:**

    Float to all branch locations as needed (Branch assignments are subject to change daily).

    Identify member needs and provide information on membership eligibility, account types, loan products and other Credit Union services.

    Open new accounts to include but not limited to: share accounts, debit cards, IRAs, and certificates.

    Interview loan applicants, processing loan requests, and funding approved loans.

    Complete Credit Union onboarding process, process and maintain loan requests, provide detailed information on mortgage loan products.

    Respond to member requests, problems and concerns by problem solving via email, phone, and/or written correspondence

    Provides a high level of professional, quality service.

    Educate members on Credit Union products and services that will benefit both parties by listening, anticipating member needs and recommending appropriate products.

    Cultivate and retain member relationships by providing quality service with a professional positive attitude.

    **Qualifications:**

    Education equivalent or greater than a high school diploma

    12 months experience in a Financial Institution setting, specifically related to teller, member service, loan functions.

    Effective verbal and written communication skills.

    Ability to effectively ask questions and identify needs to enhance the customer relationship.

    Strong listening and customer service skills.

    NMLS Certification within 30 days of hire

    This job description is not an all-inclusive list of all the responsibilities, skills, working conditions or essential functions of this job. Management reserves the right to modify, add or remove essential functions as business needs warrant.

    We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and reserve the right to perform pre-employment substance abuse testing.

    **Qualifications**

    **Skills**

    **Behaviors**

    **:**

    **Motivations**

    **:**

    **Education**

    **Required**

    High School or better.

    **Experience**

    **Required**

    Previous cash handling and/or customer service experience.

    Acceptable credit rating and criminal background check

    **Preferred**

    Previous banking experience desired

    **Licenses & Certifications**

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