-
Account Representative
1 week ago
Brad Siok - State Farm Agent Peoria, United States**Benefits**: · - 401(k) · - 401(k) matching · - Bonus based on performance · - Company parties · - Competitive salary · - Dental insurance · - Free food & snacks · - Health insurance · - Opportunity for advancement · - Paid time off · - Training & development · - Vision insuranc ...
-
Account Representative
2 weeks ago
Pfeifer Ins and Fin Svcs, Inc. Pekin, United States**Position Overview**: · Do you have aspirations to run your own business? If so, you may want to consider working in the office of Pfeifer Ins and Fin Svcs, Inc.. As a member of our agency team, you have an opportunity to experience first-hand what it takes to be a State Farm Ag ...
-
Accounts Receivable Representative
1 day ago
OrthoArizona Peoria, United States**Accounts Receivable Representative** · **About OrthoArizona**: · At OrthoArizona, we are bringing the best together. Our organization was created to help serve ALL orthopedic and sports medicine needs throughout the Valley We have a wide range of orthopedic surgeons and mid-lev ...
-
Insurance Account Representative
1 week ago
Jamesetta Porter - State Farm Agent East Peoria, United StatesPosition Overview · State Farm Insurance Agent located in East Peoria, IL is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Jamesetta Porter - State Farm Agent, you will build and develop customer relationships within the com ...
-
Insurance Account Representative
1 week ago
Jamesetta Porter - State Farm Agent East Peoria, United StatesJob Description · Job DescriptionPosition Overview · State Farm Insurance Agent located in East Peoria, IL is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Jamesetta Porter - State Farm Agent, you will build and develop cust ...
-
Account Management Representative
34 minutes ago
Absolute Lock and Security Peoria, United StatesAbsolute Lock and Security is on the lookout for a dynamic individual to join our family as an Account Management Representative. With a competitive pay range of $20-22 per hour and a benefits package that includes medical, dental, and a 401(k) plan with a 6% match, this is not j ...
-
Account Representative
1 week ago
Chuck Taylor - State Farm Agent Canton, United StatesJob Description · Job DescriptionPosition Overview: · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only ...
-
Insurance Account Representative
1 week ago
Aaron Freitag - State Farm Agent Peoria, United States Full timePosition Overview · I am a local State Farm Insurance Agent looking to hire an outgoing and customer-focused individual who enjoys working with the public. Do you aspire to some day run your own business, be an advisor looked to in your community, and lead a team? As part of my s ...
-
Outside Sales Account Representative
1 day ago
Fully Promoted Peoria Peoria, United StatesJob Description · Job DescriptionJob Description · Are you a disciplined individual with a chip on your shoulder? Fully Promoted is searching for an outside sales rep to join our team. This is an excellent opportunity for someone who is not afraid to get their hands dirty and to ...
-
Accounts Receivable Representative
2 weeks ago
Wilber & Associates Bloomington, United StatesWe are looking for professional individuals to join our Great Place to Work Certified office in Bloomington, Illinois Your main responsibility as a collector is to take/place calls, negotiate payment, and accurately notate files of conversations had and payments received. This is ...
-
Full Time Patient Accounts Representative
1 hour ago
BayMark Health Services Normal, United States Full timeJob Description · Full Time Patient Access Representative / Patient Account Representative MedMark Treatment Center is looking for hard-working and conscientious Patient Access Representative / Patient Account Representative to perform various administrative tasks with a keen ey ...
-
Bookkeeper - Peoria Civic Center
2 weeks ago
ASM Global Peoria, United StatesPosition: Bookkeeper · Department: Finance · Reports to: Accounting Manager · - FLSA Status: Full-time, Hourly, Non-Exempt · Summary: · ASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for Bookkeeper at the Peoria Civi ...
-
Customer Service Representative
2 weeks ago
Parker Hannifin - Peoria, IL Peoria, United StatesThe Customer Service Representative The role of the Customer Service Rep is to provide stellar customer service to Parker Hannifin's premier customers through online requests, working with the sites/plants, and dealing with the day-to-day challenges and setting ourselves up for s ...
-
Office Manager
3 weeks ago
Donelson Corporation Peoria, United StatesCompany Profile: · We are a manufacturer's representative/distributor of commercial and industrial heating and filtration equipment, parts and supplies. Our focus is strictly business to business sales with our customer base including mechanical contractors, mechanical engineers, ...
-
Field Technical Sales Rep.
3 weeks ago
BASF Corporation Peoria, United States**Field Technical Sales Representative (Chemical Sales)** · **BASF/Chemetall**, is the Surface Treatment global business unit of BASF's Coatings division, operating under the Chemetall brand, and a leading supplier of applied surface treatments worldwide. At **BASF/Chemetall**, w ...
-
Field Technical Sales Rep.
3 weeks ago
BASF Corporation Peoria, United States**Field Technical Sales Representative (Chemical Sales)** · **BASF/Chemetall**, is the Surface Treatment global business unit of BASF's Coatings division, operating under the Chemetall brand, and a leading supplier of applied surface treatments worldwide. At **BASF/Chemetall**, w ...
-
Call Center
1 week ago
Progressive Peoria, United States**Job Number**:226227** · Join Forbes' 2023 Best Employer for Diversity · **Job opportunities**: · - **Bilingual Inbound Sales Representatives** share expertise of Progressive products and services to ensure appropriate insurance coverage through benefits selling · - **Bilingual ...
-
Call Center
2 weeks ago
Progressive Peoria, United States**Job Number**:225595** · Join Forbes' 2023 Best Employer for Diversity · **Job opportunities**: · - **Bilingual Inbound Sales Representatives** share expertise of Progressive products and services to ensure appropriate insurance coverage through benefits selling · - **Bilingual ...
-
Customer Service Advisor
3 weeks ago
Clae Goldman Team Peoria, United StatesDo you love interacting with others, making connections, and helping people? Then you're an excellent fit for the Customer Service Representative position at our company You'll be responsible for responding to customer inquiries, mitigating service problems, and providing an exem ...
-
Customer Service Associate
3 weeks ago
Clae Goldman Team Peoria, United StatesWe're seeking a positive, personable customer service representative for a rewarding career opportunity You'll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience. We welcome applicants who are interested in upward mobility, and a ...
Customer Service Account Representative - Morton, United States - Caterpillar
Description
**Career Area:**
Sales
**Job Description:**
**Your Work Shapes the World at Caterpillar Inc.**
When you join Caterpillar, you're joining a global team who cares not just about the work we do but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
The Product Support and Logistics Division (PSLD) is one of the most innovative divisions within Caterpillar. In PSLD, as within all of Caterpillar, our priority is our customers and helping them build a better world. We touch nearly every element of the services value stream from procurement to design and manufacturing to distribution. PSLD is responsible for Aftermarket Parts Distribution?of?Cat Parts, Integrated Logistics, segment Procurement?and the?design and?manufacture?of Wear Components (Undercarriage and GET) and Maintenance Components (Seals, Tubes & Hardware, Hose & Couplings, Fluids and Filters).
**Job Summary**
The Customer Service Account Representative serves as the liaison between Customer Service and North American dealers to facilitate and resolve critical parts orders fulfillment issues. In turn, this individual helps to build relationships and improve the overall customer experience.
**Additional Info**
+ This position is located in Morton, IL and does not offer relocation.
+ This position requires up to 10% travel.
+ Our team embraces flexibility through a hybrid work model. In addition to working onsite at one of our PSLD facilities, our hybrid work model allows employees flexibility to work from home based on business need.
**What You Will Do:**
+ Works with dealers to manage and resolve critical, commercially sensitive order escalations where customer satisfaction is at risk
+ Responds to dealer inquiries and provides customer service regarding parts orders, addressing issues related to their fulfillment.
+ Leads and manages process improvement activities and projects as necessary
+ Maintains, updates, and provides various internal reporting related to Aftermarket parts orders.
+ Provides supplemental support to call center when necessary
**What You Have:**
+ Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with dealers and peers.
+ Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
+ Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
+ Customer Focus: Knowledge of the values and practices that align dealer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
**What Sets You Apart:**
+ Systems Knowledge: Knowledge of the systems used to manage and track parts orders.
+ PartsViz, SPM/EWM and other SAP based applications, Antares, Basic/Intermediate SAS analytics reporting, Windows office applications including Power Point, Excel, SharePoint and OneNote
**What You Will Get:**
As a Customer Service Account Representative, youll work on a team which collaborates with Global Parts Supply, Operations, Transportation, and many other process partners to provide support in ensuring timely parts orders fulfillment and escalation resolution. Your vast exposure to other business units allows you the opportunity to grow your knowledge of our business, expand your skillset, and create multiple career paths for future advancement.
Caterpillar Inc. is the worlds leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, weve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.
Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at
**Posting Dates:**
April 12, April 26, 2024
Any offer of employment is conditioned upon the successful completion of a drug screen.
EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.
Not ready to apply? Join our Talent Community ) .
