Customer Service Representative - Peoria, United States - Parker Hannifin - Peoria, IL

Parker Hannifin - Peoria, IL

Verified Company

Peoria, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

The Customer Service Representative The role of the Customer Service Rep is to provide stellar customer service to Parker Hannifin's premier customers through online requests, working with the sites/plants, and dealing with the day-to-day challenges and setting ourselves up for success.

Other specific tasks can be found below:

Enters orders into computer system, verifies all information entered, interfaces with shipping as needed and maintains

files for this paperwork.

Quickly and accurately responds to customer requests.
Acts as a liaison and expedites process between customer and production.
Handles cancellations or changes in sales orders internally or externally, and communicates the changes to the related

internal departments or the customer.

Maintains close liaison with Manufacturing to ensure that delivery dates are quoted within a time frame that is attainable

while following the guidelines of the on-time delivery program.

Participates in training sessions, meetings, skill building and professional development classes
Administers customer service accounts of moderate scope, and complexity to achieve division business objectives as well

as meet customer performance expectations.

Responsible for seeing the direction and oversight of assigned customer accounts carried out.
Interprets customer requests, monitors performance and delivery, investigates complaints, and negotiates pricing and

discounts based upon predetermined scope.

Works with Accounting to research credits and debits.
The above descriptions are not intended to be an allinclusive list of duties and responsibilities. It is intended to describe the general nature of the position

You should be proficient in: