Call Center - Peoria, United States - Progressive
Description
Job Number:225595**Join Forbes' 2023 Best Employer for Diversity
Job opportunities:
-
Bilingual Inbound Sales Representatives share expertise of Progressive products and services to ensure appropriate insurance coverage through benefits selling
-
Bilingual Customer Service Representatives support customers' inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews while offering additional products
Must-have qualifications
- Two years of postsecondary education or higher
- Instead of the above, two years of relevant work experience
Sales only: Property & Casualty license; if you're not already licensed, you'll have an opportunity to gain it during training (and must remain compliant with licensing requirements as an employee)
- Fluent in Spanish and English (verbal and written)
Training starts:
May and June 2024
Schedule:
Most schedules will include a weekend day and evening hours after completion of training
Work from home office requirements
- Designated workspace free from noise and other distractions
- Highspeed internet at your expense unless otherwise required by law
- Computer that is provided to you must be physically connected to the router or modem by a cable (no wireless connection)
- All Progressive hardware you receive needs to be connected to a surge protector
Compensation
- $21.50 per hour depending on the role you are selected for
- Gainshare bonus up to 8% of your eligible earnings based on company performance
- An additional 10% when you work evening or weekend hours
- Performancebased rewards
- Additional $1.00/hour if you are fluent in English and Spanish and hired into a bilingual role
Benefits
- 401(k) with dollarfordollar company match up to 6%
- Medical, dental & vision, including free preventative care
- Wellness & mental health programs
- Health care flexible spending accounts, health savings accounts, & life insurance
- Paid time off, including volunteer time off
- Paid & unpaid sick leave where applicable, as well as short & longterm disability
- Parental & family leave; military leave & pay
- Diverse, inclusive & welcoming culture with Employee Resource Groups
- Career development & tuition assistance
Energage recognizes Progressive as a 2023 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.
Job:
Contact Center
Primary Location:
United States-Illinois-Peoria
Schedule:
Full-time
Employee Status:
Regular
Work From Home:
Yes
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