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IT Support Specialist - Tempe, United States - TEKsystems
Description
Job Description
Job DescriptionThe customer is looking for someone to assist with an influx of inquiries surrounding at-home set up support for their employees. This person will be the main POC for any calls /tickets related to the at home IT support. This person must have strong customer service and a can-do attitude. Part of this role will involve assisting with a variety of issues related to network support, IT Equipment support, and new hire on-boarding. This person will also be assisting with creating "how to" videos for employees to be redirected to for some self support so this person must be comfortable recording themselves and not shy. Onsite with 2-3 days a week with remote flexibility.
Top Skills:
1. Network Background
2. Hardware/Software Support
3. Outgoing personality
Below are a list of the areas of support required-
Network Support:
-Assist employees with home internet connectivity, mobility and collaboration
-Run at home internet speed to provide some insights on connection issues
-Recommend best practices for improved connectivity
-Recommend network hardware (wi-fi, routers, wireless access points) models
-Provide how-to guides and troubleshooting tips
IT Equipment Support:
-Identify and order IT equipment required for home office setup
-Assist with home printing setup
-Enablement for enterprise collaboration tools and resources - SharePoint, Zoom, Teams, etc.
-Run POC's to test and adopt new IT equipment to enhance user experience
-This person will NOT have access to corporate devices for any configuration related changes
New Hire On-boarding:
-Assist hiring managers and new joiners for Day-1 support
-Identify and order new IT Equipment for home office setup
-Recommend best practices for improved connectivity to run
-Share information and assist with queries related to access management, software install or VPN