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    Technical Pre Sales Engineer - Austin, United States - Storm Associates

    Storm Associates
    Storm Associates Austin, United States

    2 weeks ago

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    Description
    Technical Pre Sales Engineer – Austin, Texas

    Technical Pre Sales Engineer – Austin, Texas
    Texas / Hybrid / Remote
    $93,750 per year + benefits
    Our client is an award-winning and rapidly growing B2B, SaaS company, innovating in the
    energy transition sector for a cleaner, more sustainable future. They work with global brands
    to accelerate the adoption of EVs and other low carbon technologies, and have fun whilst they
    do it
    Their US and international customers include leading installers and manufacturers of EV
    charge points as well as car manufacturers, energy suppliers and lease companies.
    In 2022 alone, they grew over 80% and entered several international markets, and as the shift to
    Electrification quickly gains momentum; they continue to scale up in the US and overseas.

    We are looking for a talented Technical Support Engineer to join their expanding team to support their growing customer base in the US.

    The Role


    You will work closely with our clients customers, during both the initial sales process and for ongoing professional services projects.

    You will clearly define the scope of each engagement, for a smooth transition from the sales team to the delivery team.

    We are looking for someone who is willing to learn by also onboarding and offering technical support to customers during the scale up phase in the US.

    You will also
    Confidently engage with customers to understand their requirements
    Set up and deliver bespoke demonstrations of our clients intuitive software platform
    Design and document required system integrations
    Respond to customer RFPs
    Identify gaps between customer requirements and current product functionality, whilst working with customers to agree how these will be handled
    Work with the product team to understand the cost and timescale of system enhancements, before committing any change to the customer
    Your profile, Experience & Qualifications

    Ideally based in Austin, TX
    At least 2 years' experience in a customer-facing technical role
    Clear and confident when communicating to stakeholders at all levels
    Experience in responding to technology RFPs
    Able to understand and capture business requirements
    Tenacity and the ability to solve problems
    A self-starter mindset; equally able to work independently and to collaborate as part of a team
    The ability to draw a system integration diagram
    Knowledge of software development processes
    Able to attend up to 1 month of training in the UK on joining and to travel within the US to customer workshops
    What is in it for you

    Remote, flexible working from home
    Join a collaborative, dynamic environment and work with cross-functional teams to deliver our clients vision and strategy
    Become part of the family, where ongoing personal development and continuous learning is highly valued and supported
    Join quarterly team get togethers in the US and Global team meet ups in the UK
    Benefits include
    Competitive salary and performance-based incentives
    Comprehensive health, dental, and vision insurance plans
    401(k) retirement savings plan with company matching
    Professional development opportunities and training programs
    Vibrant company culture that promotes innovation and collaboration
    Opportunity for growth within a rapidly expanding company
    Incentive trips to Cambridge, England to visit the company HQ

    If you are ready to make a difference and be part of a dynamic team, please submit your resume outlining your relevant experience and why you are the perfect fit for this role.

    We look forward to reviewing your application

    Note:

    This job description is intended to convey information essential to understanding the scope of the Technical Support Engineer position and the general nature and level of work performed.

    It is not intended to be an exhaustive list of qualifications, skills, duties, responsibilities, or working conditions associated with the role.

    Storm Associates is an equal opportunity employer.

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

    Apply

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