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Chapel Hill

    Sr. Operations Center Administrator - Chapel Hill, United States - InsideHigherEd

    InsideHigherEd
    InsideHigherEd Chapel Hill, United States

    2 weeks ago

    Default job background
    Description
    Department:

    ITS - IT Infrastructure-605000

    Career Area :

    Information Technology

    Posting Open Date:

    05/03/2024

    Application Deadline:

    05/17/2024

    Open Until Filled:

    No

    Position Type:

    Permanent Staff (EHRA NF)

    Working Title:

    Sr. Operations Center Administrator

    Appointment Type:

    EHRA Non-Faculty

    Position Number:

    Vacancy ID:

    NF0008110

    Full Time/Part Time:

    Full-Time Permanent

    FTE:

    1

    Hours per week:

    40

    Position Location:

    North Carolina, US

    Hiring Range:

    $75,000-$79,888

    Proposed Start Date:

    06/03/2024

    Be a Tar Heel:

    A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

    Primary Purpose of Organizational Unit:

    ITS Infrastructure & Operations (I&O) manages the ITS data centers and provides around-the-clock support for ITS business computing activities. I&O also supports and maintains the infrastructure for network, data communications transport services, and campus desktop computers, and maintains the infrastructure for the operating systems for non-research ITS servers and for disaster recovery and business continuity activities for ITS. I&O also manages the enterprise-wide IT Service Management platform ServiceNow.

    Position Summary:

    The Sr. Operations Center Administrator to ensure the smooth operation of our IT infrastructure. The Operations Center is a 24×7×365 facility that monitors a vast array of critical IT infrastructure, aids in notification and escalation of outages, and helps to facilitate the handling of a major service outage.

    As a key team member, you will vigilantly monitor services, scan infrastructure for potential issues, and work with service owners to resolve issues. Additionally, you will assist in managing the centralized monitoring platform which will include onboarding of systems from central IT as well as other university departments.

    In major incident handling, you'll showcase expertise in executing processes independently and communicating effectively during outages.

    This position also requires at least one month a year rotation out of the Operations Center and into the centralized network group.
    This position exists within the Infrastructure and Operations division of Information Technology Services group. ITS is a group of over 300 professionals dedicated to the advancement of higher learning through I.T. initiatives.

    Minimum Education and Experience Requirements:

    Master's or Bachelors and 0-2 years' experience; or will accept a combination of related education and experience in substitution.

    Required Qualifications, Competencies, and Experience:

    Demonstrated knowledge or experience with networking / data communications technology
    * Demonstrated communication skills (verbal and written)
    * Demonstrated experience in the Information Technology field
    * Candidate must be able to accommodate working flexible shifts and understand the issues presented when working in a shift type environment. High interpersonal, planning, organizing, communication skills and attention to detail.

    Preferred Qualifications, Competencies, and Experience:

    Preferred:
    * Experience in a 24/7/365 IT operations center
    * Experience in Change Management procedures
    * Experience in Major Incident Coordination
    * Experience with NAGIOS, Zabbix, Opsview or some other centralized monitoring platform
    * Experience with xMatters or PagerDuty
    * Experience in the Windows, MAC OSX, and Linux Operating Systems
    * Knowledge of networking fundamentals, including but not limited to: TCP/IP, STP, LACP, LLDP, MLAG, MVRP, 8021q, PoE standards
    * Experience in Networking Operating Systems like XOS, Cisco IOS
    * Experience with Aruba wireless
    Ability to code with preference in python/DJANGO

    Campus Security Authority Responsibilities:

    Not Applicable.

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