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    Director of Event Sales - Miami Beach, United States - AccorHotels

    AccorHotels
    AccorHotels Miami Beach, United States

    3 weeks ago

    Default job background
    Description
    Schedule__ Full-Time
    Type__ Permanent

    FAIRMONT
    Category__ Sales & Marketing
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    LocationText__
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    ExternalReference__
    Centrally located in downtown Calgary, Fairmont Palliser is the city's premier, landmark hotel. With 407 elegantly appointed guest rooms, Fairmont Palliser is truly the place to be. Join us in delivering the iconic Calgary experience.
    Job Description
    Director of Event Sales & Services

    The Director of Event Sales & Services will spearhead a vibrant team dedicated to delivering flawless events both within Fairmont Palliser and at off-site locations.

    With a focus on excellence, they will oversee a wide range of events, from annual gatherings to prestigious conferences, weddings, and intimate meetings, aiming to surpass projected revenue targets while ensuring seamless execution and client satisfaction.

    Oversees all Event Sales (Local and Group)
    Manages Local and Group Markets assigned including Key Accounts from initial booking to execution.
    Handle protocol-related activities and VIP visits.
    Further to function bookings - prepares event contracts and distribute conference agendas and prepares event orders.
    Conduct site inspections and food tastings with prospective and repeat customers to understand and exceed guest needs.
    Prepare departmental budget and forecasts, ensuring effective cost control within set parameters.
    Establish and maintain rapport with clients throughout the event process, exceeding their expectations and encouraging repeat business.
    Work closely with the Director of Sales and Marketing to prepare monthly forecasts and review performance metrics.
    Control function space utilization and ensure the Fairmont standards are met.
    Develop annual business and marketing plans for the department in collaboration with the Director of Sales and Marketing.
    Ensures proper maintenance of meeting and function rooms is communicated.
    Coordinates with Reservations and Client Flow with Food and Beverage outlets.
    Maintains compliance with Health and Safety standards and company "Sustainability" initiatives.
    Participates in relevant meetings within the hotel and the local community, representing the Event Sales and Services areas.
    Maximize employee satisfaction through monthly and annual performance reviews and training coordination.
    Conduct periodic departmental audits to ensure adherence to core standards.
    Implement policies and procedures to ensure the successful transition of group requirements and exceed budgeted revenues.
    Actively seek new business and catering events through prospecting to meet revenue targets.
    Set goals and activities with Sales and Services Managers, conducting regular meetings to review event activities and goals.
    Collaborate with Sales Managers to ensure contractual terms are met and function space is maximized.
    Liaise with in-house AV supplier to maximize audiovisual revenues.
    Develop and lead a motivated, competent, and cohesive team through incentive and performance management programs.
    Administer the department budget in a fiscally responsible manner and manage the hiring and training of new team members.
    Balance operational, administrative, and colleague needs while following all safety policies.
    Qualifications


    Minimum of 5 years of experience in Hotel Catering/Event Management or Sales Management, demonstrating a strong understanding of hospitality industry dynamics and customer service principles.

    Demonstrated track record of successfully planning and executing events, preferably in diverse settings such as corporate, non-profit, or academic environments.

    Ability to prioritize guest needs, maintaining composure and professionalism in all interactions, while ensuring exceptional service delivery.

    Strong interpersonal and communication skills to liaise with clients, vendors, sponsors, and internal stakeholders, ensuring seamless coordination and collaboration throughout the event planning process.

    Proven track record of planning and executing events with meticulous attention to detail, ensuring seamless logistics and memorable experiences for attendees.

    Proficiency in Sales & Catering software, Property Manager Systems (preferably Opera Cloud), and Windows-based applications, enabling efficient management of event operations and client relationships.

    CMP (Certified Meeting Professional) certification is required, demonstrating comprehensive knowledge and expertise in event management practices and industry standards.

    Extensive experience in Food & Beverage operations, with a broad understanding of culinary and service aspects, enhancing the quality and execution of event catering offerings.

    A degree in Hotel/Restaurant Management or a related discipline is considered an asset, providing a solid foundation in hospitality management principles and best practices.

    Genuine passion for the events industry and a commitment to delivering exceptional experiences that exceed client expectations and contribute to the overall success of the organization.

    Innovative mindset to conceptualize unique event ideas, themes, and experiences that engage attendees and leave a lasting impression.
    Additional Information

    What is in it for you:
    Employee benefit card offering discounted rates in Accor worldwide
    Learning programs through our Academies
    Opportunity to develop your talent and grow within your property and across the world
    Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

    Your team and working environment:
    Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
    Fairmont Palliser is committed to an employment equity program that includes special measures to achieve diversity among staff.

    Our commitment to Diversity & Inclusion:
    We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

    Why work for Accor?
    We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

    We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

    By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor,
    Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS
    Meet Adriënne, the director of sales and marketing

    Diversity&Inclusionfor Accor means welcoming each and everyoneandrespecting their differences by giving priority only to qualities andskills in extending employment and development opportunities.

    Our ambition is toprovide meaningful employment, a warm and welcoming culture, excellentworking conditions and to promote the development ofall people, including thosewith disabilities.

    When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

    Summary/Objective Fairmont Hotels & Resorts is a global hotel brand offering engaging service and authentically local experiences in places of unrivalled presence.

    Be an ambassador for the brand and y
    Experience Level
    Executive
    Job Schedule
    Full-Time
    Brands

    IBIS STYLES
    Job type
    Permanent
    Locations
    Job Category
    Security
    Description
    Security OfficerTo ensure a safe environment for the hotel staff and guests and protect the assets of the hotel.
    KEY ROLES & RESPONSIBILITIESTo establish chain of command and responsibility, the Secur
    Experience Level
    Mid-Senior Level
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    Full-Time
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    Locations
    Job Category
    Talent & Culture
    Description
    Talent & Culture ExecutiveThis position is responsible for providing administrative support to colleagues in the Talent & Culture function to ensure the timely and accurate delivery of Talent & Cultur
    Experience Level
    Associate
    Job Schedule
    Full-Time
    Brands

    IBIS STYLES
    Job type
    Permanent
    Locations
    Job Category
    Culinary
    Description

    Commis 1Do you have an appetite for career progression and are ready to take your culinary skills to a world-class platform? Take your career to a whole new level with us and join our kitchen team.

    Wha
    Experience Level
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    Job Schedule
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    Brands

    NOVOTEL
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    Culinary
    Description
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    NOVOTEL
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    Culinary
    Description
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    Join a team that pours excellence As a Bartender, you will be an ambassador for the exceptional service and flavors that are hallmarks of our restaurant experience.

    Your warm, personal attention and
    Experience Level
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    Job Schedule
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    MOVENPICK
    Job type
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    Locations
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    Rooms
    Description

    The RoleStrong accent is to be given to the hospitality towards the guest as a prime goal and thus to maintain and develop the attitude of the related staff.

    Close co-ordination between Front Office, H
    Experience Level
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    Job Schedule
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    Brands
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    Job type
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