- Review and Analyze Technical Design Documents use the review process to train and share the product domain knowledge with less experienced team members.
- Conducts an indepth analysis of Service Requests raised by internal / external clients to resolve appropriate course of action
- Assists Help Desk in meeting the client needs by providing review of information relating to the product.
- Troubleshoots realtime production issues to ensure a smooth running of the application within the prescribed efficiency time frame
- Document new/changed operational procedures associated with development/maintenance projects
- Recommend solutions and identifies required program corrections that resolve issues that clients have in conducting their daytoday business.
- Participates in peer review processes to ensure the quality of issues turned over to application development/systems support groups is maintained within prescribed quality control standards.
- Diagnose and remediate (where authorized) all production and test service requests assigned to the group.
- Attend the internal and external project status meetings to represent all application issues and provide current status on all unresolved remedies to management and the clients (upon request)
- Contributes towards enterprisewide metrics collection and participate in action plans.
- Assist the operations support group and the service bureau personnel in resolving and executing daily operational tasks.
- Executes Critical Operational Tasks and Business Conversions from a Technical Support perspective
- 1+ years of As400/ iSeries Development experience
- 3 years working with As400/iSeries, JavaScript, Pythian, WebSphere, SQL
- Experience with IBM MQ's is a plus
- Should be willing to provide test/production support
- Experience debugging code and solving issues and providing timely resolutions
- Superb communication skills
- Preferred background in fixed income / Finance industry/finance tech industry, knowledge Block chain.
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Premier Support Analyst
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Disney New York, United StatesPremier Support Analyst · **Job ID** · **Location** · New York, New York, United States · **Business** · The Walt Disney Company (Corporate) · **Date posted** · May 10, 2024 · **Job Summary**: · We are storytellers at Disney. We make the impossible happen. The Walt Disney Company ...
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BMO US New York, United States151 W 42nd Street New York New York,10036 · BMO Capital Markets is a leading, full-service financial services provider. We offer corporate and investment banking, treasury management, as well as research and advisory services to clients around the world. #bmocapitalmarkets · **An ...
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Marex New York, United StatesMarex is a diversified global financial services platform, providing essential liquidity, market access and infrastructure services to clients in the energy, commodities and financial markets. · The Group provides comprehensive breadth and depth of coverage across four core servi ...
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Technical Support Analyst- AS/400 - Newark, United States - Broadridge
Description
Broadridge is growing We are looking for a Technical Support Engineer to joining our team in Newark, NJ. You will provide timely resolutions to test and production support on the product using AS/400 technologies.Responsibilities:
Qualifications:
