Jobs
>
Jersey City

    Support Analyst - Jersey City, United States - Hudson County Community College

    Hudson County Community College
    Hudson County Community College Jersey City, United States

    1 week ago

    Default job background
    Description
    For COVID-related Information and Vaccination Requirements, please view the Return to Campus Task Force page.

    (Two Vacancies, JSQ and NHC)

    The Opportunity

    This is an exciting time to be a part of the HCCC community. In 2021, the College launched its Strategic Plan, the culmination of which, aligns with the College's 50 th anniversary in 2024. The College was recognized by the Association of Community College Trustees as the recipient of the 2021 ACCT Northeast Region Equity Award. HCCC has recently been named one of 101 recipients, 1 of only 7 community colleges to be distinguished for the Higher Education Excellence in Diversity (HEED) Award, a national honor recognizing U.S. colleges and universities that demonstrate an outstanding commitment to diversity and inclusion. HCCC's Culinary Arts Institute was ranked as the #6 Culinary Arts program in the United States by Best Choice Schools. Most recently, the National Institute for Staff and Organizational Development (NISOD) selected HCCC as one of twenty-four colleges nationwide to be named a "2022 Most Promising Place to Work in Community Colleges." The Bellwether College Consortium has named HCCC a Top Ten Finalist in all three program categories for the nationally recognized 2023 Bellwether Awards: Instructional Programs and Services; Workforce Development; and Planning, Governance, and Finance. HCCC is one of only two colleges in the United States to be invited to compete in all three categories.

    College Overview

    Hudson County Community College serves one of the most ethnically diverse and densely populated communities in the United States. The College is a vibrant, urban institution of higher education whose mission is to provide its diverse communities with inclusive, high-quality educational programs and services that promote student success and upward social and economic mobility.

    More than 90% of HCCC's students receive scholarships, grants, and loans to finance their education, and the College's extensive financial aid program helps connect students with the resources they need. To date, the College's Foundation has raised over $3.5 million for student scholarships, and HCCC ranks first in the state of New Jersey for its award of Community College Opportunity Grant funds. About half of its more than 12,000 credit students identify as Hispanic, and more than 33% of all students were born outside of the U.S. In 2021, HCCC had two students selected from a national applicant pool to receive the prestigious Jack Kent Cooke Foundation's Undergraduate Transfer Scholarship.

    Hudson County Community College has three campuses. The largest campus is located at the heart of Jersey City's Journal Square, which is approximately 20 minutes from New York City. The College has a North Hudson Campus, located in Union City, New Jersey, and an additional location at the Hudson County Schools of Technology in Secaucus, New Jersey. The College offers 70 degree and certificate programs and more than 300 day, evening, and weekend courses throughout its three-campus network.

    Hudson County Community College is committed to delivering high-quality educational experiences. HCCC is a member of the Achieving the Dream network of community colleges. Achieving the Dream is a national reform network of high-performing community colleges that are focused on leveraging data-informed best practices to promote equitable outcomes.

    The College boasts several signature programs, including a nationally recognized Culinary Arts Institute and School of Nursing and Health Professions. The College's Culinary Arts Institute is one of only three programs in the New York Metropolitan region to hold accreditation from the Accrediting Commission of the American Culinary Federation Education Foundation. The Culinary Arts Institute features state-of-the-art facilities and a hands-on program that prepares students for a range of careers in the hospitality industry. The Nursing Program includes a theoretical base of general education and science courses together with a range of nursing theory and practical courses designed to prepare graduates to be eligible for the New Jersey State Licensure Examination for Registered Professional Nurses (NCLEX-RN).

    Department/Division Introduction

    Information Technology Services

    Position Summary / Job Description

    Classification Grade: 107

    In response to work orders, provides first-level field technical support, problem analysis and resolution, general technical assistance, and training to computer systems users at our Journal Square Campus in Jersey City, NJ, as well as our North Hudson Campus in Union City, NJ campus and other locations as required. The Support Analyst is required to interact with all levels of employees, management, students, and vendors. The successful candidate will provide telephone, face-to-face, and online support for computer hardware and software support across all campus locations, following existing installation and troubleshooting guidelines. Ensuring the safety of the College's computer systems in accordance with existing security policies is essential. Additionally, the Support Analyst maintains and updates the inventory of computer hardware and software. The successful candidate will maintain a ticket request log, including updating user requests, work performed, and resolution. Performs other related technical support activities, as required. Participates in special projects, as required. Remains flexible and adaptable to work schedules and work assignments as defined by organizational and department needs.

    Required / Minimum Qualifications
    • A minimum of a High School diploma is required. Associate degree with two years of related technical experience preferred. Technical certifications are also preferred.
    • Demonstrated ability to interact with a culturally diverse population and to effectively and respectfully function and communicate within the context of varying beliefs, behaviors, orientations, identities, and cultural backgrounds.
    Preferred Qualifications
    • Windows 7/10/11
    • Microsoft 365 and Office applications
    • Computer Hardware and Printers
    • Audio/Visual Systems and Collaboration Software (Webex, Zoom, Teams, etc.)
    • Apple Macintosh
    • Mobile Technologies (Smartphones, Tablets, Chromebooks, etc.)
    • Desire to maintain ongoing awareness of technology trends
    Applications

    For full consideration please send a resume, cover letter, salary expectations, and a list of three professional references to Kenneth Melewski at , Help Desk Manager.Please specify which location you are applying for.

    HCCC Employee Benefits

    We value and appreciate all employees and acknowledge the importance of a comprehensive benefits program. For a comprehensive list of HCCC benefits, perks, and discounts offered to all employees follow this link: .

    As a New Jersey First Act Employer, new employees must establish a primary residence in New Jersey within one year unless an exemption applies.

    HCCC is an equal opportunity and affirmative action employer. We are committed to ensuring a diverse and inclusive learning and working environment. Decisions on employment are made on the basis of the qualifications of an individual for the particular position being filled. Women, veterans and minorities are encouraged to apply.
  • Harris Computer Systems

    Support Analyst

    1 week ago

    Harris Computer Systems New York, United States

    Support Analyst · Harris School Solutions - Remote · In this role, you will work closely with the Director of Client Services and be supported by a great team in providing exceptional customer service and development support. · This position is budgeted for a starting salary betw ...

  • OptionMetrics

    IT Support Analyst

    1 week ago

    OptionMetrics New York, United States

    **Objectives** · Handle business-critical IT tasks and system improvements · Enable faster and smarter business processes and employee productivity · Research and evaluate emerging technologies, hardware, and software · **Responsibilities** · Install, configure, and support works ...

  • automotiveMastermind

    IT Support Analyst

    1 week ago

    automotiveMastermind New York, United States

    **What you will do**: · With your excellent communication and interpersonal skills, you'll build rapport with our team members and provide them with the guidance and assistance they need to navigate their computing challenges effectively. Your attention to detail and commitment t ...

  • ION

    Desktop Support Analyst

    1 week ago

    ION Jersey City, United States

    **About Us** · DASH Financial Technologies (a part of ION Group) is a leading trading technology provider to the institutional trading community. With a suite of highly customizable tools, DASH designs and delivers intelligent, high performance solutions in four product categorie ...

  • S&P Global

    IT Support Analyst

    1 day ago

    S&P Global New York, United States

    **About the Role**: · **Grade Level (for internal use)**: 08 · **What you will do**: · With your excellent communication and interpersonal skills, you'll build rapport with our team members and provide them with the guidance and assistance they need to navigate their computing ch ...

  • New York State Office of the Attorney General

    Legal Support Analyst

    1 week ago

    New York State Office of the Attorney General New York, United States

    **Division of Criminal Justice** · **Public Integrity Bureau** · **Legal Support Analyst—NYC** · **Reference No. PIB_NYC_LSA_6322 · **Application Deadline is June 7, 2024** · **Entry-Level Opportunity for College Graduates** · The Office of the New York State Attorney General's ( ...

  • The Walt Disney Company (Corporate)

    Premier Support Analyst

    1 week ago

    The Walt Disney Company (Corporate) New York, United States

    We are storytellers at Disney. We make the impossible happen. The Walt Disney Company is a leader in entertainment and technology worldwide. Walt had a passion for finding new ways to move audiences everywhere—a passion that still guides us in an enterprise that ranges from theme ...

  • Solarus Technologies

    Onsite IT Support Analyst

    2 weeks ago

    Solarus Technologies New York, United States

    Seeking Onsite IT Support Analyst for MSP · Ready to tackle tech challenges onsite? Join us As an IT Technician, you'll provide direct support to one of great clients, troubleshooting and innovating. If you thrive in fast-paced, client-focused environments, let's elevate IT toget ...

  • Disney

    Premier Support Analyst

    1 week ago

    Disney New York, United States

    Premier Support Analyst · **Job ID** · **Location** · New York, New York, United States · **Business** · The Walt Disney Company (Corporate) · **Date posted** · May 10, 2024 · **Job Summary**: · We are storytellers at Disney. We make the impossible happen. The Walt Disney Company ...

  • Klik Solutions, LLC

    Dedicated Client Support Analyst

    2 weeks ago

    Klik Solutions, LLC Jersey City, United States

    : · Klik Solutions has evolved far beyond its origins as a Managed Services Provider (MSP). Today, we stand as a comprehensive technology solutions provider, offering a broad spectrum of services that go beyond traditional IT support. Our portfolio now includes digital marketing, ...

  • Marex

    Application Support Analyst

    1 week ago

    Marex New York, United States

    Marex is a diversified global financial services platform, providing essential liquidity, market access and infrastructure services to clients in the energy, commodities and financial markets. · The Group provides comprehensive breadth and depth of coverage across four core servi ...

  • BMO US

    Analyst - Administrative Support

    1 week ago

    BMO US New York, United States

    151 W 42nd Street New York New York,10036 · BMO Capital Markets is a leading, full-service financial services provider. We offer corporate and investment banking, treasury management, as well as research and advisory services to clients around the world. #bmocapitalmarkets · **An ...

  • QBE

    Underwriting Support Analyst

    1 week ago

    QBE New York, United States

    Primary Details · Time Type: Full time · Worker Type: Employee · The opportunity · This role will partner with specialized areas to drive innovation and efficiency, outline business solutions, identify resources, resolve complex business issues and reconcile accounts or commissio ...

  • QBE

    Underwriting Support Analyst

    1 week ago

    QBE New York, United States

    Primary Details · Time Type: Full time · Worker Type: Employee · Partner with specialized areas to drive innovation and efficiency, outline business solutions, identify resources, resolve complex business issues and reconcile accounts or commission statements to ensure compliance ...

  • Techspace solutions

    Desktop Support Analyst

    6 days ago

    Techspace solutions New York, United States

    **Job Title : Desktop Support (Level 2)** · **Location : Midtown, NY (Onsite)** · **Duration : 12+ Months** · **Job description**: · - 2+ years of progressive experience in the desktop environment. · - Advanced knowledge and understanding of Windows desktop operating systems and ...

  • UNITY Systems

    Desktop Support Analyst

    1 week ago

    UNITY Systems New York, United States

    _**Hybrid role**_ · **Top Skills: Desktop Imaging, Deployments, End-User Support** · - Address potential systems issues in a proactive manner, resolving problems directly or working closely with support Engineers and other support groups whenever necessary. · - Responds to custom ...

  • Neptune Retail Solutions

    Platform Support Analyst-level 1

    1 week ago

    Neptune Retail Solutions Jersey City, United States

    Headquartered in Jersey City, NJ, Neptune Retail Solutions is the nation's premier retail marketing services company. We are experts at influencing buying behaviors through disruptive, innovative, and results-oriented solutions, including in-store, home-delivered, and digital med ...

  • SpiriTrust Lutheran

    Information Technology Support Analyst

    19 hours ago

    SpiriTrust Lutheran York, United States

    **SpiriTrust Lutheran is now hiring an Information Technology Support Analyst.** · **Education/Training/Certifications**:Associates or Bachelors IT degree, Microsoft Certified IT Professional, **or five (5) years of equivalent work experience.** A valid driver's license · **Skill ...

  • HSBC

    Gps Innovation Banking Program Support Analyst

    1 day ago

    HSBC New York, United States

    -Job description · The GPS Innovation Banking Program Support Analyst supports the GPS Business by coordinating and delivering project work aligned to HSBC Innovation Banking team key deliverables. The role has a broad remit covering aspects of project management, business analyt ...

  • Adaptation

    Night Shift: Mmc Product Support Analyst

    1 day ago

    Adaptation New York, United States

    We are looking for multiple Help Desk/IT Product Support Analysts to join our team to help support a large IT Support Team program. · **Location**:This position will be initially remote, but eventually be on-site in Lower Manhattan · ***Job Requirement**: · - Outstanding verbal a ...