Desktop Support Analyst - Newark, United States - Blackbird Recruiting

Description

Desktop Support Analyst

Newark NJ

$70,000 - $80,000

Provide support to office and field staff via e-mail, phone, and in person, escalating issues when necessary. Will be primary IT point-of-contact for the Company's Newark office and will assist IT team in supporting users

and infrastructure in other Genie Energy offices. Requirement to work in the Newark office Monday - Thursday, with option for Friday as remote day.

Provide Level 1 and 2 desktop and software support
Ensure that all procedures and infrastructure are fully documented
Escalate problems (when needed) to 3rd party vendors, team leader, or manager, and track until resolution
Perform user and asset management tasks
Build/deploy equipment to Genie Energy standards
Monitor work emails after hours for any emergencies, and be available to provide out of hours support by taking part in the callout roster
Participate in global IT projects


Required:
Minimum of 5 years of experience as a Desktop Support Analyst or comparable support position
Excellent oral and written communication skills

Ability to work independently, as well as the ability to follow and act on instructions via remote communications such as email, phone calls, etc.

Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to write routine reports and correspondence
Knowledge of Active Directory, Networking, MS Exchange, MS Office, Printers, Mobile Devices


Preferred:
CompTIA A+ / Network + or MCP Certifications
Knowledge of Mac OS X

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