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    Automotive Service Advisor - Westfield, United States - Berteradodgechryslerjeep

    Berteradodgechryslerjeep
    Berteradodgechryslerjeep Westfield, United States

    3 weeks ago

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    Description
    Automotive

    Service Writer Advisor Job Duties:


    Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.

    Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
    Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.

    Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.

    Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.

    Maintains automotive records by recording problems and corrective actions planned.
    Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.

    Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.


    Automotive Service Writer Advisor Skills and Qualifications:
    Equipment Maintenance, Lifting, Problem Solving, Reporting Research Results, Quality Focus, Productivity, Estimating, Product Knowledge, Customer Service, Problem Solving, Safety Management

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