- Work with service guest to establish a solid understanding of their concerns and the problem they are experiencing during operation.
- Follow the service write up procedure guide to help identify any consistencies in the customers explanation of the concern.
- Gather as much information as possible to provide dispatch with enough background of the customer concern to get the job to the most qualified technician.
- Schedule appointments using MOM's service schedule tool
- Recommend products and services that will keep the customer safe and machine performing optimally or increase the rider comfort and experience.
- Maintain lines of communication with dispatch and customer to ensure repairs and maintenance are completed as promised and on time.
- Must maintain a satisfactory Customer Service Index score.
- Process internal service request with the same level of care and detail as customer paid jobs
- Complete any seasonal projects as assigned.
- High School Diploma or GED required
- Valid Driver's License (motorcycle endorsement preferred)
- 1-2 years of related experience; or equivalent combination of education and experience
- Excellent organizational skills
- Detail oriented
- Self-motivated and willing to learn attitude
- Excellent communication skills
- Strong computer skills
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Service Advisor Automotive - Northampton, United States - Motorcycles Of Manchester
6 days ago
Description
Job Description
Job DescriptionWe are seeking a Service Advisor to join our team of powersports enthusiasts You will be responsible for working with our service customers and guiding them throughout the service process to make sure their service needs are met and we achieve our "Fixed on First Visit" goal
Responsibilities:
Qualifications and Experience:
Skills:
MOMS is a growing family owned and operated business that began in 1973 in Manchester, NH selling pre-owned motorcycles. With an industry leading customer service process, we were afforded the opportunity to broaden our market by opening locations in Foxboro and Boston, MA as well as Northern NH; all while acquiring several premium OEM brands. In the last two years MOMS has grown tremendously by adding seven locations throughout the New England region, increasing our footprint to TWELVE locations
Company Description
Motorcycles of Manchester known as MOMS provides a fun and fast-paced environment with a work-life balance. We enable our staff to live the lifestyle with two days off per week, employee pricing on parts, accessories and riding apparel as well as rentals and powersports vehicles. \r\r
MOMS is a growing family owned and operated business that began in 1973 in Manchester, NH selling pre-owned motorcycles. With an industry leading customer service process, we were afforded the opportunity to broaden our market by opening locations in Foxboro and Boston, MA as well as Northern NH; all while acquiring several premium OEM brands. In the last two years MOMS has grown tremendously by adding seven locations throughout the New England region, increasing our footprint to TWELVE locations
