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Hackensack

    Customer Support Specialist - Hackensack, United States - Academy Service Group

    Academy Service Group
    Academy Service Group Hackensack, United States

    1 week ago

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    Description

    Job Description

    Job DescriptionSalary:

    Job Title: Customer Support Specialist

    Company Overview: We are a dynamic and rapidly growing focused on facility maintenance. Our team is passionate about delivering exceptional products/services and ensuring an outstanding customer experience. As we expand, we are seeking a dedicated and empathetic Customer Support Specialist to join our team.

    Position Overview: As a Customer Support Specialist, you will be the frontline ambassador of our company, responsible for resolving customer inquiries, issues, and complaints in a timely and professional manner. You will play a pivotal role in maintaining customer satisfaction and fostering positive relationships with our clientele.

    Key Responsibilities:

    • Respond promptly to customer inquiries via phone, email, chat, or social media channels.
    • Identify and assess customers' needs, troubleshoot problems, and provide appropriate solutions or alternatives.
    • Handle and resolve customer complaints with empathy and patience, aiming for first-contact resolution whenever possible.
    • Maintain accurate records of customer interactions and transactions.
    • Collaborate with other departments to escalate complex issues and ensure swift resolution.
    • Stay up-to-date on product/service knowledge to effectively assist customers and provide accurate information.
    • Contribute to the improvement of customer support processes and procedures.

    Qualifications:

    • Previous experience in customer service or a related field preferred.
    • Excellent communication skills, both verbal and written.
    • Strong problem-solving abilities and attention to detail.
    • Empathy and patience when dealing with challenging situations or customers.
    • Ability to work well independently as well as part of a team.
    • Proficiency in using customer support software and tools.
    • Flexibility to work in shifts, including evenings and weekends, if required.

    Benefits:

    • Competitive salary commensurate with experience.
    • Comprehensive benefits package including health insurance, retirement plans, and more.
    • Opportunities for professional development and advancement within the company.
    • A supportive and collaborative work environment where your contributions are valued and recognized.
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