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    Guest Service Agent - San Diego, United States - Stanford Hotel Group

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    Part time
    Description

    ** Guest Service Agent - Part Time**

    **Job Category****:** Front Office **Requisition Number****:** GUEST05040 Showing 1 location **Job Details**

    **Description**

    Looking for a Part Time Guest Service Agent to provide our guests with extraordinary service at the front desk from making/assisting the reservation to departure striving towards total guest satisfaction. To enhance and enrich the guest experience by responding to guests needs, requests and complaints. To sell guest rooms, food & beverage outlets and seasonal hotel promotions.

    **MUST HAVE OPEN AVAILABILITY TO WORK A VARIETY OF SHIFTS FROM AS EARLY AS 6:45AM TO AS LATE AS 1AM.**

    **Benefits:**

    Free Parking at the hotel ($175 value)

    Meal allowance per 8hr shift ($5 per meal period)

    Sick Pay and Holiday Pay (while working holiday)

    Room Discounts with any Marriott Brand Hotel (31 different brand globally)

    Additional Room Discounts for select hotels within portfolio

    Two pairs of slip resistant shoes a year

    401K Retirement Benefits with 4% match and immediate 100% vesting (Transamerica)

    Come be a part of our family and help welcome our guests to their home away from home. Making you and our guests a part of one big family. Our mission is for our hotel to be a place where our associates would love to stay and our guests would love to work

    **Responsibilities:**

    The Guest Service Agent will be responsible for the daily activities of the Front Office. The Front Office is the hub of guest contact and the ideal candidate will be an outgoing individual who loves to converse with people from all over the world. The following is just a few of the responsibilities of the position:

    Welcome and register guests expeditiously, provide information to guests as needed or requested, obtain identification and credit/check approval as directed by hotel policy. Verify rate and departure date. Confirm and modify information required to complete the registration process as per hotel procedures.

    Check departing guests out of the hotel as per hotel procedures.

    Monitor GXP throughout shift for customer care cases, guest chats and work orders.

    Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction. Authorize revenue allowances as allowed by hotel policy.

    Resolve guest problems and complaints.

    Answer main phone lines and assist/direct guests where needed.

    Ensures total guest satisfaction.

    Follow supervisors instructions and performs other duties as directed or assigned.

    Job Requirements:

    High school graduate. Some college preferred.

    Must have 1-2 years customer service

    Previous front desk agent experience preferred.

    Previous front desk agent experience at a Marriott brand a plus.

    The San Diego Marriott Gaslamp Quarter provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability. The San Diego Marriott Gaslamp Quarter is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please contact us at or email to let us know the nature of your request.

    **Skills**

    **Preferred**

    **Teamwork** *Intermediate* **Problem Solving** *Intermediate* **Detail Oriented** *Some Knowledge* **Customer Service** *Intermediate* **Critical Thinking** *Novice* **Decision Making** *Novice* **Conflict Resolution** *Novice* **Flexibility****:** Inspired to perform well when granted the ability to set your own schedule and goals **Education**

    **Required**

    High School or better.

    **Experience**

    **Required**

    **1 year:** Front Desk Agent

    **1 year:** Customer Service


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